LG WT8600C Series Owner's Manual page 52

52 TROUBLESHOOTING
Wi-Fi
Problem
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then connect your
appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and connect the appliance using the Wi-Fi
network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The appliance is too far from the router.
• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the location of the router so that it is closer to the
appliance.
LG ThinQ is asking for a password to connect to the product.
• If you are asked to provide a password to connect to the product (not to your home
network) during the Wi-Fi setup, enter the last 4 characters of the network name, repeated
twice, with no spaces. For example, if the network name appears as LG_XXXX_8b92, then
you would enter 8b928b92 as your password. The password is case sensitive and the last 4
characters are unique to your appliance.
Possible Cause & Solution