VTech 6042 User Manual page 50

Troubleshooting
Problem Suggeston
The system does • Make sure you subscrbe to caller ID wth call watng features provded by the local telephone
not receve caller ID
or the system does
• The caller may not be callng from an area whch supports caller ID.
not dsplay caller ID
• Both you and the caller's telephone companes must use equpment whch are compatble wth
durng call watng.
• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
The answerng system • Make sure the answerng system s on. When the answerng system s on, the red lght on the
does not answer after
the correct number of
• If toll saver s actvated, the number of rngs changes to two when there are new messages
rngs.
• If the memory s full or f the answerng system s off, the system wll answer after ten rngs.
• In some cases, the answerng system wll be affected by the rngng system used by the local
The announcement • When recordng the announcement, make sure you speak n a normal tone of voce about nne
message s not clear.
• Make sure there is no background noise (television, music, traffic, etc.) when recording.
Make sure you subscrbe to caller ID wth call watng features provded by the local telephone
company.
The caller may not be callng from an area whch supports caller ID.
Both you and the caller's telephone companes must use equpment whch are compatble wth
caller ID servce.
If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.
Make sure the answerng system s on. When the answerng system s on, the red lght on the
aNSwEr oN/oFF key should be lt.
If toll saver s actvated, the number of rngs changes to two when there are new messages
watng (see page 28).
If the memory s full or f the answerng system s off, the system wll answer after ten rngs.
In some cases, the answerng system wll be affected by the rngng system used by the local
telephone company.
When recordng the announcement, make sure you speak n a normal tone of voce about nne
nches from the telephone base.
Make sure there is no background noise (television, music, traffic, etc.) when recording.
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