Panasonic KX-F1050 Operating Instructions Manual page 76

Panasonic
KX-F1050
KX-F1070
Proof of Purchase
.................... i
Panasonic FAX ADVANTAGE PROGRAM
e are proud to present the
Panasonic Fax Advantage
Program. It's an incredible service
program that's full of exciting
advantages!
Customer Satisfaction
In support of our one-year limited warranty* (parts
and labor) on our current fax product line, Pana-
sonic is proud to offer you the following service op-
tions during the limited warranty period:
1
If you mail-in or carry-in your fax unit to one of
our Regional Servicenters, the product will be re-
paired and returned to you, or...
2 If you call our 1-800-HELPFAX toll-free number,
you will receive a refurbished replacement product
overnight or on the second business day (delivery
depending on the time of your call.)
Support After The Sale
If you have a problem with your fax, just call our 1-
800-HELPFAX toll-free number for friendly support
and assistance. We have a highly-qualified team of
experts who can diagnose, and most likely solve,
your problem over the phone. Approximately 90%
of our customers' problems are resolved with just a
simple phone call.
The Fax Advantage Program covers the first year of purchase
and works like this:
1
If you have a problem with your fax, call toll-free 1-800-
HELPFAX.
2 Talk to one of our experienced technical experts to diagnose
(and most likely solve) your problem over the phone.
3 Providing that you may be entitled to Panasonic's service
under the terms and conditions of the limited warranty**, we will
arrange for a reconditioned replacement unit to be shipped to
you overnight or second business day delivery, depending on
the time of your call. The replacement unit will be completely
refurbished, quality-tested by Panasonic technicians, and indi-
vidually hand-inspected before it is shipped to you. You will
keep the replacement unit and send your original unit to us,
along with a copy of your receipt.
4 This receipt must be shipped back with your original unit to
Panasonic Company (as per instructions enclosed in your re-
placement unit's box).
Any unit that is replaced by Pana-
sonic and not backed up by a
proof of purchase by you will be
subject to a minimum $100.00
charge. Any unit that is replaced,
but does not meet the terms and
conditions of the limited war-
ranty will be subject to additional
charges, as per the program
guidelines.
5 Once you receive your re-
placement unit, pack up your
problem unit in the replacement
unit's box. UPS will make 3 attempts withifi 10 days to pick-up
your defective unit at no charge to you (should you be entitled to
warranty service. If warranty conditions do not apply, you will be
charged for all applicable shipping charges). The product must be
properly packaged in the same manner as the replacement unit,
utilizing the packing materials provided. You must make your unit
available for UPS pick-up. If your unit is not available for UPS, you
will be responsible for shipping unit back at your expense. Dam-
age due to improper or inadequate packing will be charged back
to your charge card as an out-of-warranty cost, as per the war-
ranty stipulations.
Requirements:
6 You must give our technicians a valid credit card number.
They will charge your card account to cover any charges that are
incurred by failure to send the problem product to Panasonic
Company. If your problem unit is not eligible for warranty, you will
be charged for the repair of the unit and for any shipping charges
associated with this program. If you do not wish to pay out-of-
warranty repair costs, you will be responsible for returning the re-
placement unit to Panasonic and for paying all shipping charges
associated with this program including the overnight delivery of
replacement product to you, shipment of problem unit to Pana-
sonic, the replacement unit back to Panasonic and the return of
your original unit back to you.
Acceptable credit cards:
Discover VISA
Master Card American Express (Optima)
Product that is not returned to Panasonic by 10 business days
after shipment of the replacement product, will be charged to your
account at Panasonic's Suggested Retail Price (see dealer for
details).
Credit status will be verified prior to sending the replacement
product.
Proof of Purchase must be included with the returned unit to verify
warranty status.
Any parts and labor that are not covered by the limited warranty*
will be charged as a non-warranty repair and billed at Panasonic's
current rate for parts and labor.
*See the warranty stipulations in these instructions.
**Replacement program excludes Puerto Rico and is subiect to termination at any time
without advance notice.
Matsushita Consumer Electronics
Company, Division of Matsushita
Electric Corporation of America
One PanasonicWay, Secaucus,
New Jersey07094
Printed in USA
Panasonic Sates Company,
Division of Matsushita Electric of
Puerto Rico, Inc. ("PSC")
Ave. 65 de Infanteria,Km. 9.5
San Gabriel IndustrialPark, Carolina,
PuertoRico00985
PFQX1052ZA KS0796MKO