VTech 6042 User Manual page 51

Troubleshooting
Problem
The answerng system
does not record
messages.
The messages on the
answerng system are
ncomplete.
The messages on
the system are very
difficult to hear.
The answerng system
does not respond to
remote commands.
48
Suggeston
• Make sure the answerng system s on. Make sure the answerng system s on.
• If a caller leaves a very long message, part of t may be lost when the system dsconnects the
call after four mnutes.
• If the caller pauses for more than five consecutive seconds, the system stops recording and If the caller pauses for more than five consecutive seconds, the system stops recording and
dsconnects the call.
• If the memory on the system becomes full durng a message, the system stops recordng and If the memory on the system becomes full durng a message, the system stops recordng and
dsconnects the call.
• If the caller's voce s very soft, the system may stop recordng and dsconnect the call. If the caller's voce s very soft, the system may stop recordng and dsconnect the call.
• Press /VoLUME on the telephone base to ncrease the speaker volume.
/
• Make sure your remote access code s correct (page 33). Make sure your remote access code s correct (page 33).
• Make sure you are callng from a touch-tone telephone. When dalng a number, there should Make sure you are callng from a touch-tone telephone. When dalng a number, there should
be tones. If there are clcks, then t s not a touch-tone telephone and cannot actvate the
answerng system.
• The answerng system may not detect the remote access code when the announcement s The answerng system may not detect the remote access code when the announcement s
playng. Wat untl the announcement s over before enterng the code.
• There may be interference on the telephone line you are using. Press the keypad keys firmly There may be interference on the telephone line you are using. Press the keypad keys firmly
when dalng.
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