UMAX Technologies Astra 4400 Operation Manual page 77

If you are located outside the United States and Canada, you must contact
your originating reseller for services and support.
Website:
Phone:
Please check our website for any changes of these contact windows.
Returns for Repair:
If your product appears to be damaged or does not work properly we
encourage you to contact the store where you purchased the product
immediately. Most stores provide replacement of damaged or non-
operational goods for a short period after sale. Check your store receipts or
documentation. At our option we may repair your scanner or replace it (see
your Warranty). In either case you will have to call UMAX to arrange the
return your scanner. When you call UMAX we will issue you a Return
Merchandise Authorization (RMA) number. You MUST print this RMA
number on the outside of the box in which the scanner is returned next to the
shipping label. Please use large print. UMAX rejects all shipments without
proper RMA numbers. Note that UMAX will not accept any shipments
from outside the territory of the United States and Canada.
http://www.umax.com
(214) 739-1915
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