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IMPORTANT:
downloaded files. If possible, back up your files before you recover your computer.
NOTE:
For more information about performing a system recovery on your computer, go to
http://www.support.google.com.
Before you begin the recovery process, you need the following prerequisites:
●
A USB flash drive or SD memory card with a capacity of 4 GB or greater. All data is erased from this
storage device when the recovery media is created, so back up all files from the device before you
begin.
●
A computer with internet access. You must also have administrative rights to the computer.
●
A computer AC adapter. The computer must be plugged into AC power during recovery.
●
The "ChromeOS is missing or damaged" screen displaying on your computer. If this message is not
already displayed:
–
Turn on the computer, press and hold the
computer restarts, and the screen shows the "ChromeOS is missing or damaged" screen.
Option 1: Recovering using an internet connection
Use these instructions to recover the Chrome operating system on your computer without recovery
media:
1.
Disconnect any external devices connected to your computer, plug in the power cord, and then turn
on the computer.
2.
To enter recovery mode, press and hold the
the "ChromeOS is missing or damaged" screen appears, select Recover using internet connection
and follow the on-screen instructions.
NOTE:
3.
When the "System Recovery is complete" message appears, reboot your computer.
The computer restarts with ChromeOS reinstalled.
Option 2: Installing the Chromebook Recovery Utility
The Chromebook™ Recovery Utility recovers the original operating system and software programs that
were installed at the factory. You can install this utility from the Chrome Web Store on any computer.
NOTE:
Use this option if you do not have Internet access on your computer.
To install the Chromebook Recovery Utility:
■
Open the Chrome Web Store, search for chrome recovery, select Chromebook Recovery Utility
from the Apps list, and follow the on-screen instructions.
Creating recovery media
You can use recovery media to recover the original operating system and software programs that were
installed at the factory.
To create recovery media:
54
Chapter 6 Backing up, resetting, and recovering
Recovery permanently erases everything on your computer hard drive, including your
The computer must have internet access.
esc+f3
keys, and then press the power button. The
esc+f3
keys, and then press the power button. When
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