Omron Avail Instruction Manual page 30

Troubleshooting
If this happens... Possible causes...
Unable to tap The pad may be
"START" button. damaged.
Is the device power
on?
The devices, the The devices, the
charger or the charger or the AC
AC adapter are adapter may be
abnormally hot when damaged.
charging the battery.
Connection failure. The device is too
far from the smart
device.
The device might not
be properly placed
within the smart
device's transmission
range.
Was the
OMRON TENS app
uninstalled and
installed again?
Try this solution...
Replace the pad.
Turn on the device and connect to
the app.
Unplug the AC adapter from the
charger immediately. Remove the
device from the charger immediately.
If there are no causes of transmission
interference found near the device,
move the device within 5 m of the
smart device and try again.
Refer to "Reset the Device" on page
EN26 and follow step 1 and 2.
If this happens... Possible causes...
Connection failure. Had the device
been connected
with another smart
device?
Reset button was
pressed accidentally.
Purple light on the Are there any
device is blinking. abnormalities in the
device?
Try this solution...
Refer to "Reset the Device" on page
EN26 and follow step 1-3.
Do the following steps:
1. Open the OMRON TENS app and tap
"Not now".
2. Tap to open the settings.
3. Tap "Forget All Devices".
4. Pair the device again.
Stop using the device immediately,
and contact your OMRON retail outlet
or distributor.
EN29
EN