Troubleshooting - Sony BRAVIA KDL-32L5000 Operating Instructions Manual

Troubleshooting
Many of the poor pictures and poor sound conditions are related to improper connection of the cables; refer to
the Quick Setup Guide provided for connections.
If you have questions, service needs, or require technical assistance related to the use of your Sony TV even
after you read this operating instructions manual, contact the following:
For US Support:
http://www.sony.com/tvsupport or call 1-800-222-SONY (7669)
For Canadian Support:
http://www.sony.ca/support or call 1-877-899-SONY (7669)
Things to consider
• Check the input selection by pressing the INPUT button. You may be watching the wrong input.
• If you cannot hear sound from the TV, you may have accidentally pressed the MUTING button on your
remote control; press the MUTING button again or press VOL + to deactivate muting.
• If the remote control is not functioning properly, the batteries may be installed incorrectly or may be low or
an object or light may be interfering with the remote control.
• To reset the TV to factory default settings:
1 Turn on the TV.
2 Press and hold down the 4" button on the remote, press the POWER button on the TV set. (The TV
will turn itself off, then back on again.)
3 Release the 4" button when the TV is turn on.
WARNING: The factory reset will clear all of your customized settings including the
Parental Lock
setting.
When the Password is lost or cannot remember, enter the master password: 4357. This password clears your
previous password and allows you to enter a new password.
No picture
No picture
• Check the Power Saving
settings (see page 34).
Cannot receive any • Make sure the power cord is connected securely.
channels • Turn on the power of the TV. _'
• Check cable/antenna connections.
• Make sure the Signal Type setting is correct for your TV signal source.
• Perform Auto Program to add receivable channels that are not present _"
in the TV's memory (see pages 16 and 30).
• Perform Auto Program to add receivable channels that are not present
in the TV's memory (see pages 16 and 30).
• To receive or select cable channels, make sure that Signal Type in the
Channel
settings is set to Cable (see page 30). To receive or select
UHF channels over an antenna, make sure Signal Type is set to
Antenna.
TV is locked to one channel
Cannot receive or select
channels
The TV turns off • Check
if Sleep Timer
is activated (see page 35).
automatically • Check PC
Power Management
in the Eco settings (see page 34).
• Check Idle TV Standby in the Eco settings.
No picture from some video • Check the connection between the optional video equipment and the TV.
sources • Press INPUT on the remote control (see page 24).
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