Table of Contents
Advertisement
TROUBLESHOOTING GUIDE
Progress bars appear on the display screen when using COMBI COOKER functions.
• This indicates the unit is building steam. When the unit has finished, your set cook time will begin
counting down.
There is a lot of steam coming from the unit when using the Steam function.
• It's normal for steam to release through the vent during cooking.
The unit is counting up rather than down.
• The cooking cycle is complete and the unit is in Keep Warm mode.
"ADD POT" error message appears on display screen.
• The Combi Cooker Pan is not properly installed in the cooker base. The Combi Cooker Pan is required
for all COMBI COOKER functions.
"ERR" message appears.
• The unit is not functioning properly. Please contact Customer Service at 1-877-646-5288. So we may
better assist you, please register your product online at registeryourninja.com and have the product
on hand when you call.
HELPFUL TIPS
1
When referencing our Meal Charts, for larger cuts of meat add 3 to 5 minutes to the cook time
(but please note this may overcook grains). We recommend sticking to suggested height and weight
of meats.
2
For consistent browning, make sure ingredients are arranged in an even layer on the bottom of
the pot with no overlapping. If ingredients are overlapping, make sure to shake halfway through the
set cook time.
REPLACEMENT PARTS
To order additional parts and accessories, visit ninjaaccessories.com or contact Customer Service at
1-877-646-5288. We ask that you register your product online at registeryourninja.com and have the
product on hand when you call, so we may better assist you.
15
ninjakitchen.com
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner's Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1.
Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement
parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support
and warranty service options, including the possibility of upgrading to our VIP warranty service
options for select product categories. So we may better assist you, please register your product
online at registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourninja.com and have the product on
hand when you call, so we may better assist you. A Customer Service Specialist will provide you with
return and packing instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from state
to state. Some states do not permit the exclusion or limitation of incidental or consequential damages,
so the above may not apply to you.
NJA_1_YR_IB_LMTD_WRNTY_US_ENG
16
ninjakitchen.com
Advertisement
Table of Contents
