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en-us Troubleshooting
Issue
The water is not being pumped
out.
Water is not flowing in. Detergent
is not being dispensed.
Drum starts rotating briefly several
times.
The program duration changes
during the wash cycle.
There is no water visible in the
drum.
Drum jerks after the program
starts.
Residual water is present in the
compartment
.
Vibrations and movement of the
appliance whilst spinning.
Drum rotates, water does not flow
in.
36
Cause and troubleshooting
The pump cap is not fully screwed in.
Ensure that the pump cap is screwed in all the way into the appliance. The
▶
handle on the pump cap must be in a vertical position.
has not been pressed.
Press
.
▶
The filters in the water inlet are blocked.
Clean the filters in the water inflow.
▶
Faucet is turned off.
Turn on the faucet.
▶
The water inlet hose is kinked or jammed.
Ensure that the water inlet hose is not kinked or jammed.
▶
The unbalanced load detection system eliminates an imbalance by repeatedly
redistributing the laundry.
Not a fault – no action required.
▶
Note: When loading, where possible, place large and small items of laundry
together in the drum. Laundry items of different size distribute themselves better
during the spin cycle.
The program operation is optimized electronically. This may change the program
duration.
Not a fault – no action required.
▶
The unbalanced load detection system eliminates an imbalance by repeatedly
redistributing the laundry.
Not a fault – no action required.
▶
Note: When loading, where possible, place large and small items of laundry
together in the drum. Laundry items of different size distribute themselves better
during the spin cycle.
Foam detection system switches on a rinse cycle if foam build-up is too high.
Not a fault – no action required.
▶
Water is below the visible area.
Not a fault – no action required.
▶
Do not add any extra water to the appliance while it is operating.
▶
This is caused by an internal motor test.
Not a fault – no action required.
▶
Insert in compartment
is blocked.
→ "Cleaning the detergent drawer", Page 28
▶
Appliance is not correctly aligned.
→ "Aligning the appliance", Page 11
▶
The appliance feet are not fixed.
Secure the appliance feet.
▶
→ "Aligning the appliance", Page 11
Transit bolts have not been removed.
→ "Removing the transit bolts", Page 9 .
▶
Load detection is active.
Not a fault – no action required.
▶
Note: The load detection can take up to 2 minutes.
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