Warranty; Maintenance - BBE 381 User Manual

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SERVICE
We recommend that if at all possible a BBE 381 Guitar Pre-amp which requires service be sent to our facility in Huntington
Beach, CA. We request that a "RETURN AUTHORIZATION" be issued by the dealer from whom you purchased the unit. If
this is not possible, call BBE Sound, Inc. directly at (714) 897-6766, to obtain a "RETURN AUTHORIZATION." Include a
copy of the bill of sale with the unit when it is shipped to BBE Sound Inc., so that the service process can be expedited.
As the repair turnaround time is minimal, we request that the unit be sent BBE Sound, Inc. This helps us add reliability data
to our files for use in designing future products.
WARRANTY
Warranty registration of the unit to BBE Sound Inc. is not necessary. However, it is strongly recommended that a copy of
the bill of sale is retained for future reference.
IT IS THE SOLE RESPONSIBILITY OF THE END USER TO PROVIDE THE BILL OF SALE OR OTHER MEANS OF
PROOF OF PURCHASE TO VALIDATE THE WARRANTY IF WARRANTY SERVICE IS REQUIRED.
The BBE 381 Guitar Pre-amp is warranted against defects in material and workmanship for a period of one (1) year from
date of purchase from BBE Sound, Inc. or from an authorized dealer.
During this period, we will repair units free of charge providing that they are shipped prepaid to BBE Sound, Inc., 5500
Bolsa Ave, Suite 245, Huntington Beach, CA 92649. We will pay return UPS shipping charges within the USA. All charges
related to non-US shipping, including customs clearance, will be billed. The warranty will be honored for the longer of either
90 days from the date of any service or the remainder of the original 1 Year factory warranty.
This warranty will be considered null and void by BBE Sound, Inc. if any of the following is found:
1. The equipment has been physically damaged.
2. The equipment shows signs of abuse.
3. The equipment has been electrically damaged by improper connection or attempted repair by the
customer or a third party.
4. The equipment has been modified without authorization.
5. The bill of sale indicates that the purchase date of the equipment is not within the warranty period.
All non-warranty repairs are warranted for a period of 90 days from the date of service.
BBE Sound, Inc. is NOT LIABLE FOR CONSEQUENTIAL DAMAGES. Should the pre-amp fail to operate for any reason,
our sole obligation is to repair the unit as described above.
MAINTENANCE
Maintenance of the BBE 381 Guitar Pre-amp is limited to proper cleaning of the unit with a mild household cleaner such as
Formula 409^" or Windex^^ . The chassis and cover are steel finished with a durable polyurethane paint, while the front
panel is an anodized aluminum extrusion.
There are no user replaceable parts and the unit should not be opened for any reason unless you are a qualified
technician.
Calibration should be performed if parts are replaced or if a performance check-out indicates a problem with calibration.
Long term use has shown that over the life of the unit there is little or no drift of the components in the BBE 381 which
would cause a change in calibration. A conservative design philosophy has resulted in equipment which should give years
of trouble-free service.
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