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Check the items below before making a service call. You will be charged for attending to any condition or fault
that is not related to manufacture or failure of a part.
NOT ENOUGH HOT WATER (OR NO HOT WATER)
•
Is the electricity switched on?
Inspect the isolating switch marked "HOT WATER" or "WATER HEATER" at the switchboard and the
isolating switch at the water heater and ensure they are turned on.
Check the fuse or circuit breaker marked "HOT WATER" or "WATER HEATER" at the switchboard.
•
Has the Timer been set?
If the Timer has been set, ensure sufficient time has been allowed to reheat the storage tank.
•
Are you using more hot water than you think?
Is one outlet (especially the shower) using more hot water than you think?
Very often it is not realised the amount of hot water used, particularly when showering. Carefully review
the family's hot water usage. As you have installed an energy saving appliance, energy saving should
also be practised in the home.
Adjust your water usage pattern to take advantage of maximum energy gains. Have your plumber install
a flow control valve to each shower outlet to reduce water usage.
•
Heat pump fault
Is the 'F09' or 'F13' fault code displayed on the Display Panel? The
heat pump has developed a fault.
The heat pump and electric heating unit will not operate and there
will be no heating of the water. Phone Rheem Service or their nearest
Accredited Service Agent / Centre to arrange for an inspection.
"Fault Codes"
Refer to
"Heat Pump Is Not Operating"
Also refer to
•
Relief valve running
Is the relief valve discharging too much water?
"Temperature Pressure Relief Valve or Expansion Control
Refer to
Valve Running"
on page 28.
WATER NOT HOT ENOUGH
You may find that due to heavy hot water usage the water temperature may be lower than normally expected,
due to insufficient heating time being allowed. You will need to carefully plan your use of the hot water on such
occasions.
WATER TOO HOT
The heat pump and electric heating unit operation will heat the water to a temperature of 60°C. This is normal
operation.
If the water heater Display Panel shows a fault code 'EC', this indicates the water heater has developed an
over-temperature fault. The water would have been heated to 85°C. The water heater will reset when the water
in the bottom two thirds of tank is replaced with cold water as hot water is drawn from the water heater.
If the fault reoccurs, a service call must be made. Refer to
Phone Rheem Service or their nearest Accredited Service Agent / Centre to arrange for an inspection.
SAVE A SERVICE CALL
on page 21.
on page 28.
"Fault Codes"
on page 21.
27
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