LG WM6998HBA.ABLEEUS Owner's Manual page 58

58 TROUBLESHOOTING
Problem
Water Leaking
Excessive sudsing
Washer will not turn
on.
Wash cycle time is
longer than usual.
Incomplete or no
dispensing of
detergent
Washer will not
operate.
Oversudsing of detergent
• Oversudsing may create leaks, and may be caused by the type and amount of detergent
used. HE (High-Efficiency) detergent is the only detergent recommended. The normal
amount of detergent to use is 1/4 to 1/2 of the maximum amount recommended by the
detergent manufacturer.
• Always reduce the amount of detergent if the load is small or lightly soiled, or if the water
is very soft.
• Never use more than the maximum amount recommended by the detergent
manufacturer.
Too much detergent or incorrect detergent
• If using the ezDispense function, change the dispense amount. See the ezDispense
section for more information.
• HE detergents are formulated specifically for HE (High-Efficiency) washers and contain
suds reducing agents. Only use detergent with the HE (High-Efficiency) logo.
• Do not put detergent in the manual dispenser while the ezDispense function is turned on.
Power cord is not properly plugged in.
• Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60 Hz
outlet.
House fuse is blown, circuit breaker has tripped, or power outage has occurred.
• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a
circuit overload, have it corrected by a qualified electrician.
The washer automatically adjusts the wash time for the amount of laundry, water
pressure and other operating conditions.
• This is normal. The washer adjusts cycle time automatically to provide optimal results for
the selected cycle. The time remaining shown in the display is only an estimate. Actual time
may vary.
Detergent compartments clogged from incorrect filling.
• Make sure that detergent and additives are put into the correct ezDispense reservoirs.
• For all detergent types, always make sure that the dispenser drawer is fully closed before
the start of the cycle.
Too much detergent used.
• Make sure that the suggested amount of detergent is used according to the
manufacturer's recommendations. You may also dilute the detergent with water to the
maximum fill line on the compartment to avoid clogging. Use only HE (High-Efficiency)
detergent.
NOTE
• Always use as little detergent as possible. HE (High-Efficiency) washers need very little
detergent to achieve optimum results. Using too much detergent will cause poor wash and
rinse performance and may contribute to odors in the washer.
Insufficient water supply
• Make sure that both hot and cold water faucets are turned on all the way.
Normal residue
• It is normal for a small amount of detergent to remain in the dispenser. If this residue
builds up, it can interfere with normal dispensing of detergents. Refer to the cleaning
instructions.
Control panel has powered off due to inactivity.
• This is normal. Press the Power button to turn on the washer.
Possible Cause & Solution