Xerox DocuMate 700 User Manual page 89

Maintenance
Problem: I got the error message: PaperPort cannot allocate enough memory to perform
internal critical operations.
Close any other active applications so that additional memory is available. If you click Continue,
PaperPort moves the file to the PaperPort data directory and renames the file with the prefix
"bad." This allows you to recover the file later. To recover the file, import it into PaperPort by
using the Import command in the File menu.
Problem: The installation will not complete successfully.
A likely cause is that some driver programs are already installed on your computer for another
scanner. They are interfering with the installation and One Touch options, and you need to
remove those other drivers and re-install your Xerox DocuMate 700 scanner. Please see the
documentation that you received with the other scanner for the steps to remove its driver
programs. After uninstalling the other scanner's driver programs, uninstall One Touch 4.0 using
the steps on page 82, then reinstall it using the steps on page 2.
Problem: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of 350MB free hard drive space is for the installation of the software
and basic, low resolution, scanning. High resolution scans result in files that can be over 1
gigabyte in size. Free up some space on your hard drive for the software to be able to save the
scanned images.
Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect
when the USB cable is plugged back in.
Unplug the power cable from the scanner, and then plug it back in.
If the scanner does not reconnect:
1. Unplug the power cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power cable back in.
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DocuMate 700
User's Guide