Hardware Scan; Recovery - Lenovo ThinkCentre neo 50a 24 Gen 5 User Manual

• Before launching any automatic diagnosing process, a pop-up window will be prompted to
install Lenovo Service Bridge. Lenovo Service Bridge helps to connect your computer with
Lenovo diagnosing tools.
• Lenovo Support Web site makes periodic updates of the sections to keep improving your
experience with your computer. The Web site interface and descriptions of sections might be
different from that on your actual interface.
• If you are unaware of what problem your computer goes with, it is recommended that you select Easy and
follow on-screen instructions to get your firmware updated and obtain the hardware status.
• If you have identified the problem on your computer, you can select Custom and follow on-screen
instructions to resolve the problem.
If solutions can not resolve problems on your computer, you can follow on-screen instructions to submit an
e-ticket or contact Lenovo for professional assistance.

Hardware scan

Hardware scan is an effective hardware testing tool to help you identify existing hardware issues.
To run the Hardware scan:
Type Vantage in the Windows search box and then press Enter.
Step 1.
Step 2. Click Hardware scan or Support ➙ Hardware scan.
Step 3. Select QUICK SCAN or CUSTOMIZE and then follow the on-screen instructions to run the
hardware scan.
Notes:
• The Quick Scan tool contains a pre-selected suite of tests that performs basic examinations of
the hardware components found in the system. The Customize tool enables you to select one or
several hardware components to perform the examinations.
• Before selecting QUICK SCAN, click Refresh Modules to ensure that the list of hardware
components is the components currently available for the computer.
Step 4. If any hardware failure is detected, the result varies depending on the warranty status and varies by
country or region. Follow the on-screen instructions to resolve the issue.

Recovery

Use the following recovery options to reset or restore your computer when your computer comes with
issues.
• Use Lenovo recovery options.
1. Go to
https://support.lenovo.com/HowToCreateLenovoRecovery
2. Follow the on-screen instructions.
• Use Windows recovery options.
1. Go to
https://pcsupport.lenovo.com
2. Detect your computer or manually select your computer model.
3. Navigate to the troubleshooting menu to diagnose the operating system for recovery instructions.
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