VTech ia5845 User Manual page 33

Troubleshooting
Problem Suggestion
My calls fade or cut in •
and out while I'm using •
my handset
•
•
•
•
The charge light is off •
•
•
•
Press the CHAN button while on a call until the interference has been eliminated
Other electronic products can cause interference with your cordless phone Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
Microwaves operate on the same frequency as your phone It is normal to experience static on
your phone while the microwave is running Do not install this phone in the same outlet or near
the microwave
If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector
Relocate your phone to a higher location The phone will get better reception not installed in a
low area
If the other phones in your home are having the issue, the problem is in your wiring or local
service Contact your local telephone company (charges may apply )
Clean the handset and base charging contact each month using a pencil eraser or cloth
Make sure the power and line cords are plugged in correctly and firmly.
Reset the base Unplug the unit's electrical power Wait for 15 seconds then plug it back in
Allow up to one minute for the handset and base to reset
Your phone might be malfunctioning Please refer to the Warranty section of this user's manual
for further instruction
www.vtechphones.com ADDITIONAL INFO 33