Service; Worldwide Service; Us And Canada Service; Service At A Us Or Canada Service Center - Crown CE 1000 Operation Manual

8 Service

page 22
Crown amplifiers are quality units that rarely require
servicing. Before returning your unit for servicing,
please contact Crown Technical Support to verify
the need for servicing.
This unit has very sophisticated circuitry which
should only be serviced by a fully trained techni-
cian. This is one reason why each unit bears the fol-
lowing label:
CAUTION: To prevent electric shock, do not
remove covers. No user serviceable parts
inside. Refer servicing to a qualified techni-
cian.

8.1 Worldwide Service

Service may be obtained from an authorized service
center. (Contact your local Crown/Amcron repre-
sentative or our office for a list of authorized service
centers.) To obtain service, simply present the bill of
sale as proof of purchase along with the defective
unit to an authorized service center. They will handle
the necessary paperwork and repair.
Remember to transport your unit in the original fac-
tory pack.

8.2 US and Canada Service

Service may be obtained in one of two ways: from
an authorized service center or from the factory. You
may choose either. It is important that you have your
copy of the bill of sale as your proof of purchase.
8.2.1 Service at a US or Canada Ser-
vice Center
This method usually saves the most time and effort.
Simply present your bill of sale along with the
defective unit to an authorized service center to
obtain service. They will handle the necessary
paperwork and repair. Remember to transport the
unit in the original factory pack. A list of authorized
service centers in your area can be obtained from
the Crown website at www.crownaudio.com, or by
calling Crown Customer Service.

8.2.2 Factory Service

To obtain factory service, fill out the service infor-
mation page found in the back of this manual and
send it along with your proof of purchase and the
defective unit to the Crown factory.
For warranty service, we will pay for ground ship-
ping both ways in the United States. Contact Crown
Customer Service to obtain prepaid shipping labels
prior to sending the unit. Or, if you prefer, you may
prepay the cost of shipping, and Crown will reim-
burse you. Send copies of the shipping receipts to
Crown to receive reimbursement.
Your repaired unit will be returned via UPS ground.
Please contact us if other arrangements are
required.
8.2.3 Factory Service Shipping
Instructions:
1. Before sending a Crown product to the factory
for service, first call the Crown Service Depart-
ment for a return authorization (RA) number.
2. Be sure to fill out the service information form
that follows and enclose it with your shipment,
either inside the box or in a packing slip enve-
lope securely attached to the outside of the
shipping carton. Do not send the service infor-
mation form separately. If you are sending the
unit from a Shipping Center, we recommend
taping the form to the product. We also recom-
mend recording the serial number and model
before shipping for your reference.
3. To ensure the safe transportation of your unit to
the factory, ship it in an original factory packing
container. If you don't have the original carton,
you may obtain a product service foam-in-
place shipping pack from the Crown Factory
Service Department at the number listed below.
For non-warranty service, you may also pro-
vide your own shipping pack, however we still
recommend using a Crown Supplied Shipping
CE Series Power Amplifiers
Container. Minimum recommended require-
ments for materials are as follows: 275 P.S.I.
burst test Double-Wall carton that allows for 2-
inch solid Styrofoam on all six sides of unit or
3 inches of plastic bubble wrap on all six sides
of unit; securely seal the package with an ade-
quate carton sealing tape. Do not use light
boxes or "peanuts." Damage caused by poor
packing cannot be covered under warranty.
4. Do not ship the unit in any kind of cabinet
(wood or metal). Ignoring this warning may
result in extensive damage to the unit and the
cabinet. Accessories are not needed—do not
send the product documentation, cables and
other hardware.
If you have any questions, please contact Crown
Factory Service.
Crown Factory Service
1718 W. Mishawaka Rd.,
Elkhart, Indiana 46517 U.S.A.
Telephone: 574-294-8200
800-342-6939 (North America,
Puerto Rico, and Virgin Islands only)
Facsimile:
574-294-8301 (Technical Support)
574-294-8124 (Factory Service)
Internet:
http://www.crownaudio.com
Operation Manual