Table of contents Getting started Find handset Parts check list Voice mail Installation Telephone directory Choose a location Store a new entry Install handset battery Characters by number Connect power to base unit/chargers Review/dial from the directory Check battery indicator Edit a directory entry Check for dial tone Delete a directory entry...
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Table of contents Listen to outgoing announcement Warranty Message playback Important safety instructions Announcements FCC, ACTA and IC regulations Options during playback Technical specifications Delete all messages Index Record and play memos Record a memo Playback a memo Call screening Access code Set remote access Remote access...
NEED HELP? This manual has all the feature operations and troubleshooting you need to install and operate your new VTech telephone Please take the time to review this manual thoroughly to ensure proper installation of this VTech innovative and feature rich product You can also visit our website at www vtechphones com for support, shopping, and everything new at VTech In Canada, please visit www vtechcanada com VTech toll free 1-800-595-9511...
Getting started Parts check list: 1 Telephone base • Before using 2 Handsets (3) this telephone, 3 Charger power adaptors (2) please read 3 Charger power adaptors (2) the Important 4 Chargers (2) Safety 5 Telephone line cord Instructions on 6 Wall mount bracket page 51 7 Belt clips (3)
For maximum performance of your 1 Align the two holes in the plug with • Use only the provided cordless telephone system: VTech battery, or the socket pins, then snap the plug 1 Choose a central location for your equivalent...
Installation Connect power to base unit/chargers 1 Plug the power adapter into an electrical outlet not controlled by a wall switch, and the • CAUTION: To reduce connector into the bottom of the base unit the risk of fire or injury, 2 Choose the location for your charger, and plug its power supply into an electrical read and follow these instructions:...
Installation Check battery indicator If you receive a check battery warning, it indicates one of the following: • Plug the AC adaptor 1 There is no battery in your handset You need to install the supplied battery into your handset (see into an electrical outlet Install handset battery on page 5 ) If the battery has not...
Installation If you subscribe to DSL service If you hear interference during conversations and/or your caller ID features are not functioning properly, install a noise filter to the telephone line between the base unit and the telephone line jack. Contact your DSL provider to obtain a noise filter.
Wall mounting (optional) The wall mount brackets are designed for use on standard wall mount plates only 1 Plug the connector of the base power adaptor to the connector jack at the bottom of the base unit Then plug the adaptor into an electrical outlet. 2 Connect the telephone line cord to the jack at the bottom of the base unit, and the other end to the wall jack 3 Line up the tabs on the wall mount adaptors with the holes at the bottom of the base unit/back of...
Basic operation Handset icons Icon Description • On when the microphone is muted MUTE • On when there are new call log entries • On when the handset ringer is muted • Low battery indicator or charging indicator Handset LEDs Description •...
Handset operation Making calls (or SPEAKER to use the handset speakerphone feature), • Press • The procedure then dial the phone number to change -OR- the volume is Dial the phone number first, then press (or SPEAKER) the same for •...
Handset operation • Press OFF to exit the redial review list • When the desired number is reached, press or SPEAKER to dial • When the desired entry displays, press MUTE/REMOVE to delete it. You’ll hear a confirmation beep will sound. PHONE 00:00:15 Mute...
Handset operation INTERCOM ENDED If the destination handset is in use, cannot be reached or turned off, the display on the originating handset will show UNABLE TO CALL TRY AGAIN UNABLE TO CALL Call forward TRY AGAIN An external call can be forwarded or transferred from one handset (HS1) to another (HS2) •...
Handset operation • Pick up the intercom call on HS2 by pressing /FLASH • An intercom call is established and HS1 can communicate with HS2 prior to the external call being transferred CALL TRANSFERRED will briefly display on HS1. • For the FIND HANDSET If the transferred call is not answered within 100 seconds, the external call will be returned to HS1 function to work,...
Telephone directory Your phone can store up to 50 numbers with names in the directory Each directory location can hold up to 32 digits for the number and 16 characters for the name When one handset is accessing the directory, no other system handsets can access it If this is attempted, NOT AVAILABLE AT THIS •...
Telephone directory Characters by number Pressing any particular key causes different characters to be displayed in the following order: • If you wish to store a number Characters by number of key presses from redial memory into the directory, press REDIAL/PAUSE ‘...
Telephone directory Review/dial from the directory >DIRECTORY • Press MENU, with DIRECTORY is displayed, press SEL With CALL LOG REVIEW in the first line, press SEL • When reviewing the directory, - OR - the second line With the handset in idle, press to enter the directory review of the display mode.
Telephone directory • Press SEL EDIT NAME • Press MUTE/REMOVE to backspace and use the digit keys to VTech Com_ enter the correct name • Press SEL. You’ll hear a confirmation tone. Delete a directory entry • Follow the steps in Review/dial from the directory (page 19) to reach the entry to be deleted •...
Caller ID Caller ID - call waiting ID Your phone is capable of displaying the number of the calling party before you answer the phone • If you answer (caller ID or CID) If the number is already in the directory, the name of the caller will also be displayed a call before It is also capable of displaying CID information in conjunction with a call waiting alert signal (call the information...
Caller ID • If the call log is full, the oldest entry is deleted to make room for the new call If the call log is empty when you try to enter to CALL LOG EMPTY call log review, the following message is displayed: Review caller ID You can review the CID records via the menu as described below, or by pressing...
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Caller ID EDIT NUMBER • If the CID record does not contain a number, you will be 800-595-9511_ prompted to EDIT NUMBER, and the screen will show: SAVED • A confirmation beep will sound and the screen will display: UNABLE TO SAVE •...
Caller ID Dial from caller ID • Follow the steps in Review caller ID (page 22) to scroll to the entry to be dialed • To change how the number will be dialed, press # repeatedly The screen will scroll through the dialing options: Press /FLASH or SPEAKER key to dial the number Delete caller ID...
Handset settings Ringer volume • From the idle (off) mode, press SEL then until RINGER VOLUME is shown • The handset will not ring when a • Press SEL The current ringer volume will be shown: call comes in if •...
Handset settings Language • From the idle (off) mode, press MENU then LANGUAGE • The clear voice LANGUAGE ENGLISH mail function only • Press SEL Press to select from English, Spanish or cancels the voice French mail indicator on • Press SEL to confirm. the screen of the handset •...
Answering system operation Your cordless telephone system provides you with leading edge digital technology with an answering system that can record up to 99 messages, or approximately 15 minutes of recording time Each message can be no longer than four minutes...
Answering system operation Before using the answering system, you should follow the steps to set the day and time, so messages are dated correctly • You can choose 1 Press TIME/SET, the system announces the current setting to set the time manually 2 Press TIME/SET again following the...
Answering system operation Menu features System Announces Description • You can record an Announcements Outgoing message to tell callers to leave a message announcement for up to 90 Remote access code Set code to access remotely from a touch tone phone seconds Message alert Beeps every 10 seconds when there are new messages...
Answering system operation 2 Press REC/MEMO After you hear “Record after the tone. Press STOP when you are done”, speak toward the MIC on the base to record an announcement for up to 90 seconds 3 The elapsed time (in seconds) is shown in the message window when recording 4 Press PLAY/STOP when you have finished recording.
Answering system operation Message playback Press PLAY/STOP to listen to new messages The system will announce the number of new messages recorded and then start playing them If there are no new messages, all old messages will be played After the system plays the last message, you’ll hear “end of messages” Announcements 1 When playback begins, the system announces the total number of messages 2 Before each message, you will hear the day and time it was...
Answering system operation Delete all messages To delete all messages, press and hold DELETE while the phone is idle (not during a call or message playback) to delete all old messages • Memos less than one second will New messages will not be deleted not be recorded Record and play memos You can record a...
Answering system operation Call screening If you wish to listen to caller’s leaving their message before choosing to answer a call, follow these steps: 1 Set the playback VOL on the base unit to a level greater than 1 by pressing 2 If you decide to answer a call while the caller is leaving a message, simply press TALK/FLASH on the handset The answering system will...
Answering system operation Remote access 1 From any touch tone telephone, dial your telephone number 2 When the outgoing announcement is playing, enter the two-digit remote access code before taking the following actions 3 Hang up to end the call and save all messages If you pause for more than 10 seconds during remote access, you will hear a help menu listing all features and commands If no command is entered for the following 20 seconds, the call will end automatically...
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Answering system operation Purpose Press Action to follow • Your phone Press to stop messages from being played Stop may not respond Press to skip to the next message Skip a message to remote access Review Announcement Listen to current outgoing announcement commands if tones Pres s af ter hear ing the beep Re c or d your new...
Answering system operation Message alert The message alert function produces an audio tone to remind you that there are new messages on the answering system • In some areas, 1 Press SETUP three times and you will hear “Message alert. To change tone dial phone the setting, press CHANGE ”...
Answering system operation Press PLAY/STOP • to save and exit Customize the announcement only message 1 Press SETUP four times, the system announces “Announcement only. Record no messages. To change the setting, press CHANGE ” 2 Press CHANGE until the system announces “On ” 3 Press SETUP three times, the system announces “Announcement.
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Answering system operation charges apply, you may disconnect your call after three rings to avoid long distance charges 1 Press SETUP six times, the system announces “Number of rings. To change the setting, press CHANGE ” 2 Press CHANGE to confirm (the current setting will display in the message window on the base.) 3 Press CHANGE to set the number of rings to 2, 4, 6, or toll saver 4 Press SETUP to save and advance to the next setup option, or press PLAY/STOP to save...
Answering system operation Message window display Display Explanation No incoming messages Total number of messages and memos, or message number currently 1 - 99 playing. Number flashes if there are new messages. Playback or ringer volume level selected when + or - is pressed 1 - 8 Current remote access code while setting 10 - 99...
Headset operation Headset operation You can use this telephone handsfree when you install • To purchase a any VTech 2 5 mm headset, purchased separately headset, visit us on Plug the headset into the jack located on the left side of the web at www the handset (under the small rubber flap).
Batteries Battery care and performance After the battery is fully charged, you can expect the following performance: • If you repeatedly Operation Operating time get a low battery indicator, even While in use (talking) up to 7 hours after charging overnight, the While not in use (standby*) up to 3 days...
Troubleshooting If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at 1-800-595-9511 In Canada, call VTech Telecommunications Canada Ltd at 1-800-267-7377 Problem Suggestion My phone doesn’t •...
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Troubleshooting Problem Suggestion I cannot dial out • Make sure you have a dial tone before dialing. The handset may take a second or two to find the base and produce a dial tone This is normal Wait an extra second before dialing •...
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Troubleshooting Problem Suggestion I get noise, static, • Other electronic products can cause interference with your cordless phone Try installing or weak signal even your phone as far away from these types of electronic devices as possible: wireless routers, when I’m near the radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal base computers, kitchen appliances and other cordless phones...
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Troubleshooting Problem Suggestion I hear other calls while • Disconnect your base unit from the telephone jack, and plug in a regular telephone If you using my phone still hear other calls, the problem is probably in your wiring or local service Call your local telephone company I hear noise in the •...
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Troubleshooting Problem Suggestion My handset does not • Other electronic products can cause interference with your cordless phone Try installing ring when I receive your phone as far away from these types of electronic devices as possible: wireless routers, a call radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones •...
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Troubleshooting Problem Suggestion The charge light is off • Clean the handset and base charging contact each month using a pencil eraser or cloth • Make sure the power and line cords are plugged in correctly and firmly. • Reset the base Unplug the unit’s electrical power Wait for 15 seconds then plug it back in Allow up to one minute for the handset and base to reset •...
Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so it must be treated with care Avoid rough treatment Place the handset down gently Save the original packing materials to protect your telephone if you ever need to ship it...
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Warranty Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes );...
Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool) Do not place this product on an unstable surface, such as a table, shelf or stand The product may fall, causing serious damage...
FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules These requirements are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications However, there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:...
FCC, ACTA and IC regulations Remain on the line and briefly explain the reason for the call before hanging up. Perform such activities in off-peak hours, such as early morning or late evening Industry Canada This equipment complies with regulations RSS210 and CS-03 of Industry Canada Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device The term “IC:”...
Technical specifications Enhanced 5 8GHz technology–your phone operates on a dual band transmission that combines the best of 5 8GHz and 2 4GHZ technologies, providing enhanced performance over standard cordless telephones Frequency Control Crystal controlled PLL synthesizer Transmit Frequency Base: 5725-5850 MHz Handset: 2400-2483 5 MHz Receive Frequency Base: 2400-2483 5 MHz...
Index Connect power to base unit/ Handset LEDs 12 chargers 6 Handset operation 13–16 Additional information 42-54 Connect to phone 6 Handset settings 25–26 Adjust handset volume 13 Customize the announcement only Headset operation 40 Announcement only mode 36 message 37 Announcements 31 Answering calls 13 Answering system...
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Index Noise filter 8 Technical specifications 54 Telephone directory 17–20 To check day and time 28 Toll saver 37 Operating Range 40 Troubleshooting 42–48 Options during playback 31 Turn the announcement only mode off or on 36 Outgoing announcement 29 Turn your answering system off and on 27 Parts check list 4 Wall mounting 9...