VTech ia5863 User Manual page 44

Troubleshooting
Problem Suggestion
There s nose • The handset may be out of range . Move t closer to the telephone base .
• Applances or other cordless telephones plugged nto the same crcut as the telephone base can cause
or nterference
nterference . Try movng the applance or telephone base to another outlet .
durng a
• Other electronc products can cause nterference to your cordless telephone . Try nstallng your telephone
telephone
as far away as possble from the followng electronc devces: wreless routers, rados, rado towers,
conversaton .
pager towers, cellular telephones, dgtal telephones, ntercoms, room montors, televsons, VCRs,
personal computers, ktchen applances, and other cordless telephones .
• Mcrowave ovens operate on the same frequency as your telephone . It s normal to experence statc on
My calls fade
your telephone whle the mcrowave oven s operatng . Do not nstall ths telephone n the same outlet
out or cut n
or near a mcrowave oven .
and out when
• If your telephone s plugged n wth a modem or a surge protector, plug the telephone (or modem/surge
I am usng
protector) nto a dfferent locaton . If ths solves the problem, re-locate your telephone or modem farther
the cordless
apart from each other, or use a dfferent surge protector .
handset .
• The layout of your home or office might be limiting the operating range. Try moving the base to another
locaton, preferably a hgher locaton for better recepton .
• Dsconnect the telephone base from the modular jack and plug n a corded telephone . If calls are stll
not clear, the problem s probably n the wrng or local servce . Contact your local servce company
(charges may apply) .
• Select channels 4 through 10 for your router (refer to the user's manual of your router for more
nformaton) .
• If you stll have problems wth the telephone or the router, make sure the handset s ON and press
CHAN untl the performance mproves .
• Press the CHAN button whle on a call untl the nterference has been elmnated .
• If the other telephones n your home are havng the same problem, the problem s n the wrng or local
servce . Contact the local telephone company (charges may apply) .
• Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone jack that
has a telephone connected to it. Contact your DSL service provider for filter information.
www.vtechphones.com
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