Troubleshooting; Advanced Wi-Fi Router Guidance; Tips And Advice - Rinnai ES750 Operation Manual

If configuration continues to fail, please check:
•
Ensure your appliance is in standby mode.
•
Your appliance and smart phone is in Wi-Fi router coverage.
•
Your smartphone/tablet is connected to your home network.
•
Ensure the latest version of the App is installed on your phone or tablet.
•
Check your network has a good signal strength.
If you are still experiencing issues, please uninstall the App from your device and reinstall then repeat the above
steps.
ADVANCED WI - FI ROUTER GUIDANCE
In order to connect your appliance, make sure you choose 2.4G frequency range, bandwidth setting 802.11b/g
mode.
The range of wireless transmissions can reduce at high frequencies, because at those levels they do encounter
difficulties when trying to penetrate through solid objects, these objects can be structural, or general building
fabrics, such as metal framework, walls & floors.
For the best possible connection to your appliance, the location of your Wi-Fi router in relation to your appliance
is key:
If there are certain areas of your home where you find your signal drops, it may be due to a blockage.
Large objects can often obstruct or interfere with a wireless connection, so it's best to keep your router off the
ground and away from larger items.
Avoid putting your router behind the sofa, inside a cabinet or behind a door. Although it may look tidy, if you are
experiencing an issue this could be the cause a problem. You should also keep electronics such as microwaves,
lamps, speakers, TVs and monitors as far away from the router as possible.
If issues are encountered when trying to connect your appliance, our best advice would be to follow the below:
Check the location of the appliance in relation to the wireless router, are there any objects that may be causing a
blockage problem with the signal?
Check if you are experiencing the same connection problem across other devices, you can do this by checking
their Wi-Fi status. Typical devices to be checked would be your mobile phone, tablet, laptop, or even your TV.
Try adding a new device to your wireless network – this will verify that the wireless password & SSID are correct.
Are you using wireless extenders? If so, turn off all wireless extenders and add try adding a new device (a
mobile phone for example) in the same location as your wireless router. This confirms that your Wireless router is
accepting new devices without issue.
The last step would be to reset the wireless router.

TIPS AND ADVICE

If the appliance is installed out of the range of your wireless network, the Wi-Fi signal will not be detected by the
appliance. It may be too far away from your router. You may need to purchase a signal booster to extend the range
of your home network. You can purchase a Wi Fi booster from any computer store, online or an electrical retailer.
How do I know if my Wi-Fi signal is strong enough or if the appliance is out of range?
Simply stand in front of the appliance holding the device in close proximity to the control panel, you will find this on
the front of the appliance. By using an existing device, that is already connected to the wireless network, this could
be a phone or tablet, and then see if the Wi-Fi indicator shows that you have signal? If the signal strength is not full,
it may indicate connectivity issue. If they are greyed out or only 1 or 2 bars are showing, then the signal strength
of your home network will need boosting, in order for your Tuya App to control the appliance.
If the connection problems persist and you are unable to connect to the appliance, please contact your network
provider for advice on the best solution.
Rinnai

TROUBLESHOOTING

11 Electric Fire Heater Wi-Fi OM – Issue 1