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operating system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer
to its factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
www.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.
Recovering the operating system
When your Chromebook operating system is not working properly, you can recover it. Recovery is removing and reinstalling the
operating system.
To know how to recover your Chromebook operating system, see
Recover your Chromebook
at
ttps://support.google.com/
chromebook.
Real-Time Clock (RTC Reset)
The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell computers from No POST/No
Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models.
Start the RTC reset with the computer powered off and connected to AC power. Press and hold the power button for
thirty (30) seconds
. The computer RTC Reset occurs after you release the power button.
Backup media and recovery options
It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes
multiple options for recovering the Windows operating system on your Dell computer. For more information, see
Dell Windows
Backup Media and Recovery
Options.
Wi-Fi power cycle
About this task
If your computer is unable to access the Internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle:
NOTE:
Some Internet Service Providers (ISPs) provide a modem or router combo device.
Steps
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
Troubleshooting
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