Solving Paper Problems - Epson C11CE28401 User Manual

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5
GHz) mode. See your router documentation for instructions.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is
preventing printing from a device over the network. See your router or access point documentation for
instructions on disabling the Privacy Separator function.
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon does not appear
on your product's LCD, make sure you select one of the WPS options from the product control panel
within 2 minutes of pressing the WPS button on your router.
• Check your wired LAN router or access point to see if the LED for the port to which your product is
connected is on or flashing. If the link LED is off, try the following:
• Make sure the Ethernet cable is securely connected to your product and to your router, access
point, switch, or hub.
• Try connecting your product to a different port or a different router, access point, switch, or hub.
• Try connecting with a different Ethernet cable.
• Try printing to your product from another computer on the network.
• If you are connecting the product via EpsonNet Setup and the Wi-Fi icon does not appear on the LCD,
make sure your product software was installed correctly. If necessary, reinstall your software.
Parent topic: Solving Network Problems
Related concepts
When to Uninstall Your Product Software
Related tasks
Printing a Network Status Sheet
Related topics
Wi-Fi or Wired Networking

Solving Paper Problems

Check these sections if you have problems using paper with your product.
Paper Feeding Problems
Paper Jam Problems Inside the Product
Paper Jam Problems in the Cassette
Paper Jam Problems in the Duplexer (Rear Cover)
Paper Ejection Problems
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