Smart Hub; Smart Hub Connection Test - Samsung QN43Q60TBF Service Manual

4. Troubleshooting

4-6. Smart Hub

When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
<TV>

4-6-1. Smart Hub Connection Test

Settings Support
£ £
1. Select the Smart Hub Connection Test
– The Test Smart Hub Connection screen appears.
2. Select the number at the top of the screen to see the items below.
• Network / Gateway
→
If there is a problem, test your TV and router connections as this is a network problem. (Network Trouble
shooting)
• DNS Test
If it Fails:
9
→
DNS setting in "Network Settings"
If DNS is set manually:
9
→
Settings are correct (may be set to 8.8.8.8 to prevent Netflix issues)
If it still fails:
9
→
DNS Test with setting to Auto Mode
If it fails both Manual & Auto problem is ISP or Router.
9
• ISP Blocking
If it Fails:
9
→
Internet Service Provider is Active.
→
With DNS setting at 8888.
→
With Hot Spot.
4-30
<Router>
Device Care Self Diagnosis
£ £
menu.
<Internet>
Smart Hub Connection Test
£
<Samsung Server>