Page 1 ® User s Guide User s Guide ’ ’ Safety and Legal Basic User’s Guide Advanced User’s Guide...
Page 2 Please read this booklet before attempting to operate the product, or before attempting any maintenance. Failure to follow these instructions may result in an increased risk of personal injury or damage to property, including through fire, electrical shock, burns or suffocation.
Page 3: Compilation And Publication
Choosing a location Put your product on a flat, level, stable surface that is free of vibration and shocks, such as a desk. Put the product near a telephone wall jack and a standard grounded AC power outlet. Choose a location where the temperature remains between 50°F and 90.5°F (10°C and 32.5°C) and the...
Page 4 • Keep a gap of roughly 4 in. (100 mm) between the ventilation hole and the wall. • Place the product on a solid surface, never on a bed, sofa, rug, or other similar soft surface. • DO NOT place this product near or over a radiator or heater.
Page 5: To Use The Product Safely
DO NOT handle the plug with wet hands. Always make sure the plug is fully inserted. DO NOT use the product or handle the cord if the cord has become worn or frayed.
Page 6 This product should be connected to an AC power source within the range indicated on the rating label. DO NOT connect it to a DC power source or inverter. If you are not sure what kind of power source you have, contact a qualified electrician.
Page 7 DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the product. Doing so could cause a fire. Instead, use only a dry, lint-free cloth. See Routine Maintenance in the User's Guide/Basic User's Guide for more information on how to clean the product.
Page 8 HOT SURFACE After you have just used the product, some internal parts of the product will be extremely hot. Wait for the product to cool down before you touch the internal parts of the product. DO NOT touch the shaded parts shown in the illustration. These rollers may be rotating at high speed and can pinch or entrap your hand.
Page 9 • This product is heavy and weighs more than 46.3 lb (21.0 kg) for Printer, and more than 58.4 lb (26.5 kg) for MFC. To prevent injuries when moving or lifting this product, make sure to use at least two people. Be careful not to pinch your fingers when you set the product back down.
Page 10 CAUTION (MFC-9460CDN / MFC-9560CDW only) To prevent injuries, be careful not to put your hands on the edge of the product under the scanner as shown in the illustrations. (MFC only) To prevent injuries, be careful not to put your fingers in the areas shown in the illustrations.
Page 11 Lightning and power surges can damage this product! We recommend that you use a quality surge protection device on the AC power line and any telephone (RJ-11) or Ethernet (RJ-45) cable (Network models only) plugged into the product, or that you unplug the cords during a lightning...
Page 12: Important Safety Instructions
3 Follow all warnings and instructions marked on the product. 4 Be careful not to inhale toner. 5 DO NOT place anything in front of the product that will block received faxes or printed pages. DO NOT place anything in the path of received faxes or printed pages.
Page 13 Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.
Page 14 If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: ...
Page 15 L’utilisation de ce dispositif est autorisée seulement aux conditions suivantes: (1) il ne doit pas produire de brouillage et (2) l’utilisateur du dispositif doit être prêt à accepter tout brouillage radioélectrique reçu, même si ce brouillage est susceptible de compromettre le fonctionnement du dispositif.
Page 16 The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
Page 17: For Use In The Usa Or Canada Only
Telecommunications Regulations (for MFC models only) of that country and the power requirements of your product may not be compatible with the power available in foreign countries. Using USA or Canada models overseas is at your own risk and may void your warranty.
Page 18 Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. UNIX is a registered trademark of The Open Group in the United States and other countries. Intel, Intel Core and Pentium are trademarks of Intel Corporation in the U.S. and other countries.
Page 19: Open Source Licensing Remarks
Open Source Licensing Remarks This product includes open-source software. Please see Open Source Licensing Remarks and Copyright information on the supplied CD-ROM. ® (For Windows ) “X:\License.txt” (where X is your drive letter). (For Macintosh) Double-click the CD-ROM icon on your desktop. Then double-click the Utilities icon.
Page 20 Color reproductions of certain documents are illegal and may result in either criminal or civil liability. The listing below is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you consult with the appropriate authority or advisor with regard to the specific document.
Page 22 BASIC USER’S GUIDE MFC-9970CDW Version A USA/CAN...
Page 23  may support an insurance claim by you in the event of product loss covered by insurance; and,  will help us notify you of enhancements to your product and special offers.
Page 24: Brother Numbers
 may support an insurance claim by you in the event of product loss covered by insurance; and,  will help us notify you of enhancements to your product and special offers.
Page 25: Ordering Accessories And Supplies
For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)
Page 26 LX4385002 (French for Canada) Letter or A4 size single-sided pages. Approx. cartridge yield is declared in accordance with ISO/IEC 19798. Standard toner cartridge High capacity toner cartridge 1 page per job. Drum life is approximate and may vary by type of use.
Page 27: Usa And Canada
Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials...
Page 28 United States, this warranty Supply Brother or the Brother Authorized covers only warranty service within the Service Center with a copy of your dated bill of United States (and does not include sale showing that this Product was purchased shipping outside the United States).
Page 29 Brother sign the same piece of paper in which we (1) refer What you must provide: to this Product and your bill of sale date, (2) describe the change to this warranty and Reasonable cooperation with the Brother (3) agree to make that change.
Page 30 Since some Provinces do not allow the above limitation of liability, such limitation, may not apply to you.
Page 31 User's Guides and where do I find it? Which manual? What's in it? Where is it? Safety and Legal Read this Guide first. Please read the Printed / In the Box Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations.
Page 32: Table Of Contents
Loading paper Loading paper and print media ................10 Loading paper in the standard paper tray............10 Loading paper in the multi-purpose tray (MP tray) ........12 Unscannable and unprintable areas.............. 17 Paper settings...................... 18 Paper Size and Type ..................18 Tray Use in copy mode..................19...
Page 33 Storing a pause .....................46 One Touch and Speed Dial Storage Options ..........47 Storing One Touch Dial numbers ..............48 Storing Speed Dial numbers................50 Changing or Deleting One Touch and Speed Dial numbers ......51 Making copies How to copy ......................53 Stop copying ....................53...
Page 34 ® Creating a PRN or PostScript 3™ file for direct printing........54 Printing data directly from the USB Flash memory drive or digital camera supporting mass storage ..................55 Changing the default settings for direct print ..........56 How to print from a computer Printing a document.....................
Page 35 Menu and features On-screen programming ..................136 Menu table ....................136 MENU button and mode keys ................136 Menu table ......................137 Entering text.......................172 Specifications General ......................173 Document Size ....................175 Print media......................176 Fax........................178 Copy ........................179 Scanner ......................180 Printer ........................181 Interfaces ......................182 Direct Print feature .....................183 Scan to USB feature ..................184...
Page 36 Table of Contents (ADVANCED USER’S GUIDE) The Advanced User's Guide explains the following features and operations. You can view the Advanced User's Guide on the Documentation CD-ROM in the box. General Setup Making copies Memory storage Copy settings Volume settings...
Page 38: General Information
IMPORTANT indicates a potentially hazardous situation which, if not avoided, Bold Bold style identifies keys on the may result in damage to property or loss of machine control panel or product functionality. computer screen. Electrical Hazard icons alert you to a...
Page 39: Accessing The Advanced User's Guide, Software User's Guide And Network User's Guide
Advanced User’s Guide, Software User’s Guide and Network User’s Guide This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features for Fax, Copy, Printer, Scanner, PC-Fax and Network. When you are ready to learn...
Page 40 (Macintosh) ® • (Windows users only) Your Web browser may display a yellow bar at the top of the Note page that contains a security warning Presto! PageManager is available as a about Active X controls. For the page to...
Page 41: Accessing Brother Support (Windows ® )
Support (Windows for FREE photo projects and printable downloads, click Brother CreativeCenter. You can find all the contacts you will need, such as Web support (Brother Solutions To return to the main page, click Back. Center), Customer Service and Brother Or, if you have finished, click Exit.
Page 42: Accessing Brother Support (Macintosh)
General information Accessing Brother Support (Macintosh) You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers in Brother numbers on page i and on the Installation CD-ROM.
Page 43: Control Panel Overview
Print Print 1 One Touch keys 4 Dial pad These 20 keys give you instant access to 40 Use these keys to dial telephone and fax previously stored numbers. numbers and as a keyboard for entering information into the machine.
Page 44 Print 7 FAX keys: Machine Status Description Hook Press before dialing if you want to make sure a Ready Mode The machine is ready to fax machine will answer, and then press print, in sleep mode, there Black Start or Color Start. Also, press this...
Page 45: Lcd Touchscreen
Chapter 1 LCD Touchscreen 8 Direct Print Lets you print data from a USB flash memory drive or a digital camera supporting mass The LCD Touchscreen shows the current storage directly to the machine. (See Printing machine status when the machine is idle.
Page 46: Basic Operations
MENU or option button directly on Dim Timer the LCD screen. To display and access all the screen menus or options in a setting, press a b or d c to scroll through them. Press Dark. Press to return to the previous menu.
Page 47: Loading Paper
Touchscreen. Loading paper in the standard paper tray You can load up to 250 sheets for Tray 1 and 500 sheets for the optional lower tray (Tray 2). Paper can be loaded up to the maximum paper mark (b b b) on the sliding paper width guide.
Page 48 While pressing the green paper-guide WARNING release lever (1), slide the paper guides to fit the paper size you are loading in DO NOT touch the shaded parts shown in the tray. Make sure that the guides are the illustration. These rollers may be firmly in the slots.
Page 49: Loading Paper In The Multi-Purpose Tray (Mp Tray)
(b b b) (1). You can load up to 3 envelopes or special Overfilling the paper tray will cause print media in the MP tray or up to 50 sheets paper jams. of plain paper. Use this tray to print or copy on ...
Page 50 The side to be printed on must be face up with the leading edge (top of the paper) in first. Note When you are using glossy paper, put only one sheet at a time in the MP tray to avoid a paper jam.
Page 51 Lift up the support flap to prevent paper from sliding off the face down output from the MP tray tray, or remove each page as soon as it Before loading, press the corners and sides comes out of the machine.
Page 52 Open the back cover (Face up output tray). Put up to 3 envelopes or up to 25 sheets of thick paper [43 lb (163 g/m )] in the MP tray. If you add more envelopes or paper it may cause a jam.
Page 53 • If your thick paper curls during printing, put only one sheet at a time in the MP tray and open the back cover (face up output tray) to let the printed pages exit to the face up...
Page 54: Unscannable And Unprintable Areas
Loading paper Unscannable and unprintable areas The figures below show maximum unscannable and unprintable areas. The unscannable and unprintable areas may vary depending on the paper size or settings in the application you are using. Usage Document Top (1) Left (2)
Page 55: Paper Settings
MP tray. fax on the page. • If you choose Any for the MP Tray Paper You can use the following sizes of paper for Size: You must choose MP Only for the printing copies: A4, Letter, Legal, Executive, Tray Use setting.
Page 56: Tray Use In Copy Mode
If the selected tray paper only from that tray. If the selected tray is out of paper, No Paper will appear on the is out of paper, No Paper will appear on the LCD. Insert the paper in the empty tray.
Page 57: Tray Use In Print Mode
Press Tray Setting. Press a or b to display Tray Use:Print. Press Tray Use:Print. Press Tray#1 Only, Tray#2 Only or T1>T2 MP Only, MP>T1>T2 >MP. The Tray#2 Only or T2 appears only if the optional tray is installed. Press Stop/Exit.
Page 58: Acceptable Paper And Other Print Media
The machine feeds paper from the installed standard paper tray, multi-purpose tray or  Before you buy a lot of paper, test a small optional lower tray. quantity to make sure the paper is suitable. The name for the paper trays in the...
Page 59: Paper Capacity Of The Paper Trays
Use paper that is 20 to 24 lb (75 to 90 g/m  Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%. This machine can use recycled paper that meets DIN 19309 specifications.
Page 60: Handling And Using Special Paper
• with letterheads using low temperature  When you are using glossy paper, put only dyes or thermography one sheet at a time in the MP tray to avoid • that is multipart or carbonless a paper jam. • that is designed for inkjet printing If you use any of the types of paper listed above, they may damage your machine.
Page 61 The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality • with double flaps as shown in figure...
Page 62 Loading paper Labels The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives...
Page 63: Loading Documents
27. You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder) • It is easier to use the ADF if you are and the scanner glass. loading a multiple page document. • Make sure documents with correction fluid Using the automatic or written with ink are completely dry.
Page 64: Using The Scanner Glass
How to load documents Note To use the scanner glass, the ADF must be empty. Lift the document cover. Close the document cover. IMPORTANT If the document is a book or is thick, do not slam or press on the cover.
Page 65: Sending A Fax
How to send a fax Set the scanner glass size, fax resolution or contrast if you want to change them. The following steps show how to send a fax. Note When you want to send a fax, or change For more advanced fax sending...
Page 66: Faxing A4/Legal/Folio Size Documents From The Scanner Glass
One Touch key on the machine’s control When faxing A4/Legal/Folio size documents, panel. (For details, see How to dial you will need to set the scan glass size to A4 on page 44.) or Legal/Folio; otherwise, a portion of Press Black Start or Color Start.
Page 67: Color Fax Transmission
Report as proof that you sent a fax. This memory. When you send a color fax, the report lists the receiving party’s name or fax machine will send it in real time (even if Real number, the time and date of transmission, Time TX is set to Off).
Page 68 Time Transmission is set to Off. (See Real Time Transmission in Chapter 3 of the Advanced User's Guide.) • If your transmission is successful, OK will appear next to RESULT on the Transmission Verification Report. If transmission is not successful, NG will...
Page 69: Receiving A Fax
Will you be using Voice Mail on the same telephone line as your Brother machine? If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. (See Voice Mail on page 37 for instructions on setting up your machine using this service.)
Page 70 Receiving a fax To set the receive mode follow the instructions below: Press MENU. Press a or b to display Initial Setup. Press Initial Setup. Press a or b to display Receive Mode. Press Receive Mode. Press Fax Only, Fax/Tel, External TAD or Manual.
Page 71: Using Receive Modes
Incoming calls will be handled in the  Voice calls will start the F/T ring to tell you following ways: to pick up the line. The F/T ring is a fast  Faxes will be automatically received. double ring made by your machine.
Page 72: Receive Mode Settings
Press a or b to display Ring Delay. Press Ring Delay. Press a or b to display Fax. Press Fax. Press 0, 1, 2, 3 or 4 for how many times the line rings before the machine Press a or b to display answers.
Page 73: Easy Receive
If Easy Receive is On: The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest.
Page 74: Telephone Services And External Devices
Brother machine will answer first. This able to receive a fax. If the incoming call is a will prevent callers from being able to leave a telephone call, then complete the call as you message in your Voice Mail.
Page 75: Distinctive Ring
Distinctive Ring is a function of your Brother The Brother machine has a Distinctive Ring machine that allows a person with one line to feature that allows you to use your machine to receive fax and voice calls through two take full advantage of the telephone different phone numbers on that one line.
Page 76 • Ring Pattern #1 is often called Short-Short Press Distinctive. and is the most commonly used. • If the ring pattern you received is not on Press Set. this chart, please call your telephone company and ask for one that is Press the stored ring pattern you want to use.
Page 77: Connecting An External Tad (Telephone Answering Device)
Press Miscellaneous. calling) tones sent by a sending fax machine. Press Distinctive. If it hears them it will take over the call and receive the fax. If it does not hear them, it will Press Off. let your TAD take a voice message and the display will show Telephone.
Page 78: Connections
Record 5 seconds of silence at the EXT. Your machine cannot work properly if beginning of your message. This allows you plug the TAD into a wall jack (unless you your machine time to listen for fax tones. are using Distinctive Ring).
Page 79: External And Extension Telephones
If the machine answers a voice call and pseudo/double-rings for you to take over, you can take the call at the external telephone by pressing Hook. If you answer a call and no one is on the line: You should assume that you’re receiving a manual fax.
Page 80: Using Remote Codes
Press Setup Receive. Telephone Answer Code Press a or b to display Remote Codes. If you receive a voice call and the machine is Press Remote Codes. in F/T mode, it will start to sound the F/T Press On (or Off).
Page 81: Dialing And Storing Numbers
Press the three-digit number you want Manual dialing to call. You can also display the numbers in alphabetical order by Use the dial pad to enter all the digits of the pressing on the Touchscreen. telephone or fax number. Press Send a fax or Send a E-mail.
Page 82: Search
Search Fax redial You can search alphabetically for names you If you are sending a fax manually and the line have stored in the One Touch and Speed Dial is busy, press Redial/Pause and try it again. memories. (See Storing One Touch Dial...
Page 83: Storing Numbers
Chapter 7 Storing numbers You can set up your machine to do the following types of easy dialing: One Touch, Speed Dial and Groups for Broadcasting faxes. You can also specify the default resolution for each One Touch and Speed Dial number.
Page 84: One Touch And Speed Dial Storage Options
One Touch and Speed Dial Storage Options The following chart shows the selections for the settings for One Touch and Speed Dial numbers. When you store numbers, the LCD instructs you to choose from the options shown in the following steps.
Page 85: Storing One Touch Dial Numbers
IFAX, E-Mail B&W PDF, Your machine has 20 One Touch keys where E-Mail B&W TIFF, you can store 40 fax or telephone numbers or E-Mail Color PDF, E-mail addresses for automatic dialing. To E-Mail Color JPEG, access numbers 21 to 40, hold down 21-40 E-Mail Color XPS, as you press the One Touch key.
Page 86 PC. Note Note • When you do a broadcast and you have If you choose Secure PDF, the machine saved a scan profile along with the will ask you to enter a fou-digit password...
Page 87: Storing Speed Dial Numbers
Type in step e and save the E-mail as Speed Dial numbers, so that when you dial address, you can only use the E-mail you will only have to press a few keys (for address when you are in Scan mode. example: press Address Book, the number •...
Page 88: Changing Or Deleting One Touch And Speed Dial Numbers
If you chose E-Mail B&W PDF, go numbers to step m. If you chose E-Mail B&W TIFF, go  You can change or delete a One Touch or to step n. Speed Dial number that has already been stored. Select the resolution from 100 dpi, If the stored number has a scheduled job, 200 dpi, 300 dpi or 600 dpi.
Page 89 Note How to change the stored name or number: If you want to change a character, press d or c to position the cursor under the character you want to change, and then press . Re-enter the character. The LCD will display your new setting.
Page 90: Making Copies
Stop copying To stop copying, press Stop/Exit. Copy settings  The LCD shows: Press COPY and then press d or c to choose the setting you want. For details about changing the copy settings, see Copy Favorite Copy settings in Chapter 7 of the Advanced User's...
Page 91: Printing Data From A Usb Flash Memory Drive Or Digital Camera Supporting Mass Storage
With the Direct Print feature, you do not need Choose Brother MFC-XXXX Printer (1) a computer to print data. You can print by just and check the Print to file box (2). plugging your USB Flash memory drive into Click Print.
Page 92: Printing Data Directly From The Usb Flash Memory Drive Or Digital Camera Supporting Mass Storage
Printing data from a USB Flash memory drive or digital camera supporting mass storage Printing data directly Note from the USB Flash • Make sure your digital camera is turned memory drive or digital • If your machine has been set to Secure...
Page 93: Changing The Default Settings For Direct Print
Chapter 9 Changing the default settings Press a or b to display an option setting you need to change. for direct print Press the option and change the setting. You can change the default settings for Direct Note Print. • You can choose the following settings:...
Page 94: How To Print From A Computer
How to print from a computer Printing a document The machine can receive data from your computer and print it. To print from a computer, install the printer driver. (See ® Printing for Windows or Printing and Faxing for Macintosh in the Software User's Guide for details about the print settings.)
Page 95: How To Scan To A Computer
Software User's Guide. computer. Press the (SCAN) key. To use the machine as a scanner, install a scanner driver. If the machine is on a Choose the scan mode you want. Network, configure it with a TCP/IP Scan to: address.
Page 96: Scanning Using A Scanner Driver
Scanning using a scanner driver For more information, see Scanning a document using the TWAIN driver, Scanning a document using the WIA driver or Scanning a document using the ICA driver in the Software User's Guide. Start a scanning application and click the Scan button.
Page 97: A Routine Maintenance
The following messages appear on the LCD in the Ready mode. These messages provide advanced warnings to replace the consumable items before they reach the end of their life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing.
Page 98 3,500 pages Waste toner box See page 88. WT-300CL Replace Parts 50,000 pages WT Box End Soon Letter or A4 size single-sided pages. Approx. cartridge yield is declared in accordance with ISO/IEC 19798. Standard toner cartridge High capacity toner cartridge...
Page 99 You will need to clean the machine regularly and replace the consumable items when the following messages are displayed on the LCD. LCD messages Consumable item Approximate life How to replace Order No. to replace Toner cartridge <Black> See page 64.
Page 100 • We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside. • If you use paper that is not a direct equivalent for the recommended paper, the life of consumable items and machine parts may be reduced.
Page 101: Replacing A Toner Cartridge
Approx. cartridge yield is declared in accordance with ISO/IEC 19798. Note • It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning. • To ensure high quality printing, we recommend that you use only Genuine Brother Brand toner cartridges.
Page 102 Routine maintenance Replacing the toner cartridges Hold the green handle of the drum unit. Pull the drum unit out until it stops. Make sure that the machine is turned Press the front cover release button and then open the front cover.
Page 103 Hold the handle of the toner cartridge IMPORTANT and slightly push it toward the machine to unlock it. Then pull it out of the drum • We recommend that you place the drum unit. Repeat this for all the toner unit and/or the toner cartridge on a clean, cartridges.
Page 104 (1), and then open the unit by gently sliding the green tabs from cover. left to right and right to left several times. Note Be sure to return the tab to the home position (a) (1). If you do not, printed...
Page 105 If a toner cartridge is left unpacked for a long time, the toner life will be shortened. • If an unpacked drum unit is put in direct sunlight or room light, the unit may be damaged. • Brother strongly recommends that you DO NOT refill the toner cartridge provided with your machine.
Page 106 Make sure that you match the toner cartridge color to the same color label on the drum unit. Repeat this for all the toner cartridges.
Page 107: Cleaning The Corona Wires
Cleaning the corona wires Push the drum unit in until it stops. If you have print quality problems, clean the four corona wires as follows: Press the front cover release button and then open the front cover. Close the front cover of the machine.
Page 108 Hold the handle of the toner cartridge Pull the drum unit out until it stops. and slightly push it toward the machine to unlock it. Then pull it out of the drum unit. Repeat this for all the toner cartridges.
Page 109 Push to release the latches of the Clean the corona wires inside the drum corona wire cover (1), and then open the unit by gently sliding the green tabs from cover. left to right and right to left several times.
Page 110 Routine maintenance Close the corona wire cover. Note • Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe. • We recommend that you clean the corona wire for each color.
Page 111 Make sure that you match the toner cartridge color to the same color label on the drum unit. Repeat this for all the toner cartridges.
Page 112: Replacing The Drum Unit
If you cleaned the corona wires and Drum Error was not cleared then the drum Note unit is at the end of its life. Replace the drum • There are many factors that determine the unit with a new one.
Page 113 Press the front cover release button and then open the front cover. IMPORTANT • While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.
Page 114 Routine maintenance Hold the green handle of the drum unit. Turn the green lock lever (1) at the left of Pull the drum unit out until it stops. the machine counterclockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine.
Page 115 Hold the handle of the toner cartridge IMPORTANT and slightly push it to unlock it. Then pull it out of the drum unit. Repeat this for all • We recommend that you place the drum the toner cartridges. unit and/or the toner cartridge on a clean,...
Page 116 Routine maintenance IMPORTANT Note • Be sure to seal up the used drum unit • Handle the toner cartridge carefully. If tightly in a bag so that toner powder does toner scatters on your hands or clothes, not spill out of the unit.
Page 117 Unpack the new drum unit and remove • Wait to unpack the new drum unit until the protective cover. immediately before you put it in the machine. Exposure to direct sunlight or room light may damage the drum unit. Hold the handle of the toner cartridge...
Page 118 Push the drum unit in until it stops. Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever.
Page 119: Resetting The Drum Counter
Press Reset Menu. to replace the belt unit: Press Drum. IMPORTANT The machine will display • DO NOT touch the surface of the belt unit. Reset Drum?. If you touch it, it could degrade print Press Yes. quality. • Damage caused by incorrect handling of Press Stop/Exit.
Page 120 Routine maintenance Press the front cover release button and Hold the green handle of the drum unit. then open the front cover. Pull the drum unit out until it stops.
Page 121 Turn the green lock lever (1) at the left of IMPORTANT the machine counterclockwise to the release position. Holding the green • We recommend that you place the drum handles of the drum unit, lift the front of unit and/or the toner cartridge on a clean,...
Page 122 Routine maintenance • To avoid print quality problems, DO NOT Hold the green handle of the belt unit touch the shaded parts shown in the with both hands and lift the belt unit up, illustrations. then pull it out. IMPORTANT...
Page 123 Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the...
Page 124 Resetting the belt unit counter Turn the green lock lever (1) clockwise to the lock position. When you replace a belt unit with a new one, you will need to reset the belt unit counter by completing the following steps: Press MENU.
Page 125: Replacing The Waste Toner Box
If the LCD shows Replace Parts WT Box End Soon, it means the waste toner box is near the end of its life. Buy a new waste toner box and have it ready before you get a Replace WT Box message.
Page 126 Routine maintenance Hold the green handle of the drum unit. Turn the green lock lever (1) at the left of Pull the drum unit out until it stops. the machine counterclockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine.
Page 127: To Avoid Print Quality Problems, Do Not
• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. • Hold the green handles of the drum unit when you carry it. DO NOT hold the sides of the drum unit.
Page 128: Hold The Green Handle Of The Belt Unit
Routine maintenance Hold the green handle of the belt unit Remove the two pieces of orange with both hands and lift the belt unit up, packing material and discard them. then pull it out. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration.
Page 129 Make sure the waste toner box is level and fits firmly into place. CAUTION Handle the waste toner box carefully in case you accidentally spill or scatter toner.
Page 130 Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever.
Page 131 Turn the green lock lever (1) clockwise to the lock position. Push the drum unit in until it stops. Close the front cover of the machine.
Page 132: Troubleshooting
Troubleshooting Error and maintenance messages As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.
Page 133 Connection Fail that is not in Polled Waiting mode. The temperature of the drum Make sure that you can hear the fan in the Cooling Down unit or toner cartridge is too hot. machine spinning and that the exhaust outlet...
Page 134 ADF was too on page 26. long. The corona wire on the drum Clean the corona wire on the drum unit. (See Drum Error unit needs to be cleaned. Cleaning the corona wires on page 70.) It is time to replace the drum Replace the drum unit.
Page 135 Error Message Cause Action The paper is jammed in the (See Paper is jammed in paper tray 1 or tray 2 Jam Tray 1 paper tray of the machine. on page 107.) Jam Tray 2 The printing limit set by Secure...
Page 136 100%. Then turn off Fax Storage to avoid storing more faxes in the memory. (See Printing a fax from the memory in Chapter 4 of the Advanced User's Guide and Fax Storage in Chapter 4 of the Advanced User's Guide.)
Page 137 It is time to replace the belt unit. Replace the belt unit. (See Replacing the belt Replace Parts unit on page 82.)
Page 138 Brother Authorized Service Center, visit us at: http://www.brother-usa.com/service/ The waste toner box is near the Buy a new waste toner box before you get a Replace Parts end of its life. Replace WT Box message. WT Box End Soon...
Page 139 Error Message Cause Action The toner cartridge is near the Buy a new toner cartridge for the color that is Toner Low end of its life. indicated on the LCD before you get a Replace Toner message. There are too many files stored...
Page 140: Transferring Your Faxes Or Fax Journal Report
(See PC-Fax Receive in Chapter 4 of You can also transfer the Fax Journal report the Advanced User's Guide.) to see if there are any faxes you need to If faxes are in the machine’s memory transfer. (See Transferring the Fax Journal when you set up PC-Fax Receive, the report to another fax machine on page 103.)
Page 141: Document Jams
Document jams Document is jammed under the document cover Document is jammed in the Take out any paper from the ADF that is top of the ADF unit not jammed. Lift the document cover. Take out any paper from the ADF that is not jammed.
Page 142: Removing Small Documents Jammed In The Adf
Document is jammed at the jammed in the ADF output tray Lift the document cover. Take out any paper from the ADF that is not jammed. Insert a piece of stiff paper, such as cardstock, into the ADF to push any Pull the jammed document out to the small paper scraps through.
Page 143: Paper Jams
(1) on both Paper is jammed in the sides of the tray. MP tray If the LCD shows Jam MP, follow these steps: Remove the paper from the MP tray. Remove any jammed paper from in and around the MP tray.
Page 144: Paper Is Jammed In Paper Tray 1 Or Tray 2
Troubleshooting Paper is jammed in paper tray 1 WARNING or tray 2 DO NOT touch the shaded parts shown in If the LCD shows Jam Tray 1 or the illustration. These rollers may be Jam Tray 2, follow these steps: rotating at high speed and can pinch or entrap your hand.
Page 145: Paper Is Jammed At The Back Of The Machine
If the paper cannot easily be removed in this direction, stop and follow the If the LCD shows Jam Rear, a paper jam instructions for Paper is jammed inside the occurred behind the back cover. Follow these machine on page 110.
Page 146 Troubleshooting Pull the green tabs (2) at the left and WARNING right hand sides toward you and fold down the fuser cover (1). HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot.
Page 147: Paper Is Jammed Inside The Machine
Paper is jammed inside the Close the fuser cover (1). machine If the LCD shows Jam Inside, follow these steps: Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet.
Page 148 Troubleshooting Hold the green handle of the drum unit. Turn the green lock lever (1) at the left of Pull the drum unit out until it stops. the machine counterclockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine.
Page 149 • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. Make sure the green lock lever (1) is in the release position as shown in the illustration. • Hold the green handles of the drum unit when you carry it.
Page 150 Match the guide ends (2) of the drum Push the drum unit in until it stops. unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever.
Page 151: Paper Is Jammed Underneath Paper Tray 1
Pull the paper tray completely out of the machine. If paper is not caught inside the machine, turn the paper tray over and check underneath the paper tray. Note DO NOT put the paper tray back in at this point.
Page 152 Troubleshooting If the paper is not caught in the paper WARNING tray, open the back cover. HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.
Page 153 Push down and pull the green tabs at Close the fuser cover (1). the left and right hand sides toward you and fold down the fuser cover (1). Fully close the back cover. Put the paper tray firmly back in the machine.
Page 154: If You Are Having Difficulty With Your Machine
For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you think there is a problem, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself.
Page 155: Receiving Faxes
Receive Mode settings on page 35.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If you do not hear ringing when you call your machine, ask your telephone company to check the line.
Page 156 Brother machine answers. To test this, lower the ring delay setting: (continued)  If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to 1 ring. (See Ring Delay on page 35.)  If the answer mode is set to External TAD, reduce the number of rings programmed on your answering machine to 2.
Page 157: Sending Faxes
Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. (See Easy Receive on page 36.) Sending a Fax Call to the machine. If you answered on an external or extension telephone, press your Fax Receive Code (default setting is l51). When your machine answers, hang up.
Page 158: Printing Difficulties
Check the settings in your application to make sure it is set up to work with  your machine. The machine prints the first couple  Check the settings in your application to make sure that it is set up to work with of pages correctly, then some your machine. pages have text missing. ...
Page 159: Scanning Difficulties
You can choose to start the print job again in Mono mode, as long as black toner is available. See Basic tab in the Software User's Guide. ...
Page 160: Paper Handling Difficulties
The LCD shows No Paper or a  If there is paper in the paper tray, make sure it is straight. If the paper is curled, Paper Jam message. you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray.
Page 161: Network Difficulties
Network difficulties Difficulties Suggestions Cannot print over a wired Network. If you are having Network problems see the Network User's Guide for more information. Make sure your machine is powered on and is on-line and in Ready mode. Print the Network Configuration report to see your current Network settings. (See Reports in Chapter 6 of the Advanced User's Guide.) Reconnect the LAN cable to...
Page 162 Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Turn the machine off and unplug the power cord. Wait for ten minutes, then plug in the power cord and turn the machine on.
Page 163: Setting Dial Tone Detection
Initial Setup. operations. Press Initial Setup. Press MENU. Press a or b to display Dial Tone. Press Dial Tone. Press a or b to display Fax. Press Fax. Press Detection or No Detection.
Page 164: Improving The Print Quality
If the printout or test page printed from the machine has a quality problem, check the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendations.
Page 165 To identify the color of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.  If colored lines appear at 3.7 in. (94 mm) intervals, put in a new drum unit. (See Replacing the drum unit on page 76.) White spots or hollow print ...
Page 166 ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. tips. Put in a new drum unit. (See Replacing the drum unit on page 76.)  Colored spots at 3.7 in. If the problem is not solved after printing, the drum may have foreign ...
Page 167 Recommendation quality The color of your printouts is  Make sure Toner Save mode is off in the control panel of the machine not what you expected or the printer driver.  Perform the calibration. (See Calibration in Appendix A of the Advanced User's Guide.)
Page 168 ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Make sure that the two gray levers inside the back cover are in the up position. When you are using thick paper or envelopes, make sure the gray levers are in the down position to prevent wrinkling.
Page 169 ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Make sure that the two gray levers inside the back cover are in the up position.  Choose Improve Toner Fixing mode in the printer driver. (See Other ®...
Page 170 Make sure that the two gray envelope levers are pulled down when you are printing envelopes.  If creases occur with the envelope levers in the envelope position, print with the back cover opened and feed one envelope at a time from the MP tray.
Page 171: Machine Information
Tel Index List/Fax Journal)  Setting Lock password 3 All Settings You can reset all the machine settings back to the settings that were set at the factory. Brother strongly recommends you perform this operation when you dispose of the machine.
Page 172: How To Reset The Machine
 To exit without making changes, press No and go to step g. You will be asked to reset the machine. Do one of the following;  To reset the machine press Yes for 2 seconds. The machine will begin the reset.
Page 173: C Menu And Features
Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine. All you need to do is follow the instructions as they guide you through the Exit the menu or stop the menu selections and programming options.
Page 174: Menu Table
Menu and features Menu table The menu table will help you understand the menu selections and options that are found in the machine's programs. The factory settings are shown in Bold with an asterisk. MENU Level 1 Level 2 Level 3...
Page 175 (This menu tray #2. only appears if Letter* you have the optional Legal tray#2.) Executive Folio Paper Type Thin Plain* Thick Thicker Recycled Paper See Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Page 176 Tray#1 Only will be used for Print Tray#2 Only mode. MP Only MP>T1>T2* T1>T2>MP (Tray#2 or T2 appears only if you installed the optional paper tray.) See Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Page 177 Setup ID and for all other non- authorized Public users. — Stops unauthorized Setting Lock Set Password users from changing Lock OffiOn the machine’s current settings. See Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Page 178 (Backup Print) — If you choose Fax Forward or PC-Fax Receive, you can turn on the safety feature Backup Print. See Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Page 179 — — — Prints incoming faxes Print Fax stored in the memory. — — ---l Set your own code for Remote Access Remote Retrieval. See Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Page 180 Distinctive — Distinctive Ring Uses the telephone setting company’s Distinctive Ring Off* subscriber service to register the ring Set (On) pattern with the machine. — Ring Pattern See Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Page 181 — the factory settings. Reset — — Adjusts the print Auto Regist. position of each color automatically. See Advanced User's Guide See Software User's Guide The factory settings are shown in Bold with an asterisk.
Page 182 9 Yellow Right — — Sets the interval time Frequency Normal* you want to carry out the auto registration and the calibration. See Advanced User's Guide See Software User's Guide The factory settings are shown in Bold with an asterisk.
Page 183 Prints the drum dot Drum Dot Print check sheet. WLAN Report — — — Prints the result of wireless LAN connectivity diagnosis. See Advanced User's Guide See Quick Setup Guide The factory settings are shown in Bold with an asterisk.
Page 184 Static — Specifies the IP WINS Server Primary address of the [000-255]. primary or [000-255]. secondary WINS [000-255]. server. [000-255] Secondary [000-255]. [000-255]. [000-255]. [000-255] See Network User's Guide The factory settings are shown in Bold with an asterisk.
Page 185 Set to Default — — Restore the wired network setting to factory default. Wired Enable — — Enable or Disable the Wired LAN manually. See Network User's Guide The factory settings are shown in Bold with an asterisk.
Page 186 Static — Specifies the IP Primary WINS Server address of the [000-255]. primary or [000-255]. secondary WINS [000-255]. server. [000-255] Secondary [000-255]. [000-255]. [000-255]. [000-255] See Network User's Guide The factory settings are shown in Bold with an asterisk.
Page 187 PIN code. — You can see the WLAN Status Status Active(11b) current wireless Active(11g) network status. Wired LAN Active WLAN Off AOSS Active Connection Fail See Network User's Guide The factory settings are shown in Bold with an asterisk.
Page 188 You can send or SMTP SSL/TLS None* receive an E-mail via an E-mail server that requires secure SSL/TLS communication. Verify the SMTP Verify SMTPCert. On Server Certificate Off* automatically. See Network User's Guide The factory settings are shown in Bold with an asterisk.
Page 189 Sets the interval for Poll Frequency checking for new (When Auto [01-60] Min messages on the Polling POP3 server. is set to On.) See Network User's Guide The factory settings are shown in Bold with an asterisk.
Page 190 Off* machine and can send a document from a fax server system. Network Reset — — — Restore all network settings to factory default. See Network User's Guide The factory settings are shown in Bold with an asterisk.
Page 191 (PF Kit 2 appears — — PF Kit MP only if you installed — — the optional PF Kit 1 LT-300CL paper — — PF Kit 2 tray.) See Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Page 192 Address & Fax phone numbers and fax settings. All Settings — Restores all the machine settings to the factory default. See Advanced User's Guide. See Quick Setup Guide. See Network User's Guide. The factory settings are shown in Bold with an asterisk.
Page 193 Allows you to change Initial Setup Local Language the LCD language for (Continued) English* your country. Español (in Canada) English* Français See Advanced User's Guide. See Quick Setup Guide. See Network User's Guide. The factory settings are shown in Bold with an asterisk.
Page 194 Sets the resolution Fax Resolution Standard* for outgoing faxes. Fine S.Fine Photo — — — Changes the Contrast Auto* lightness or darkness Light of faxes you send. Dark See Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Page 195 Contrast default settings. Glass ScanSize Real Time TX Coverpage Setup — — — — You can restore all Factory Reset fax settings to the factory settings. See Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Page 196 Tray#1 Only will be used for the Tray#2 Only copy operation. MP Only MP>T1>T2* T1>T2>MP (Tray#2 or T2 appears only if you installed the optional paper tray.) See Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Page 197 2 in 1 ID copies. 2in1(P) 2in1(L) 2in1(ID) 4in1(P) 4in1(L) — — Adjusts the red color Color Adjust for copies. Adjusts the green Green color for copies. See Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Page 198 Rename Favorite settings. — Favorite:2 Rename — Favorite:3 Rename — — — You can apply your Favorite Favorite:1 Favorite settings as Favorite:2 the default settings. Favorite:3 See Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Page 199 — — Chooses the duplex Duplex Scan Off* scanning format. DuplexScan :LongEdge DuplexScan :ShortEdge — — — Enter a file name for File Name the scanned data. Software User's Guide The factory settings are shown in Bold with an asterisk.
Page 200 B&W 200 dpi B&W 200x100 dpi — (If you chose a File Type Color or Gray option in the Quality setting) PDF* PDF/A Secure PDF Signed PDF JPEG Software User's Guide The factory settings are shown in Bold with an asterisk.
Page 201 Color 200 dpi file format for your document. Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B&W 200 dpi B&W 200x100 dpi Software User's Guide The factory settings are shown in Bold with an asterisk.
Page 202 File Name BRNXXXXXXXXXX* preset file names. If Estimate you choose <Manual>, you can Report name the file as you Order sheet like. Contract sheet Check Receipt <Manual> Software User's Guide The factory settings are shown in Bold with an asterisk.
Page 203 DuplexScan :LongEdge DuplexScan :ShortEdge Glass ScanSize — To scan an A4, Legal or Folio size Letter* document, you'll need to change the Legal/Folio Glass Scan Size setting. Software User's Guide The factory settings are shown in Bold with an asterisk.
Page 204 You can have your text document converted to an editable text file. — — — You can scan a black File & white or a color document into your computer. Software User's Guide The factory settings are shown in Bold with an asterisk.
Page 205: Other Functions
USB Flash memory Short Edge drive. See Software User's Guide The factory settings are shown in Bold with an asterisk. The Direct Print button on the LCD becomes active when a USB flash memory drive is connected to the USB direct interface.
Page 206 Executive A5 L Folio See Software User's Guide The factory settings are shown in Bold with an asterisk. The Direct Print button on the LCD becomes active when a USB flash memory drive is connected to the USB direct interface.
Page 207 Details format or details. See Software User's Guide The factory settings are shown in Bold with an asterisk. The Direct Print button on the LCD becomes active when a USB flash memory drive is connected to the USB direct interface.
Page 208 See Software User's Guide The factory settings are shown in Bold with an asterisk. The Direct Print button on the LCD becomes active when a USB flash memory drive is connected to the USB direct interface.
Page 209: Entering Text
Repeating letters If you need to enter a letter that is on the same button as the letter before it, press c to move the cursor to the right before you press the same button again.
Page 210: D Specifications
Specifications General Note This chapter provides a summary of the machine’s specifications. For additional specifications visit http://www.brother.com/ for details. Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning Memory Capacity 256 MB LCD (liquid crystal Touchscreen 5 in. (12.6 cm) Color LCD...
Page 211 = 4.8 B (A) Sound pressure Operating (Printing): m = 57 dB (A) Ready: m = 33 dB (A) 50 °F to 90.5 °F (10 to 32.5 °C) Temperature Operating: Storage: 32 °F to 104 °F (0 to 40 °C) Humidity...
Page 212: Document Size
Specifications Document Size Document Size ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm) (Single-sided) ADF Length: 5.8 to 14 in. (147.3 to 356.0 mm) Scanner Glass Max. 8.5 in. (215.9 mm) Width: Scanner Glass Max. 14.0 in. (355.6 mm)
Page 213: Print Media
Folio  Paper Weight: 16 to 28 lb (60 to 105 g/m  Maximum Paper Tray Up to 250 sheets of 20 lb (80 g/m Capacity: Plain Paper Multi-purpose tray (MP tray)  Paper Type: Envelope, Env. Thin, Env. Thick, Labels...
Page 214 (Automatic Duplex):  Paper Type Plain Paper, Thin Paper, Recycled Paper (Automatic Duplex): or Glossy Paper For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid the possibility of smudging.
Page 215: Fax
Out of Paper Reception Up to 500 pages ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications and printed materials are subject to change without prior notice. Black & White only...
Page 216: Copy
25% to 400% (in increments of 1%) Up to 1200 × 600 dpi Resolution First Copy Out Time Less than 19 seconds (from Ready mode and standard tray) (Monochrome) First Copy Out Time (Color) Less than 21 seconds (from Ready mode and standard tray)
Page 217: Scanner
Yes (from ADF) (Duplex) Scanning Gray Scale 256 levels For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. ® ® ® Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows...
Page 218: Printer
First Print Out Time Less than 16 seconds (from Ready mode and standard tray) (Monochrome) First Print Out Time Less than 16 seconds (from Ready mode and standard tray) (Color) The print speed may vary depending on the type of document you print.
Page 219: Interfaces
Ethernet IEEE 802.11 b/g (Infrastructure / Ad-hoc Mode) Wireless LAN Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface. Third party USB ports are not supported.
Page 220: Direct Print Feature
TIFF (scanned by all Brother MFC or DCP models), ® PostScript 3™ (created by Brother BR-Script 3 printer driver), XPS version 1.0. Interface USB direct interface PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.
Page 221: Scan To Usb Feature
Scan to USB feature File formats Black and white TIFF, PDF, PDF/A, Secure PDF, Signed PDF Color and Gray document JPEG, PDF, PDF/A, Secure PDF, Signed PDF, XPS...
Page 222: Computer Requirements
Specifications Computer requirements Minimum System Requirements and Supported PC Software Functions Computer Platform & Processor Minimum Recommended Hard Disk Space Supported Supported Operating System Minimum Speed to install Version Software Interface Functions Drivers Applications ® ® ® ® 64 MB...
Page 223 ® Internet Explorer 6.0 or greater. For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. Third party USB ports are not supported. PC-Fax supports black and white only. (Letter/A4 size) ®...
Page 224: Consumable Items
Waste Toner Box WT-300CL Approx. 50,000 pages (Letter or A4) Approx. cartridge yield is declared in accordance with ISO/IEC 19798. Drum yield is approximate, and may vary by type of use. Approx. yield is based on Letter or A4 single-sided pages.
Page 225: Network (Lan)
Wireless Network WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES), 802.1x Security (LEAP, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS) Wireless Network AOSS™ Setup Support Utility See Computer requirements on page 185. BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/.
Page 226: Index
......ii Drum unit Brother numbers ........i cleaning ..........70 Customer Service ........i replacing ..........75 FAQs (frequently asked questions) ..i product support ........i service centers ......... i warranties ........iv Envelopes ......14 Equalization ........... 126 Error messages on LCD ......
Page 227 ......43 Fax, stand-alone Machine information receiving ..........32 easy receive ........36 how to reset the machine ....135 from extension telephone ....43 reset functions ........134 ring delay, setting .......35 serial number ........134 telephone line interference ....126 Macintosh sending ..........28...
Page 228 ..........22 toner cartridge ........64 type ..........18 waste toner box ........88 PaperPort™ 12SE with OCR Reports See Software User’s Guide and Help in the Transmission Verification ..... 30 PaperPort™ 12SE application to access Resolution How-to-Guides. copy ............ 179...
Page 229 ...........41 Windows difficulties ..........117 See Software User’s Guide. interference .........126 Wireless Network multi-line (PBX) ........41 See Quick Setup Guide and Network Text, entering .........172 User’s Guide. Toner cartridge World Wide Web .........i replacing ..........64 Troubleshooting ........117 document jam ......104 error messages on LCD ......95...
Page 230 The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
Page 231 Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.
Page 232 ADVANCED USER’S GUIDE MFC-9970CDW Version A USA/CAN...
Page 233 User's Guides and where do I find it? Which manual? What's in it? Where is it? Safety and Legal Read this Guide first. Please read the Printed / In the Box Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations.
Page 234 Security features Secure Function Lock 2.0 ..................7 Setting and changing the Administrator Password .......... 8 Setting up and changing the Public user mode ..........9 Setting up and changing restricted users ............9 Turning Secure Function Lock on/off.............11 Switching Users..................... 12 Setting Lock......................
Page 235 Polling overview ....................27 Polled transmit (black & white only)...............27 Receiving a fax Remote Fax Options (black & white only)............28 Receiving faxes into memory when the paper tray is empty ......28 Fax Forwarding....................28 Paging ......................29 Fax Storage ....................30 PC-Fax Receive ....................31 Changing Remote Fax Options ..............32...
Page 236 2 in 1 ID Copy ....................57 Adjusting Color (Saturation) ................58 Setting your changes as the new default............58 Restoring all copy settings to the factory settings ......... 58 Setting your favorites ..................59 Routine maintenance Cleaning and checking the machine..............60 Cleaning the outside of the machine .............60...
Page 237 Glossary Index...
Page 238: General Setup
Volume settings Your menu settings are stored permanently, Ring volume and in the event of a power failure will not be lost. Temporary settings (for example, You can choose a range of ring volume Contrast, Overseas Mode) will be lost. Also, levels, from High to Off.
Page 239: Beeper Volume
Chapter 1 Beeper volume Speaker volume When the beeper is on, the machine will beep You can choose a range of speaker volume when you press a key, make a mistake, or levels, from High to Off. after you send or receive a fax. You can Press MENU.
Page 240: Automatic Daylight Savings Time
You can set the machine to change automatically for Daylight Savings Time. It You can save toner using this feature. When will set itself forward one hour in the Spring, you set Toner Save to On, print appears and back one hour in the Fall.
Page 241: Sleep Mode
Sleep mode Deep Sleep mode The Sleep Mode Setting can reduce power If the machine is in Sleep mode and does not consumption. When the machine is in Sleep receive any jobs for a certain length of time, Mode (Power Save mode) it acts as though it the machine will go into Deep Sleep mode were turned off.
Page 242: Lcd Screen
Press a or b to display LCD Settings. • You can use the numbers and symbols 0 Press LCD Settings. to 9, #, and l. (You cannot use ! with any other numbers or symbols.) Press Dim Timer. • If your telephone system requires a time...
Page 243: Changing The Prefix Number
Press 0 Sec, 30 Secs, 1 Min, • You can use the numbers and symbols 0 2 Mins, 5 Mins or Off. to 9, #, and l. (You cannot use ! with any other numbers or symbols.) Press Stop/Exit. • If your telephone system requires a time break recall (hookflash), press ! to enter the break.
Page 244: Security Features
Restricted users must enter a user password to use the machine. Make a careful note of your password. If you forget it, you will have to reset the password stored in the machine. For information about how to reset the password call Brother Customer Service.
Page 245: Setting And Changing The Administrator Password
Setting up the password General Setup. Press General Setup. The password you set in these steps is for the administrator. This password is used to set Press a or b to display Security. up users and to turn Secure Function Lock on Press Security.
Page 246: Setting Up And Changing The Public User Mode
Public user mode restricted users Public user mode restricts the functions that You can set up users with restrictions and a are available for Public users. Public users do password for functions that are available to not need to enter a password to access the them.
Page 247 Fax Tx, repeat these steps for To change a restricted user's settings, Fax Rx, Copy, Scan, Direct Print, press a or b to display the setting you Print and Color Print. want to change. Press the setting and Repeat steps g to j for entering each then press Enable or Disable.
Page 248: Turning Secure Function Lock On/Off
Press General Setup. Press OK. Press a or b to display Security. Note Press Security. If you enter the wrong password, the LCD will show Wrong Password. Re-enter Press Function Lock. the correct password. Press Lock OffiOn. Enter the registered four-digit administrator password by pressing the buttons on the Touchscreen.
Page 249: Switching Users
Contact your administrator to check your Press OK. Secure Function Lock Settings. • If your ID has set Color Print restrictions to Disable, the LCD will show No Permission when you try to print colored data. The machine prints the data...
Page 250: Setting Lock
Security features Setting Lock Setting up the password Setting Lock lets you set a password to stop Press MENU. other people from accidentally changing your machine settings. Press a or b to display General Setup. Make a careful note of your password. If you Press General Setup.
Page 251: Changing Your Setting Lock Password
Chapter 2 Changing your Setting Lock Turning Setting Lock on/off password If you enter the wrong password when following the instructions below, the LCD will Press MENU. show Wrong Password. Re-enter the correct password. Press a or b to display Turning Setting Lock on General Setup.
Page 252: Restricting Dialing
One Touch restriction This feature is to prevent users from sending Press MENU. a fax or call to a wrong number by mistake. You can set the machine to restrict dialing by Press a or b to display Fax. using the dial pad, One Touch and Speed Press Fax.
Page 253: Ldap Server Restriction
• You can not restrict dialing when you use Redial/Pause. • If you chose On or Enter # twice, you cannot use the Broadcasting feature and cannot combine quick dial numbers when dialing.
Page 254: Sending A Fax
Sending faxes using multiple of your 2-sided document. settings Press (FAX). Before you send a fax, you can change any Press d or c to display Duplex Fax. combination of these settings: duplex fax, Press Duplex Fax. contrast, resolution, overseas mode, delayed...
Page 255: Contrast
Use when the document is a Fine photograph. The transmission time is slower than Standard resolution. If you choose S.Fine or Photo and then use the Color Start key to send a fax, the machine will send the fax using the Fine setting.
Page 256: Additional Sending Operations
Sending a fax at the end of a conversation operations At the end of a conversation you can send a Sending a fax manually fax to the other party before you both hang Ask the other party to wait for fax tones...
Page 257: Dual Access (Black & White Only)
Broadcasting (black & white only) (black & white only) You can dial a number, and start scanning the Broadcasting lets you send the same fax fax into memory—even when the machine is message to more than one fax number. You...
Page 258 After you have entered all the fax numbers by repeating step d, press OK. Press Black Start. After the broadcast is finished the machine will print a broadcast report to let you know the results. Note The scan profile of the One Touch, Speed Dial or Group number you chose first will be applied to the broadcast.
Page 259: Real Time Transmission
Real Time TX. Press d or c to display Note Overseas Mode. • If the memory is full and you are sending a Press Overseas Mode. black and white fax from the ADF, the machine will send the document in real Press On.
Page 260: Delayed Batch Transmission (Black & White Only)
Check which jobs are still waiting in the machine will help you economize by sorting memory to be sent. If there are no jobs, the all the faxes in the memory by destination and LCD will show No Jobs Waiting. You can scheduled time.
Page 261: Setting Your Changes As The New Default
Restoring all fax settings to new default the factory settings You can save the fax settings for You can restore all the fax settings you have changed to the factory settings. These Fax Resolution, Contrast, Real Time TX, Glass Scan Size and settings will stay until you change them again.
Page 262: Electronic Cover Page (Black & White Only)
Sending a fax Electronic cover page Composing your own comments (black & white only) You can set up two comments of your own. Press MENU. This feature will not work unless you have already programmed your Station ID. (See Press a or b to display Fax.
Page 263 Send a cover page for all faxes Using a printed cover page You can set the machine to send a cover If you want to use a printed cover page that page whenever you send a fax. you can write on, you can print the sample page and attach it to your fax.
Page 264: Polling Overview
It also lets you call somebody To delete the fax from memory, press else’s fax machine and receive a fax from it, MENU, Fax, Remaining Jobs.
Page 265: Receiving A Fax
Press Address Book. automatically answering calls. To print the faxes, put fresh paper in the tray. Press a or b to scroll until you find the fax number or E-mail address you want your faxes to be forward to. Press the fax number or E-mail...
Page 266: Paging
PIN, press #, press Pause, enter your fax number followed by ##. Press OK. (For example, press: 1 2 3 4 5 # Pause 1 8 0 0 5 5 5 6 7 8 9 # #)  If you do not need a PIN, press OK.
Page 267: Fax Storage
Press Stop/Exit. Note The Fax Storage feature lets you store your • If you have set Paging, a backup copy will received faxes in the machine’s memory. You automatically be printed at the machine. can retrieve stored fax messages from a fax machine at another location using the remote •...
Page 268: Pc-Fax Receive
Press Backup Print:On or automatically. You can then use your PC to Backup Print:Off. view and store these faxes. Even if you have turned off your PC (at night Press Stop/Exit. or on the weekend, for example), your IMPORTANT machine will receive and store your faxes in its memory.
Page 269: Changing Remote Fax Options
This is a safety feature in case there is a Remote Fax Option, the LCD will ask you one power failure before the fax is forwarded of the following questions: or a problem at the receiving machine.
Page 270: Remote Retrieval
Guide.) tell you to enter the remote access code. You will then have 30 seconds to enter the You can change your code at any time. If you code. want to make your code inactive, press Clear and then OK in d to restore the...
Page 271: Retrieving Fax Messages
Press 9 0 to reset the machine when you have finished. Note You can insert a pause in a fax number by Hang up after you hear your machine using the # key. beep. Note You can insert a pause in a fax number by using the # key.
Page 272: Remote Fax Commands
Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by l), the system will give two short beeps and you must enter a remote command.
Page 273: Additional Receiving Operations
Duplex is set to On. You can use Letter, Legal or Folio (8.5 in. × 13 in.) size paper for this function If you choose On, the machine automatically reduces each page of an incoming fax to fit on...
Page 274: Setting The Fax Receive Stamp (Black & White Only)
Stamp (black & white only) conversation You can set the machine to print the received At the end of a conversation you can ask the date and time in the top center of each other party to send you a fax before you both received fax page.
Page 275: Setting The Print Density
If you are using the Fax Storage feature (MENU, Fax, Setup Receive, Press MENU. Forward/Page/Store), you can still print a fax from the memory when you are at your Press a or b to display Fax. machine. (See Fax Storage on page 30.) Press Fax.
Page 276: Polling Overview
Polling lets you set up your machine so other Touchscreen. people can receive faxes from you, but they pay for the call. It also lets you call somebody Press OK. else’s fax machine and receive a fax from it, ...
Page 277 Chapter 4 When the LCD asks if you want to cancel the entire sequential polling job, do one of the following:  Press Yes to confirm. To exit without canceling, press No  or Stop/Exit. Do one of the following: ...
Page 278: Dialing And Storing Numbers
Roll over telephone lines Tone or Pulse (Canada only) A roll over telephone system is a group of two or more separate telephone lines that pass incoming calls to each other if they are busy. If you have a Pulse dialing service, but need The calls are usually passed down or “rolled...
Page 279 Plug one end of the second telephone adapter. You can plug a triplex adapter into line cord for your TAD into the L2 jack of an RJ14 outlet. It separates the wires into two the two-line TAD. Plug the other end into separate RJ11 jacks (Line 1, Line 2) and a the EXT.
Page 280: Additional Dialing Operations
Sometimes you may want to choose from several long distance carriers when you send a fax. Rates may vary depending on the time and destination. To take advantage of low rates, you can store the access codes of long distance carriers and credit card numbers as One Touch and Speed Dial numbers.
Page 281: Additional Ways To Store Numbers
Group.  Press OK to accept the displayed Group number. Groups are stored on a One Touch key or a Speed Dial number. Each Group uses up a  Enter a new Group number using the One Touch key or a Speed Dial location. You buttons on the Touchscreen.
Page 282 E-mail. table. Note If you choose Secure PDF, the machine Option selected in step h Go to step will ask you to enter a four-digit password Fax/IFAX using numbers 0-9 before it starts E-Mail B&W PDF scanning. E-Mail B&W TIFF Press OK to confirm.
Page 283: Options For Setting Up Groups
Chapter 5 Options for Setting Up Groups The following chart shows the selections for setting up Group numbers. When you store numbers, the LCD instructs you to choose from the options shown in the following steps. Step 1 Step 2...
Page 284: Changing Group Numbers
Adding and deleting numbers in a Group You can change a Group number that has Press Address Book. already been stored. If the Group has a fax Press More. forwarding number, it will be dimmed on the LCD. You cannot select the number to make Press Change.
Page 285: Deleting Group Numbers
Press Address Book. Press More. Press Delete. Press a or b to display the Group you want to delete. Press the check box of the Group you want to delete to check it. Press OK.
Page 286: Printing Reports
(activity report) at specific intervals (every  If you chose Every 50 Faxes 50 faxes, 6, 12 or 24 hours, 2 or 7 days). The Go to step g. default setting is Every 50 Faxes, this means that your machine will print the journal ...
Page 287: Reports
Print Reports. Report for your last outgoing 200 faxes Press Print Reports. and prints the last report. Press a or b to display the report you 2 Help List want to print. Prints a list of commonly used functions to Press the report you want to print.
Page 288: Making Copies
Mode Timer on page 6.)  Text To change a setting, press (COPY) Suitable for documents containing only and then press d or c to scroll through the text. copy settings. When the setting you want is  displayed, press the button. Photo Suitable for copying photographs.
Page 289: Enlarging Or Reducing The Image Copied
To enlarge or reduce the next copy follow the Note instructions below: Page Layout Options 2 in 1 (P), 2 in 1 (L), 2 in 1 (ID), 4 in 1 (P) and 4 in 1 (L) are not Press (COPY). available with Enlarge/Reduce.
Page 290: Duplex (2-Sided) Copying
Duplex (2-sided) Copying  2sidei1side Long Edge Flip Portrait If you want to use the automatic duplex copy feature, load your document in the ADF. If you get an Out of Memory message while you are making duplex copies, try installing extra memory.
Page 291: Tray Selection
Press d or c to display Brightness. settings, press Black Start or Press Brightness. Color Start. Press d to make a darker copy or press Tray selection c to make a lighter copy. Press OK. You can change the Tray Use option for the If you do not want to change additional next copy.
Page 292: Sorting Copies Using The Adf
(page layout) You can sort multiple copies. Pages will be stacked in the order 1 2 3, 1 2 3, 1 2 3, and so You can reduce the amount of paper used when copying by using the N in 1 copy feature.
Page 293 Place the next page on the scanner glass. glass: Press Black Start or Color Start. Insert your document face down in the Repeat steps g and h for each page of direction shown below: the layout.  2 in 1 (P) After all the pages have been scanned, press No in step g to finish.
Page 294: In 1 Id Copy
You can copy both sides of your identification card onto one page, keeping the original card Note size. When 2 in 1 ID Copy is chosen, the Note machine sets the quality to Photo and the contrast to +2. You can copy an identification card to the extent permitted under applicable laws.
Page 295: Adjusting Color (Saturation)
Enter the number of copies you want. Press (COPY). Press d or c to display Color Adjust. Press d or c to choose the setting you Press Color Adjust. want to change, and then press the new option. Press Red, Green or Blue.
Page 296: Setting Your Favorites
Setting your favorites Rename your favorite setting After you stored your favorite setting, you can You can store the copy settings that you use rename it. most often by setting them as a favorite. You can set up to three favorites.
Page 297: A Routine Maintenance
AC power make sure that you clean the inside of the outlet. machine. If printed pages are stained with toner, clean the inside of the machine with a Pull the paper tray completely out of the dry, lint-free cloth.
Page 298: Cleaning The Scanner
Routine maintenance Cleaning the scanner Wipe the outside of the machine with a dry, lint-free soft cloth to remove dust. Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet.
Page 299: Cleaning The Laser Scanner Windows
Cleaning the laser scanner In the ADF unit, clean the white bar (1) and the glass strip (2) underneath it with windows a soft lint-free cloth moistened with water. Turn off the machine’s power switch. Unplug the telephone line cord first,...
Page 300 Routine maintenance Hold the green handle of the drum unit. Turn the green lock lever (1) at the left of Pull the drum unit out until it stops. the machine counterclockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine.
Page 301 • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. Make sure the green lock lever (1) is in the release position as shown in the illustration. • Hold the green handles of the drum unit when you carry it.
Page 302 Match the guide ends (2) of the drum Push the drum unit in until it stops. unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever.
Page 303: Cleaning The Corona Wires
Cleaning the corona wires Hold the green handle of the drum unit. Pull the drum unit out until it stops. If you have print quality problems, clean the four corona wires as follows: Press the front cover release button and...
Page 304 Push to release the latches of the and slightly push it toward the machine corona wire cover (1), and then open the to unlock it. Then pull it out of the drum cover. unit. Repeat this for all the toner...
Page 305 Clean the corona wires inside the drum Note unit by gently sliding the green tabs from • Be sure to return the tab to the home left to right and right to left several times. position (a) (1). If you do not, printed pages may have a vertical stripe.
Page 306 Make sure that you match the toner cartridge color to the same color label on the drum unit. Repeat this for all the toner cartridges.
Page 307: Cleaning The Drum Unit
3.7 in. (94 mm) intervals, the drum may have foreign material, such as glue from a label stuck on the drum surface. Follow the steps below to solve the problem. Make sure that the machine is in the Ready mode.
Page 308 Routine maintenance Press the front cover release button and Hold the green handle of the drum unit. then open the front cover. Pull the drum unit out until it stops.
Page 309 Turn the green lock lever (1) at the left of IMPORTANT the machine counterclockwise to the release position. Holding the green • We recommend that you place the drum handles of the drum unit, lift the front of unit on a clean, flat surface with a sheet of...
Page 310 • To prevent damage to the machine from and slightly push it to unlock it. Then pull static electricity, DO NOT touch the it out of the drum unit. Repeat this for all electrodes shown in the illustration. the toner cartridges.
Page 311 Confirm suspected area of the green handles. Make sure that the drum appropriate color drum by using the unit gears (1) are on the left hand side. numbers beside the drum which relate to the column numbers. Read following information from the drum dot check sheet.
Page 312 • DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids. • DO NOT use a scrubbing or wiping motion because this might damage the drum. Turn the drum unit over by holding the...
Page 313 Repeat this for all the toner cartridges. Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever.
Page 314 AC power outlet first, connect all cables, and then plug in the telephone line cord. Turn on the machine’s power switch. Push the drum unit in until it stops. Close the front cover of the machine.
Page 315: Cleaning The Paper Pick-Up Rollers
Cleaning the paper pick-up Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the rollers separator pad (1) of the paper tray with it to remove dust. If you have paper feed problems, clean the pick-up rollers as follows: Turn off the machine’s power switch.
Page 316: Calibration
Routine maintenance Calibration Note • If an error message is displayed, press The output density for each color may vary Black Start or Color Start and try again. depending on the environment the machine is (For more information, see Error and in, such as temperature and humidity.
Page 317: Auto Registration
If color still appears incorrectly after auto- Registration registration, you will need to perform manual registration. If solid areas of color or images have cyan, magenta or yellow fringes, you can use the Press MENU. auto-registration feature to correct the problem.
Page 318: Frequency (Color Correction)
Routine maintenance Frequency (Color Correction) Checking the Page Counters You can set how often the color correction You can see the machine’s Page Counters (Color Calibration and Auto Registration) for copies, printed pages, reports and lists, occurs. The default setting is Normal. The faxes or a summary total.
Page 319: Checking The Remaining Life Of Parts
50,000 Press a or b to display pages for PF Kit MP and 100,000 pages for PF Kit 1, PF Kit 2, Fuser and Laser. Machine Info.. Press Machine Info.. Please call Brother Customer Service when the following messages appear on the LCD.
Page 320: Packing And Shipping The Machine
3 A piece of paper (Letter or A4) to protect the belt unit (Please supply this yourself) sealed. Failure to remove it and put it in a...
Page 321 Turn off the machine’s power switch. Hold the green handle of the drum unit. Unplug the telephone line cord first, Pull the drum unit out until it stops. disconnect all cables, and then unplug the power cord from the AC power outlet.
Page 322 Routine maintenance Turn the green lock lever (1) at the left of IMPORTANT the machine counterclockwise to the release position. Holding the green • Hold the green handles of the drum unit handles of the drum unit, lift the front of when you carry it.
Page 323 Hold the green handle of the belt unit Remove the two pieces of orange with both hands and lift the belt unit up, packing material and discard them. then pull it out. Note This step is only necessary when you are...
Page 324 Remove the waste toner box from the Put the belt unit back into the machine. machine using the green handle, and Make sure the belt unit is level and fits then put it in a plastic bag and seal the firmly into place. bag completely. IMPORTANT Handle the waste toner box carefully.
Page 325  To secure the toner cartridges, install the matching orange packing strips (1) (marked L and R) to the drum unit on the left and right sides, as shown in the illustration.  Attach the orange packing strip (2) to the left side of the drum unit, as shown in the illustration.
Page 326 Routine maintenance Put a piece of paper (Letter or A4) on the Match the guide ends (2) of the drum belt unit to prevent damage to the belt unit to the c marks (1) on both sides of unit. the machine, then gently slide the drum unit into the machine until it stops at the green lock lever.
Page 327 Push the drum unit in until it stops. Put the Styrofoam piece (2) into the lower carton (1). Then put the waste toner box in the Styrofoam piece. FRONT Wrap the machine with a plastic bag. Put the machine on the Styrofoam piece (1).
Page 328 Styrofoam piece (1) as machine and the lower carton (2). Align shown in the illustration. the joint holes of the upper carton with the joint holes of the lower carton. Secure the upper carton to the lower carton using the four plastic joints (3) as shown in the illustration.
Page 329 Put the two Styrofoam pieces (1) into the carton matching the right of the machine to the "RIGHT" mark on one of the Styrofoam pieces, and the left of the machine to the "LEFT" mark on the other Styrofoam piece. Put the AC...
Page 330: B Options
Options Options This machine has the following optional accessories. You can increase the capabilities of the machine with these items. Lower tray unit SO-DIMM memory LT-300CL...
Page 331: Optional Paper Tray (Lt-300Cl)
The machine has one slot for An optional lower tray can be installed, and it optional memory expansion. You can can hold up to 500 sheets of 20 lb (80 g/m increase the memory up to maximum of paper.
Page 332: Installing Extra Memory
SO-DIMM. Remove the plastic (1) and then metal (2) SO-DIMM covers. Put the metal (2) and then the plastic (1) SO-DIMM covers back on. Unpack the SO-DIMM and hold it by its edges.
Page 333 Plug in the telephone line cord. Turn on the machine’s power switch. Note To make sure that you have installed the SO-DIMM properly, you can print the user settings page that shows the current memory size. (See How to print a report...
Page 334 Glossary This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. ADF (automatic document feeder) Coding method The document can be placed in the ADF Method of coding the information and scanned one page at a time contained in the document.
Page 335 Fine resolution Easy Receive Resolution is 203 × 196 dpi. It is used for Enables your machine to respond to CNG tones if you interrupt a fax call by small print and graphs. answering it. Gray Scale ECM (Error Correction Mode)
Page 336 You can store a second number Resolution on each key if you press 21-40 and the The number of vertical and horizontal lines One Touch key together. per inch.
Page 337 You can choose certain options for each fax transmission and copy without changing the default settings. Tone A form of dialing on the telephone line used for Touch Tone telephones. Transmission The process of sending faxes over the telephone lines from your machine to the receiving fax machine.
Page 338 ..........29 using ADF ........55 polling receive ........39 using scanner glass ....... 55 reducing to fit on paper ..... 36 Cover page ..........25 retrieving from a remote site ..34 custom comments .........25 to your PC ......... 31 for all faxes ...........26...
Page 339 ..... 29 programming your pager number ..29 HELP ............50 PaperPort™ 12SE with OCR Help List ..........50 See Software User’s Guide and Help in the Hook key ..........41 PaperPort™ 12SE application to access How-to-Guides. PC-Fax See Software User’s Guide.
Page 340 ........20 converting wall outlets ......41 group dial roll over lines ........41 setting up groups for broadcasting ..44 two-line telephone system ....41 Temporary copy settings ......51 Timer for mode keys ........6 Toner Save ..........3 Redial/Pause key ......
Page 341 Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.

This manual is also suitable for:

Hl-4150cdn Hl-4570cdw Hl-4570cdwt Mfc-9460cdn Mfc-9560cdw

Brother MFC-9970CDW User Manual

Table of Contents

1 General Information

2 Loading Paper

3 Loading Documents

4 Sending a Fax

5 Receiving a Fax

6 Telephone Services and External Devices

7 Dialing and Storing Numbers

8 Making Copies

9 Printing Data from a USB Flash Memory Drive or Digital Camera Supporting Mass Storage

10 How to Print from a Computer

11 How to Scan to a Computer

A Routine Maintenance

Important

Troubleshooting

C Menu and Features

D Specifications

Index

Sending a Fax

General Setup

Security Features

Sending a Fax

Receiving a Fax

Dialing and Storing Numbers

Printing Reports

Making Copies

A Routine Maintenance

B Options

Quick Links

Chapters

Related Manuals for Brother MFC-9970CDW

Summary of Contents for Brother MFC-9970CDW