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Issue
Heavy foam build-up.
High spin speed not reached.
The spin program does not start.
Rushing, hissing noise.
Loud noises during the spin cycle.
Banging noises, rattling in the
drain pump.
Slurping, rhythmical suction noise. The drain pump is active, the detergent solution is pumped out.
Creasing.
Detergent or fabric softener drips
off the seal and collects on the
door or in the seal fold.
The spin result is not satisfactory.
The laundry is too wet/too damp.
Cause and troubleshooting
Detergent dosage is too high.
Immediate measure: Mix one tablespoon of fabric softener with 0.5 liters of water
▶
and pour the mixture into compartment II (not for outdoor clothing, sportswear or
items stuffed with down).
Reduce the amount of detergent for the next washing cycle with the same load.
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A low spin speed is selected.
The next time you run a wash cycle, set a higher spin speed.
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Unbalance load detection system is using a reduced spin speed to eliminate an
unbalance.
Redistribute the laundry in the drum.
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Note: Where possible, mix large and small items in the drum. Laundry items of
different size distribute themselves better during the spin cycle.
Start the Spin program.
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Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
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Drain pipe or water outlet hose is kinked or trapped.
Ensure that the drain pipe and water outlet hose are not kinked or trapped.
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The unbalanced load detection system has interrupted the spin cycle because the
laundry is unevenly distributed.
Redistribute the laundry in the drum.
▶
Note: Where possible, mix large and small items in the drum. Laundry items of
different size distribute themselves better during the spin cycle.
Start the Spin program.
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Water is flushed under pressure into the detergent drawer.
Not a fault – normal operating noise.
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Appliance is not correctly aligned.
→ "Aligning the appliance", Page 11
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The appliance feet are not fixed.
Secure the appliance feet.
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→ "Aligning the appliance", Page 11
Transit bolts have not been removed.
→ "Removing the transit bolts", Page 9 .
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Foreign bodies have got into the drain pump.
→ "Cleaning the drain pump", Page 29 .
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Not a fault – normal operating noise.
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The spin speed is too high.
The next time you run a wash cycle, set a lower spin speed.
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The load is too large.
The next time you run a wash cycle, reduce the amount of laundry being loaded.
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Unsuitable program for the type of fabric.
Select the programs that are suitable for the type of fabric.
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Too much detergent/fabric softener in the detergent drawer.
When dosing liquid detergent and fabric softener, observe the marking in the
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detergent drawer and do not dose above this.
A low spin speed is selected.
The next time you run a wash cycle, set a higher spin speed.
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Start the Spin program.
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Troubleshooting en-us
37
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