Troubleshooting - Yamaha PSR-E423 Owner's Manual

Accessory CD-ROM Installation Guide
Installing the Musicsoft Downloader
IMPORTANT
• You will need to log on with administrator (root) privileges
in order to install Musicsoft Downloader on a computer
running Windows 2000, XP , Vista or 7.
1
Insert the Accessory CD-ROM into your
computer's CD-ROM drive.
The start window will appear automatically
showing software applications.
NOTE
• If the start window does not appear automatically, open
the "My Computer" folder and double click "Start.exe" in
the CD-ROM drive. Then, proceed to step 2 below.
2
Click [Musicsoft Downloader].
3
Click the [Install] button, and follow the
on-screen instructions to install the
software.
For Musicsoft Downloader operating instructions
see the Help menu: launch the Musicsoft Down-
loader application and click "Help".
* You can obtain the latest version of the Musicsoft
Downloader at the following web site.
http://music.yamaha.com/download/
IMPORTANT
• Only Musicsoft Downloader can be used to transfer files
between this instrument and a computer. No other file
transfer application can be used.
82
Owner's Manual

Troubleshooting

The driver cannot be installed.
• Is the USB cable connected correctly?
Check the USB cable connection. Disconnect the
USB cable, then connect it again.
• Is the USB function enabled on your computer?
When you connect the instrument to the computer
for the first time, if the "Add (Found) New Hard-
ware Wizard" or the "Found New Hardware" win-
dow does not appear, the USB function on the
computer may be disabled. Perform the following
steps.
Select [Control Panel]*  [System]  [Hard-
1
ware]  [Device Manager] (for Windows
2000/XP), or select [Control Panel] 
[Device Manager] (for Windows Vista/7).
* Classic View only in Windows XP.
2
Make sure that no "!" or "x" marks appear
at "Universal serial bus controller" or "USB
Root Hub" . If you see an "!" or "x" mark, the
USB controller is disabled.
• Is any unknown device registered?
If driver installation fails, the instrument will be
marked as an "Unknown device", and you will not
be able to install the driver. Delete the "Unknown
device" by following the steps below.
Select [Control Panel]*  [System]  [Hard-
1
ware]  [Device Manager] (for Windows
2000/XP), or select [Control Panel] 
[Device Manager] (for Windows Vista/7).
* Classic View only in Windows XP.
2
Look for "Other devices" in the menu "View
devices by type" .
3
If you find "Other devices" , double-click it to
extend the tree to look for "Unknown
device" . If one appears, select it and click
the [Remove] button.
4
Remove the USB cable from the instrument,
and make the connection again.
5
Install the driver again. (pages 80–81)