VTech ia5845 User Manual page 31

Troubleshooting
Problem Suggestion
I get noise, static, •
or weak signal even •
when I'm near the
base
•
•
•
•
I hear other calls while •
using my phone
I hear noise in the •
handset, and none of
the keys or buttons
work
Press the CHAN button while on a call until the interference has been eliminated
Other electronic products can cause interference with your cordless phone Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
Microwaves operate on the same frequency as your phone It is normal to experience static on
your phone while the microwave is running Do not install this phone in the same outlet or near
the microwave
If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector
Relocate your phone to a higher location The phone will likely get better reception not installed
in a low area
If the other phones in your home are having the issue, the problem is in your wiring or local
service Contact your local telephone company (charges may apply )
Disconnect your base unit from the telephone jack, and plug in a regular telephone If you
still hear other calls, the problem is probably in your wiring or local service Call your local
telephone company
Make sure the power cord is plugged in
www.vtechphones.com ADDITIONAL INFO 3