Follett 25CI425A Installation, Operation And Service Manual
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Follett 25CI425A Installation, Operation And Service Manual

Follett 25CI425A Installation, Operation And Service Manual

Ice and water dispensers
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25/50CI425A/W-SI Countertop
Ice-only Dispenser with
SensorSAFE™ Dispensing
25/50CI425A/W-S Countertop Dispenser
with SensorSAFE™ Dispensing

Welcome to Follett

Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, review this guide carefully
before you begin your installation.
Should you have need technical help, please call our Technical Service group at (877) 612-5086 or (610) 252-7301.
Please have your model number, serial number and complete and detailed explanation of the problem when
contacting Technical Service.

Getting Started

After uncrating and removing all packing material. Inspect the equipment for concealed shipping damage. All freight
is to be inspected upon delivery. If visible signs of damage exist, please refuse delivery or sign your delivery receipt
"damaged." Follett Customer Service must be notified within 48 hours. Wherever possible, please include detailed
photos of the damage with the original packaging so that we may start the freight claim process.
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
Symphony Plus
25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A
Installation, Operation and Service Manual
Please visit https://www.follettice.com/technicaldocuments
for the Operation and Service manual for your unit.
25/50CI425A/W-LI Countertop Ice-only
Dispenser with Lever Dispensing
25/50CI425A/W-L Countertop Dispenser
with Lever Dispensing
25 and 50 Series
™
Ice and Water Dispensers
Serial numbers above K39863
25/50HI425A-SI Wall Mount
Ice-only Dispenser with
SensorSAFE Dispensing
25/50HI425A-S Wall Mount Dispenser
with SensorSAFE Dispensing
Installation and Service Videos:
www.follettice.com/servicevideolibrary
01234624R04

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Summary of Contents for Follett 25CI425A

  • Page 1: Welcome To Follett

    If visible signs of damage exist, please refuse delivery or sign your delivery receipt "damaged." Follett Customer Service must be notified within 48 hours. Wherever possible, please include detailed photos of the damage with the original packaging so that we may start the freight claim process.

  • Page 2: Table Of Contents

    Ice machine electrical components ............52 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 3 § Follett recommends a Follett water filter system be installed in the ice machine inlet water line (standard capacity #00130229, high capacity #00978957, carbonless high capacity #01050442).

  • Page 4: Specifications

    Rear View 21.5" (54.6 cm) 24.5" (62.2 cm)* 25HI425A/W 36.5" (92.7 cm) 50HI425A/W 40.5" NEMA (102.9 cm) 5-15 14.25" (36.2 cm) 17" 21.5" (54.6 cm) * Includes 0.5" (13 mm) for bracket supplied with unit. (43.2 cm) 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 5: Electrical

    6" (15.3 cm ) left side Note: Do not block right side air intake or right side air exhaust. Dry weight § 25/50CI425A/W (countertop): 215 lbs. (98 kg) § 25/50HI425A/W (wall mount): 230 lbs. (105 kg) 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 6: Installation

    3/8" FNPT 8. Turn on water supply and check for leaks. potable water 9. Clean dispenser and ice machine before 3/8" FNPT putting into service. 10. Turn power on and allow ice machine to produce ice. 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 7: Installing Countertop Dispensers With Bottom Exiting Utilities

    § Do not connect water-cooled condenser outlet line to the dispenser drain line. 15. Turn on water supply and check for leaks. 16. Clean dispenser and ice machine. 17. Turn power on and allow ice machine to produce ice. 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 8: Installing Wall Mount Dispensers

    SIDE VIEW 24.36" (61.9 cm) 25HI425 35.88" (91.1 cm) 50HI425 39.88" (101.3 cm) 17.01" (43.2 cm) 18.92" (48.1 cm) 18.00" (45.7 cm) 30.00" (76.2 cm) MIN DISTANCE TO SINK FRONT SUGGESTED POWER CORD ROUTING 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 9 Fig. 10 – Wall mount bracket and fastener requirements FRONT VIEW 1.43" (3.6 mm) 0.77" (2.0 cm) 3.99" (10.1 cm) POTABLE WATER 3/8 COPPER TUBE 6.70" (17.0 cm) POWER CORD EXIT 10.69" (27.1 cm) 3/4 COPPER TUBE 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 10 3/4" FNPT drain (Fig. 11.2). 9. Route power cord through utility access hole to power supply (Fig. 11.3). 10. Turn on water supply and check for leaks. 11. Install bottom panel (Fig. 12). Fig. 12 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 11: User Information

    Follett recommends sanitizing the pressurized water lines prior to cleaning the ice machine/dispenser. Follett offers two kits: order P/N 01089572 when a Follett filter system with a pre-filter bowl is present, or P/N 01089580 when a Follett filter system is not present. Follow the instructions provided with the respective kits to sanitize the pressurized water lines immediately before cleaning the ice machine/dispenser.

  • Page 12: Weekly

    § [OPTIONAL] Nu-Calgon IMS-III no-rinse sanitizer (P/N 00979674 – 16 fl oz. bottle) SafeCLEAN Plus Solution: Follow the directions on the SafeCLEAN Plus packaging to mix 1 gal. (3.8 L) of Follett SafeCLEAN Plus solution. Use 100 F (38 C) water.
  • Page 13 25. Remove top bearing insulation. Loosen Phillips-head screw on nozzle connected to evaporator. Remove nozzle from evaporator side only, leave other side of nozzle connected to transport tube. 26. Soak one SaniSponge in remaining sanitizing solution. 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 14 30. Collect sponges from ice storage bin. 31. Replace hopper lid, machine top, and install front cover. 32. After 10 minutes, dispense all ice and discard. User Interface and Exterior Cabinet § Clean stainless steel panels with stainless steel cleaner. 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 15: Service

    Service Ice machine Operation (all models) Follett’s ice machine consists of four distinct functional systems: § Harvesting system § Water system § Electrical control system § Refrigeration system These four systems work together to accomplish the production and harvesting of ice. A problem in any one of these systems will result in improper operation of the entire ice production cycle.

  • Page 16: Water System

    WATER SUPPLY WATER 3/8" FPT, 45-90 F (7-32 C) RESERVOIR 10-70 PSI (69-483 KPA) DRAIN PAN TO DRAIN CUP Fig. 14 – Water level diagram B COMMON C HIGH A ALARM LOW D LOW NORMAL OPERATING RANGE 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 17 Maint. timer ON ice level control stat Sleep cycle dispense duration ice tube well nut mounting bracket rubber 35 s knurled screw grommet 15 s 60 s bin thermostat capillary tube dispenser electrical hopper assembly icemaker electrical 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 18: Wiring Diagram - Lever

    Wiring diagram - Lever 98 BLACK 97 WHITE 44 RED 95 GREEN 94 WHITE 93 BLACK 86 WHITE 87 WHITE 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 19: Wiring Diagram - Sensorsafe

    97 WHITE 106 BLACK 105 WHITE 46 PURPLE 96 BLACK 44 RED 45 BLUE NEUTRAL 101 BLACK 102 WHITE 103 GREEN 96 BLACK 95 GREEN 94 WHITE 93 BLACK 105 WHITE 106 BLACK 86 WHITE 87 WHITE 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 20: Ice Machine Operational And Diagnostic Sequences

    Ice machine operational and diagnostic sequences The wiring diagrams that follow illustrate the circuitry of Follett ice machines used with 25/50 series ice dispensers. Both normal operation (stages 1—8) and non-normal diagnostic sequences showing torque-out for use in troubleshooting are shown.
  • Page 21 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 22 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 23 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 24 12 hours unless 5 seconds of dispensing is seen. After 12 hours, the SLEEP CYCLE LED goes out and the ice making will resume if the bin thermostat is closed. The sleep cycle dispense duration is adjustable using the DIP switches on the control board. 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 25: Diagnostic Stages

    1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 26 1 2 3 4 5 6 7 8 LOW WATER YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 27 1 2 3 4 5 6 7 8 LOW WATER YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 28 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 29 C1 RUN BLACK #66 BLACK #69 Refrigeration cycle condenser low side service port high pressure high side switch compressor service port filter dryer evaporator high high pressure pressure pressure pressure thermostatic vapor liquid liquid vapor expansion valve 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 30 1440 min. x wt. of ice produced Production capacity/24 hr. period Total test time in minutes 9. Calculated amount per 24 hours should be checked against rated capacity for same ambient and water temperatures in Ice Production Table (see page 23). 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 31: Compressor Data

    § Recharging of unit at other than factory specifications will void ice machine warranty. Refrigerant replacement requirements 1. Non-contaminated refrigerant removed from any Follett refrigeration system can be recycled and returned to the same system after completing repairs. Recycled refrigerant must be stored in a clean, approved storage container.

  • Page 32: Dispenser Troubleshooting

    Dispenses ice Check LEDs Troubleshoot appropriate lens/sensor and and/or water on control replace if required. continuously. board. If there is power on any output terminal (WTR or WM) on control board, replace board. 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 33: Ice Machine Removal Instructions

    § Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to equipment. Fig. 18 – All models Fig. 19 – All models 2. Remove splash panel (Fig. 19). 1. Dispense all ice and remove front cover (Fig. 18). 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 34 (Fig. 21.5). Fig. 22 – Water-cooled only Fig. 23 – Water-cooled only 9. Shut off inlet and outlet valves to water-cooled 10. Lift and position water-cooled lines into condenser and disconnect fittings (Fig. 22). hook (Fig. 23). 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 35 14. Remove vent and drain tube (Fig. 25.2). 15. Remove nozzle insulation (Fig. 25.3). 16. Loosen ice tube hose clamp (Fig. 25.4). 17. Remove ice tube (Fig. 25.5). 18. Place ice machine electrical box on top of ice machine and slide out ice machine. 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 36: Evaporator Disassembly

    15. Loosen hex head bolt in side of mounting base with 5/16" wrench and lift lower bearing assembly. 16. Remove condensate shield. 17. Remove four Allen head machine screws holding mounting base to gearbox. 18. If replacing evaporator, remove compression nozzle from evaporator port. 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 37: Evaporator Reassembly

    3. Remove four screws holding gear motor mounting plate to base of ice machine and lift gearbox and motor clear of ice machine. 4. Remove machine screws holding mounting plate to motor. 5. Install new motor in reverse order. 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 38: Replacement Parts

    Hopper, assembly, 50 series 00953299 Not shown Drain tube, ice storage hopper 01054576 Not shown Drain pan protector 00195974 Not shown Wall mount bracket and cover plate 00902080 Not shown Grille, drain pan, gray plastic, case of 12 01071232 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 39: Wheel Motor And Drive System

    Sprocket, drive shaft, 35T (includes drive shaft key) 502692 Sprocket, wheel motor, 10T 501019 Bearing, drive shaft 501024 Not shown Connecting link, chain 500799 Key, drive shaft 500367 Key, wheel motor 205991 Dispenser drive assembly (parts 1-9 above) 00192971 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 40: Dispense Chute And Splash Panel (Models With Sensorsafe Infrared Dispensing)

    Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) 502079 Disclaimer: Antimicrobial protection is limited to the treated components and does not treat water or ice. Agion is a registered trademark of Agion Technologies, Inc, Wakefield, MA, USA. 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 41: Dispense Chute And Splash Panel (Models With Lever Dispensing)

    Lever, dispense 00976845 Bracket, lever 00958793 Elbow, 1/4" 00121699 Screw, valve 203227 Not shown Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) 502079 * Ty-rap is a registered trademark of Thomas & Betts International, Inc. 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 42: Dispenser Electrical Box - Sensorsafe Models

    Standoff, board (4 required) 501959 Not shown Cord and plug, ice machine power (dispenser box to ice machine box) 01037878 Not shown Cord and plug, bin signal (dispenser box to ice machine box) 01037944 Not shown Power cord 01027655 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 43: Dispenser Electrical Box - Lever Models

    Switch, ice machine bin signal 502209 Not shown Cord and plug, ice machine power (dispenser box to ice machine box) 01037878 Not shown Cord and plug, bin signal (dispenser box to ice machine box) 01037944 Not shown Power cord 01027655 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 44: Water And Drain

    Tube, drain 01072842 Not shown Bottom cover, 25/50HI with drain pan 00196113 Not shown Bottom cover, 25/50HI without drain pain 00198341 Not shown Tubing 1/4" 502079 Fitting, drain 00109728 Drain cup 01064690 Bracket, drain cup 01111111 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 45: Water Treatment Accessories For Symphony Plus Ice And Water Dispensers

    Description Part # Standard capacity filter system Not shown Follett QC4-FL4S water filter system (includes FL4S primary cartridge and head, coarse pre- 00130229 filter and head, pressure gauge, flushing valve; assembled and installed on mounting bracket), one per ice machine...

  • Page 46: Air-Cooled Ice Machines

    Air-cooled ice machines 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 47 Fitting, reservoir, plastic 1/4" stem x 1/4" push-in 00121699 Jacket, insulation, TXV 502830 Bracket, ice tube entry 01067644 Solenoid, purge 01261510 Solenoid, fill 01082403 Tube, ice transport, MCD425A/WxT 01003532 Jacket, insulation, TXV bulb 00106534 Not shown Gasket, reservoir 00990978 Clamp, hose (each) 01281450 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 48: Water-Cooled Ice Machines

    Water-cooled ice machines 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 49 01055540 Not shown Tube, drain, MCD425AxS 01016948 Tube, ice transport, MCD425A/WxT 01003532 Jacket, insulation, TXV 502830 Jacket, insulation, TXV bulb 00106534 Not shown Bracket, fill solenoid 01072867 Not shown Gasket, reservoir 00990978 Clamp, hose (each) 01281450 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 50: Evaporator Replacement Parts

    Evaporator replacement parts HEALTHCARE 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 51 O ring, top bearing 01064963 Insulation, top bearing 01049600 Insulation, compression nozzle, single drain 01049584 16 µF Capacitor (for PSC motor only) 01103142 Screw, compression nozzle 00956250 Cover, aluminum 01106376 Sensor, overflow 01039783 Not shown O-ring, compression nozzle 00988097 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 52: Ice Machine Electrical Components

    Switch, clean 01229418 Not shown Bin thermostat (MCD425A/WBT, MCD425A/WHT, MFD425A/WBT and 500514 MFD425A/WHT only) Not shown Board, stand off control (8 required) 00903005 Not shown Relay, power to contact closure 01020734 Not shown Jumper, bin signal 01069095 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 53 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 54 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 55 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 56 Warranty Registration and Equipment Evaluation Thank you for purchasing Follett ® equipment. Our goal is to deliver high value products and services that earn your complete satisfaction by delivering high-value products and services backed by outstanding customer and technical support.

This manual is also suitable for:

Symphony plus 50 seriesSymphony plus 25 series25ci425w25hi425a50ci425a50ci425w ... Show all

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