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TROUBLESHOOTING
The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage. If the washer does not function properly or does not function at all, check the following before
you call for service.
Before Calling for Service
Error Messages
Problem
Door open
Lid is not closed properly.
• Close the lid properly.
• If the lid is closed and this error message is still displayed, call for service.
Door unlocked
Lid is not locked properly.
• Make sure that the lid is closed properly and press the Start/Pause button. You can hear
• Make sure that nothing is caught under the lid, including shipping material or clothing.
• Make sure that the latch mechanism is fully retracted.Make sure that the latch mechanism
• If the lid is closed and this error message is still displayed, call for service.
Water supply
Water supply faucets are not fully open.
• Make sure that the water faucets are fully open.
Water inlet hoses are kinked, pinched, or crushed.
• Make sure that the hoses are not kinked, pinched or crushed behind or under the washer.
Water inlet filters are clogged.
• Clean the inlet filters. See MAINTENANCE.
Water supply pressure to faucet or house is too low.
• Check another faucet in the house to make sure that household water pressure is
• Disconnect the water inlet hoses from the washer and run a few gallons of water through
• If flow is too low, contact a plumber to have the water supply lines repaired.
Water supply connected with leak-limiting hoses.
• The use of hoses designed to limit leaks is not recommended. Leak-limiting hoses can trip
The end of the drain hose is lower than 29.5 inches (75 cm) above the bottom of the
washer.
• Move the end of the drain hose so that it is higher than 29.5 inches (75 cm) above the
Drainage
Drain hose is kinked, pinched, or clogged.
• Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under
The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the
washer.
• Move the end of the drain hose so that it is lower than 96 inches (2.4 m).
the locking sound to lock the lid in the beginning of the cycle. The washer will not operate
unless the lid is locked.
is fully retracted.
Be careful when moving the washer during cleaning or maintenance.
adequate and flow is not restricted.
the hoses to flush out any dirt.
falsely and prevent the washer from filling.
bottom of the washer.
the washer.
Possible Cause & Solution
TROUBLESHOOTING
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