Related Manuals for HP Chromebook 11-2100
Summary of Contents for HP Chromebook 11-2100
- Page 1 HP Chromebook (model numbers 11-2100 through 11-2199) and HP Chromebook 11 G3 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 External component identification ......................... 3 Display ................................... 3 Button ..................................4 TouchPad ................................5 Left side ................................. 6 Right side ................................7 Bottom ................................... 8 3 Illustrated parts catalog ..........................9 Locating the serial number, model number, product number, and warranty information ......... - Page 6 7 Statement of memory volatility ........................54 Nonvolatile memory usage ..........................56 Questions and answers ............................58 Using HP Sure Start (select models only) ......................59 8 Power cord set requirements ........................60 Requirements for all countries ........................... 60 Requirements for specific countries and regions ....................60 9 Recycling ..............................
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Page 7: Product Description
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter Integrated wireless wide area network (WWAN) options by way of wireless module Two built-in WWAN antennas Supports a HP lt4110 LTE/HSPA+ 4G WWAN Module Ports Headphone/microphone combo jack USB 2.0 ports (2) - Page 8 Taps enabled as default (continued) Power requirements Supports a 3-cell, 36-WHr, 3.25-WHr, Li-Ion battery Supports a 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) and 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) AC adapter Operating system Preinstalled: Google Chrome operating system...
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Page 9: External Component Identification
External component identification Display Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. NOTE: The position of the WLAN antennas may differ, depending on model. WWAN antennas (2)* Send and receive wireless signals to communicate with WWANs. NOTE: The antennas are not visible from the outside of the device. -
Page 10: Button
Button Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is on and you want to lock the screen, press the power button until you see the sign-in screen appear. -
Page 11: Touchpad
TouchPad Item Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. TouchPad... -
Page 12: Left Side
Left side Item Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Power connector Connects an AC adapter. -
Page 13: Right Side
Right side Item Component Description ● Power light White: Computer is on. ● Blinking white: Computer is in Sleep mode. ● Off: The computer is off. Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. -
Page 14: Bottom
Bottom Item Component Description Speakers (2) Produce sound. Chapter 2 External component identification... -
Page 15: Illustrated Parts Catalog
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, model number, product number, and... -
Page 16: Computer Major Components
Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard/top cover (includes keyboard cable): For use only on HP Chromebook 11-21xx computer models: Chapter 3 Illustrated parts catalog... - Page 17 783090-BG1 For use in the United Kingdom 783090-031 For use in the United States 783090-001 For use only on HP Chromebook 11 G3 computer models: For use in Belgium 788639-A41 For use in Canada 788639-DB1 For use in Denmark, Finland, and Norway...
- Page 18 In ocean turquoise finish 783078-001 In sweet yellow finish 783082-001 In snow white finish 783080-001 For use only on HP Chromebook 11-21xx computer models not equipped with WWAN capability: In ocean turquoise finish 783077-001 In sweet yellow finish 783081-001 In snow white finish...
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Page 19: Display Assembly Subcomponents
Item Component Spare part number Display bezel: For use only on HP Chromebook 11-21xx computer models in ocean turquoise finish 761966-001 For use only on HP Chromebook 11-21xx computer models in snow white finish 761965-001 For use only on HP Chromebook 11-21xx computer models in sweet yellow finish... -
Page 20: Miscellaneous Parts
WLAN antenna (includes left and right WLAN cables and transceivers) 783075-001 Display enclosure (includes rubber padding and shielding) For use only on HP Chromebook 11-21xx computer models in ocean turquoise finish 761955-001 For use only on HP Chromebook 11-21xx computer models in snow white finish... -
Page 21: Sequential Part Number Listing
Screw Kit for use only on HP Chromebook 11-21xx computer models 762581-001 Rubber Kit for use on computer models in ocean turquoise finish for use only on HP Chromebook 11-21xx computer models (includes 2 display bezel screw covers, 4 rubber feet, and 2 rubber screw covers) - Page 22 Spare part number Description 762582-001 Rubber Kit in sweet yellow finish for use only on HP Chromebook 11-21xx computer models (includes 2 display bezel screw covers, 4 rubber feet, and 2 rubber screw covers) 762583-001 Rubber Kit in snow white finish for use only on HP Chromebook 11-21xx computer models (includes 2...
- Page 23 Keyboard/top cover for use only on HP Chromebook 11 G3 computer models in the United States (includes keyboard cable) 788639-031 Keyboard/top cover for use only on HP Chromebook 11 G3 computer models in the United Kingdom and Singapore (includes keyboard cable) 788639-041...
- Page 24 Keyboard/top cover for use only on HP Chromebook 11 G3 computer models in Spain (includes keyboard cable) 788639-161 Keyboard/top cover for use only on HP Chromebook 11 G3 computer models in Latin America (includes keyboard cable) 788639-251 Keyboard/top cover for use only on HP Chromebook 11 G3 computer models in Russia (includes...
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Page 25: Removal And Replacement Preliminary Requirements
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 26: Drive Handling
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 27: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 28: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. - Page 29 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 30: Removal And Replacement Procedures
Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing the computer. -
Page 31: Keyboard/Top Cover
For use in the United Kingdom 783090-031 For use in Japan 783090-291 For use in the United States 783090-001 For use only on HP Chromebook 11 G3 computer models: For use in Belgium 788639-A41 For use in Latin America 788639-161 For use in Canada... - Page 32 The rubber screw covers are included in the Rubber Kit, spare part numbers: ● 762581-001–For use only on HP Chromebook 11-21xx computer models in ocean turquoise finish ● 762583-001–For use only on HP Chromebook 11-21xx computer models in snow white finish ●...
- Page 33 Lift the left (2) and right sides of the keyboard/top cover until they separate from the left and right sides of the base enclosure. Slide the keyboard/top cover (3) forward until the battery, TouchPad, and keyboard cables are accessible. Component replacement procedures...
- Page 34 Disconnect the battery cable from the system board. Release the zero insertion force (ZIF) connector (1) to which the TouchPad cable is attached, and then disconnect the TouchPad cable (2) from the system board. Chapter 5 Removal and replacement procedures...
- Page 35 Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the keyboard cable (4) from the system board. Component replacement procedures...
- Page 36 Remove the keyboard/top cover. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the keyboard/top cover is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the keyboard/top cover.
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Page 37: Heat Sink
Heat sink Description Spare part number Heat sink (includes replacement thermal material) 783084-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 38: Touchpad Board
TouchPad board Description Spare part number TouchPad board (includes cable and double-sided adhesive) 783086-001 Before removing the TouchPad board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 39: Battery
Reverse this procedure to install the TouchPad board. Battery Description Spare part number Battery (3-cell, 36-WHr, 3.25-AHr, Li-ion; includes cable) 767068-001 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 40: Wwan Module
WWAN module Description Spare part number HP lt4110 LTE/HSPA+ 4G WWAN Module 755529-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. -
Page 41: Connector Board
NOTE: If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module. Connector board NOTE: The connector board spare part kit includes the cable. -
Page 42: Wlan Module
Remove the connector board (3). Reverse this procedure to install the connector board. WLAN module Description Spare part number Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 784645-005 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter 784647-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module... - Page 43 Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/ black WLAN antenna cable connects to the WLAN module #1/Aux terminal. Remove the Phillips PM1.9×4.2 screw (2) that secures the WLAN module to the base enclosure. (The WLAN module tilts up.) Remove the WLAN module (3) by pulling the module away from the slot at an angle.
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Page 44: Power Connector Cable
Power connector cable Description Spare part number Power connector cable 787922-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 45: System Board
System board NOTE: The system board spare part kit includes 16-GB of eMMC primary storage and replacement thermal material. Description Spare part number Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core processor (1.0-GB 790940-001 L2 cache, 1333-MHz FSB, 4.5 W) and 4.0-GB of system memory Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core processor (1.0-GB 790939-001... - Page 46 Disconnect the speaker cable (4) from the system board. Remove the two Philllips PM2.5×3.7 broad head firmware screws (1) that secure the system board to the base enclosure. IMPORTANT: The firmware screws must be installed in the locations shown in the following image. These screws have specific properties that ensure the proper operation of the computer.
- Page 47 Remove the system board (3). Reverse this procedure to install the system board. Component replacement procedures...
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Page 48: Speakers
Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 788555-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 49: Display Assembly
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 50 762581-001–For use only on HP Chromebook 11-21xx computer models in ocean turquoise finish ● 762583-001–For use only on HP Chromebook 11-21xx computer models in snow white finish ● 762582-001–For use only on HP Chromebook 11-21xx computer models in sweet yellow finish ●...
- Page 51 761966-001–For use only on HP Chromebook 11-21xx computer models in ocean turquoise finish ● 761965-001–For use only on HP Chromebook 11-21xx computer models in snow white finish ● 761964-001–For use only on HP Chromebook 11-21xx computer models in sweet yellow finish ●...
- Page 52 If it is necessary to replace the webcam/microphone module: Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided adhesive at two locations.) Disconnect the webcam/microphone module cable (2) from the webcam/microphone module. Remove the webcam/microphone module (3).
- Page 53 Remove the four Phillips PM1.9×3.4 screws (1) that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
- Page 54 Disconnect the display panel cable (2) from the display panel. Remove the display panel. The display panel is available using spare part number 783089-001. If it is necessary to replace the display panel cable: Release the display panel cable from the retention clip (1) built into the left hinge. Release the display panel cable from the retention clips (2) and routing channel built into the left side of the display enclosure.
- Page 55 Disconnect the display panel cable (4) from the webcam/microphone module. Remove the display panel cable. The display panel cable is available using spare part numbers 792091-001 (for use only on computer models equipped with WWAN capability) and 783083-001 (for use only on computer models not equipped with WWAN capability) and includes the webcam/microphone module cable.
- Page 56 Remove the display panel bracket (5). The display panel bracket is available using spare part number 783085-001. If it is necessary to replace the WWAN antenna cables and transceivers: Detach the WWAN antenna transceivers (1) from the display enclosure. (The WWAN antenna transceivers are attached to the display enclosure with double-sided adhesive.) Release the WWAN antenna cables from the clips (2) and routing channel built into the top and right edges of the display enclosure.
- Page 57 Remove the WWAN antenna cables and transceivers (3). The WWAN antenna cables and transceivers are available using spare part number 783076-001. If it is necessary to replace the WLAN antenna cables and transceivers: Detach the WLAN antenna transceivers (1) from the display enclosure. (The WLAN antenna transceivers are attached to the display enclosure with double-sided adhesive.) Release the grounding tape (2) that secures the wireless antenna cable to the display enclosure near the right hinge.
- Page 58 Remove the WLAN antenna cables and transceivers (4). The WLAN antenna cables and transceivers are available using spare part number 783075-001. Reverse this procedure to reassemble install the display assembly. Chapter 5 Removal and replacement procedures...
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Page 59: Specifications
Specifications Metric U.S. Computer dimensions Width 30.0 cm 11.8 in Depth 20.6 cm 8.1 in Height 2.1 cm 0.8 in Weight 1.3 kg 2.9 lbs Temperature Operating 5°C to 35°C 41°F to 95°F ‑20°C to 60°C ‑4°F to 140°F Nonoperating Relative humidity (noncondensing) Operating 10% to 90%... -
Page 60: Statement Of Memory Volatility
Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business Notebook PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. - Page 61 Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap to accept or to reject. Remove all power and system batteries for at least 24 hours.
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Page 62: Nonvolatile Memory Usage
HP Sure Start models only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select... - Page 63 Fingerprint 512 KByte Stores Fingerprint reader memory is Only a digitally signed Reader flash fingerprint programmed by user application can make the templates. enrollment in HP ProtectTools call to write to the flash. Security Manager. Nonvolatile memory usage...
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Page 64: Questions And Answers
Questions and answers How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Customer Secure Boot key. See question and answer 7 for information about resetting the key. -
Page 65: Using Hp Sure Start (Select Models Only)
BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. -
Page 66: Power Cord Set Requirements
Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 67 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
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Page 68: Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/... -
Page 69: Index
Index display bezel transporting 22 AC adapter light 6 removal 44 workstation 22 AC adapter, spare part numbers 14, spare part numbers 13, 15, 16, HDMI port 7 antenna display bezel screw cover HDMI-to-VGA adapter, spare part location 3 removal 44 number 14, 15 removal 50, 51 spare part numbers 44... - Page 70 Rubber Kit, spare part numbers 12, wireless antenna operating system, product 14, 15, 16 location 3 description 2 removal 50, 51 spare part numbers 14, 16, 51, screw covers packaging guidelines 22 removal 26 wireless, product description 1 plastic parts, service spare part numbers 26 WLAN antenna considerations 19...