Miele PWM 912 Operating And Installation Instructions
Commercial washing machine
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Summary of Contents for Miele PWM 912
- Page 1 Operating and Installation Instructions Commercial Washing Machine PWM 912 PWM 916 PWM 920 Always read the operating instructions before en-US, CA setting up, installing, and commissioning the machine. This prevents both personal injury and damage to the appliance. M.-Nr. 11 874 830...
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Page 2: Table Of Contents
Contents Caring for the environment .................... Disposing of your old machine..................IMPORTANT SAFETY INSTRUCTIONS ................Appropriate use ......................... Preventing misuse ......................Technical safety......................... 10 Correct use........................12 Chlorine and component damage..................14 Accessories ........................15 Disposing of your old machine ..................15 Description of the machine (with detergent compartment) ........ - Page 3 Contents Cleaning and care ......................40 Build-up of rust........................40 Cleaning the detergent drawer, detergent compartments, and siphons......41 Installation........................43 Installing the washing machine ..................43 Securing the machine......................43 General operating conditions .................... 43 Facilitating maintenance....................44 Installation on a base ......................44 Shipping struts ........................
- Page 4 Contents Operation/display ......................54 Language ........................54 Language menu ......................54 Set languages ....................... 54 Display brightness......................54 Clock display......................... 55 Date..........................55 Volume .......................... 55 Visibility parameters ...................... 55 Sort Options........................55 Machine off status......................55 Delay start ........................56 Memory .........................
- Page 5 Contents WiFi data protection......................65 Data protection and data security ..................65 Factory default settings for network configuration............65 Copyrights and licenses ....................65...
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Page 6: Caring For The Environment
Caring for the environment Disposal of the packaging material The packaging is designed to protect the washing machine against transport damage. The packaging materials used are selected from materials which are environmentally friendly for disposal and can therefore be recycled. Recycling the packaging material reduces the use of raw materials in the manufacturing process and also reduces the amount of waste in landfill sites. -
Page 7: Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS. Miele cannot be held liable for injury or damage caused by non- compliance with these instructions. Keep these operating instructions in a safe place and pass them on to any future user. -
Page 8: Appropriate Use
IMPORTANT SAFETY INSTRUCTIONS Appropriate use The washing machine is only suitable for washing fabrics with a care label stating that they are suitable for machine washing. Any other applications may be dangerous. The manufacturer cannot be held liable for damage resulting from incorrect or improper use or op- eration of the machine. -
Page 9: Preventing Misuse
IMPORTANT SAFETY INSTRUCTIONS Preventing misuse Never use solvent-based cleaning agents, e.g., those containing benzine, in this washing machine. This may result in damage to com- ponent parts and create toxic fumes. Risk of fire and explosion! When washing with high temperatures, remember that the porthole glass becomes hot. -
Page 10: Technical Safety
Unauthorized repairs could result in unforeseen dangers for the user, for which the manufacturer cannot accept liability. Repairs must only be carried out by a Miele authorized technician, otherwise any subsequent damage will not be covered by the warranty. ... - Page 11 It is rec- ommended to carry out testing in accordance with the regulatory framework described in DGUV 100-500/Chapter 2.6/Section 4. The test book required for the documentation is available from Miele Cus- tomer Service. ...
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Page 12: Correct Use
If, however, you do wish to descale your washing machine, only use proprietary non-corrosive descaling agents. Special descaling agent is available from your Miele dealer or from Miele Customer Service. Strictly observe the in- structions for the descaler. ... - Page 13 IMPORTANT SAFETY INSTRUCTIONS Do not store chemicals (liquid detergents, additives) on the ma- chine lid. They may cause discoloration or lacquer damage. Acciden- tally spilled chemicals should be removed from the surface immedi- ately with a wet cloth. A fan outlet is located on the rear of the washer.
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Page 14: Chlorine And Component Damage
IMPORTANT SAFETY INSTRUCTIONS Chlorine and component damage Frequent use of chlorine products increases the risk of damage to components. The use of substances containing chlorine, such as sodium hypochlorite and chlorine bleach in powder form, can result in dam- age to the protective layer of stainless steel and corrosion on compo- nents. -
Page 15: Accessories
This will prevent the risk of children accidentally locking themselves in while playing and endangering their lives. Miele cannot be held liable for damage caused by failure to comply with these IMPORTANT SAFETY INSTRUCTIONS. -
Page 16: Description Of The Machine (With Detergent Compartment)
Description of the machine (with detergent compartment) Models with detergent dispenser drawer (WEK) ⑥ ① ② ⑮ ⑦ ⑧ ⑨ ⑧ ⑩ ⑰ ⑪ ⑱ ⑫ ⑭ ③ ④ ⑬ ⑯ ⑤ Display Connections for external dispenser see “Control panel” pumps Emergency shut-off switch Vapor extraction/free outlet Type AB... -
Page 17: Models Without Detergent Dispenser Drawer (Wek)
Description of the machine (with detergent compartment) Models without detergent dispenser drawer (WEK) ① ② ⑭ ⑥ ⑦ ⑧ ⑦ ⑨ ⑯ ⑩ ⑰ ⑪ ⑬ ③ ④ ⑫ ⑮ ⑤ Display Vapor extraction/free outlet Type AB see “Control panel” Drainage Emergency shut-off switch Cold-water connection for liquid dis- see “Control panel”... -
Page 18: Operation
Operation Control panel Language sensor but- Optical interface ton For Customer Service. For selecting the current user button language. For switching the washing ma- The supervisor language is dis- chine on and off. To save en- played again at the end of the ergy, the washing machine will program. -
Page 19: Sensor Controls And Touch Display
Operation Sensor controls and touch display The sensor controls , , and Start/Stop and the elements in the display respond to finger tip contact. Every tap of a sensor control is confirmed with an audible keypad tone. You can adjust the volume of the keypad tone or switch it off (see “Supervisor level”). - Page 20 Operation The orange scroll bar under the pictures shows that there are addi- tional options to choose from. Touch a program name to select the wash program. The display will change to the standard menu for that program. Options menu (multiple selection) ...
- Page 21 Operation Time 12:00 Once a valid number has been entered, the OK symbol will be high- lighted green. Pull-down menu The following example describes the display for an ongoing wash program. The “Program start – program end” section describes how to get to this level.
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Page 22: Operating A Laundromat Machine
Operation Operating a laundromat machine The entry menu will vary depending on the programming status (see “Supervisor level – Controls”). Shortcuts are the easiest way to operate the machine. Operating staff are unable to change pre-set programs. Laundromat, basic 11:02 ... -
Page 23: Preparing For Use
Preparing for use Emptying pockets Empty all pockets. Damage due to foreign objects. Nails, coins, paper clips, and so on can cause damage to garments and components in the machine. Check the laundry before washing and remove any such foreign objects. -
Page 24: Loading The Washing Machine
Preparing for use Loading the washing machine Switch on the washing machine with the button. Pull the door handle to open the drum door. Unfold the laundry and load loosely in the drum. Mixing both large and small items gives better wash results and also helps distribute the load evenly during spinning. -
Page 25: Selecting A Program
Selecting a program Switching on the washing machine Press the button. Selecting a program 11:02 Programs Favorites Supervisor Help There are different ways to select a program. You can select a program from the Programs menu. -
Page 26: Selecting Program Settings
Selecting program settings Selecting a load To enable load-specific dispensing, you can specify the load for some programs. Weight Touch the sensor button. Enter a valid value for the load quantity. Overview The display will change to the menu. -
Page 27: Washing With Detergent Drawer
Washing with detergent drawer Adding detergent using the detergent dispenser drawer For standard wash programs, add powder detergent for the main wash to the compartment and if desired, add detergent for a pre-wash to the compartment. Add fabric softener to the front of the compartment. -
Page 28: Bleaching Agent
Washing with detergent drawer Bleaching agent Only use bleach on fabrics with the Δ symbol on the care label. Liquid bleaching agents must only be dispensed through the desig- nated dispenser drawer compartment. Only then it is ensured that the agent is added in to the second rinse cycle automatically. Liquid bleaching agents should only be used on colored textiles which have a wash care label stating that they are suitable for bleaching. -
Page 29: Detergent Dispensing
Washing with detergent drawer Detergent dispensing Detergent dis- Avoid dispensing more than the required amount as this can cause pensing excessive foaming. - Only use low-foaming detergents. - Follow the detergent manufacturer’s recommendations. The amount to dispense will depend on: - the amount of laundry - the water hardness - how dirty the laundry is... -
Page 30: Program Start - Program End
Program start – program end Starting a program The program can be started as soon as the Start/Stop sensor control is flashing on and off. Touch the Start/Stop sensor control. The door will lock ( symbol) and the wash program will start. ... - Page 31 Program start – program end Items left in the drum could discolor other items in the next wash or become discolored themselves. Remove all items from the drum. Check the folds in the door seal for any foreign objects. Tip: Leave the door slightly open to allow the drum to dry.
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Page 32: Timer
Timer The timer can be used to select a program start date, program start time, or program end time. This mode is also referred to as delay start. Setting the timer Touch the Timer sensor button. Finish at Start in Start at Select the ... -
Page 33: Frequently Asked Questions
Frequently asked questions Power failure during the wash cycle Switch off the machine. Switch the machine off with the on-site power switch. Close the on-site shut-off valves for water or steam. To remove the laundry, first open the drain valve manually and then manually unlock the door. - Page 34 Frequently asked questions Turn the release element with a T 40 Torx wrench two whole revolu- tions counter-clockwise (left). Tip: Pushing on the door at the same time makes it easier to turn the emergency-release element. The release element is opposite the door hinge at the same height as the door handle (see diagram).
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Page 35: Customer Service
Symbol icon Please also tell Customer Service the fault message that appears on the machine display. Use only original Miele spare parts. Customer Service will also re- quire the model, serial number (SN), and material number (mat. no.) when ordering. -
Page 36: Frequently Asked Questions
You can save time and money in many cases, as you do not need to contact Miele Customer Service. The following tables are designed to help you to find the cause of a malfunction or an error and to resolve it. -
Page 37: Insufficient Wash Results
Frequently asked questions Insufficient wash results Problem Possible cause and solution Liquid detergent is not Liquid detergents usually contain no bleaching agents. achieving the required re- They do not remove fruit, coffee, or tea stains. sults. Use powder detergent containing a bleaching agent. ... -
Page 38: General Problems With The Washing Machine
Frequently asked questions General problems with the washing machine Problem Possible cause and solution The washing machine The machine feet are not level and not secured. shakes during the spin cy- Adjust the machine and secure the feet. cle. Large amounts of deter- The water flow pressure is too low. -
Page 39: Possible Reasons For Increased Levels Of Foaming
Frequently asked questions Possible reasons for increased levels of foaming Problem Possible cause and solution Excessive foaming during You are using an unsuitable detergent. the wash cycle. Only use detergent suitable for use in commercial wash- ing machines. Domestic laundry detergent is not suit- able. -
Page 40: Cleaning And Care
Cleaning and care Carry out cleaning and maintenance of the washing machine after use if possible. Do not use a pressure washer or water jet to clean the washing machine. Clean the machine casing, control panel, and plastic parts with a ... -
Page 41: Cleaning The Detergent Drawer, Detergent Compartments, And Siphons
Cleaning and care Cleaning the detergent drawer, detergent compart- ments, and siphons Clean the detergent drawer and the detergent compartments thor- oughly with hot water as required to remove detergent residues and incrustations. If the machine is not going to be used for a long time, leave the flap ... - Page 42 Cleaning and care Cleaning the drip Open the flap on the detergent drawer to an angle of 45° and lift out channel and the flap of the detergent drawer on the right side. siphon If the drip channel and associated drain connection are blocked, clean them.
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Page 43: Installation
Installation Installing the washing machine The washing machine must be installed by Miele Customer Service or by an authorized dealer. Please observe the instructions in the installation plan. This washing machine is only intended for items of laundry that have not been proofed with dangerous or inflammable substances. -
Page 44: Facilitating Maintenance
Installation Facilitating maintenance To facilitate future maintenance and servicing by Customer Service, the minimum clearances and distance to the wall must be provided to enable access. Observe the recommended distances from the wall for easier ser- vice access. Minimum safety distance to the wall approx.15 3/4" (400 mm) to allow for maintenance. -
Page 45: Shipping Struts
Installation Shipping struts Removing the shipping struts The 2 shipping struts in the front are secured with 3 hexagonal screws each. The shipping strut in the back is secured with 4 hexago- nal screws. The shipping struts must only be removed at the installa- tion site before the washing machine is commissioned. -
Page 46: Water Connection
1015 psi (7000 kPa) overpressure and for water temperatures of a minimum of 194 °F / 90 °C. This also applies for associated connection fittings. Miele original re- placement parts fulfil these requirements. The temperature of the hot water inlet must not exceed 158°F (70°C) on machines with electric heating (EL). -
Page 47: Dispensing-Agent Connection To The Liquid-Dispensing Mixer Compartment
Installation Dispensing-agent connection to the liquid-dispensing mixer compartment Connections 1 and 2 are provided for viscous agents. These con- nectors are closed and must be drilled open using an 8 mm bit. Connections 1 and 2 can also be used for high-pressure dispens- ing systems with water injection. The dispensing systems must be equipped with a separate drink- ing-water safety feature in accordance with EN 61770 and EN 1717. -
Page 48: Steam Connection
Steam connection For steam-heated machine variants, the steam connection must only be carried out by an authorized installation technician. The steam valve and the condensate separator are available from Miele Cus- tomer Service. Drainage Drain valve DV on machine side DN 70, on-site socket DN 70. Flow rate temporary 200 l/min. -
Page 49: Extra Options
Extra options You can add extra options to the wash programs. Not all extra options can be selected with every program. If an extra option is not listed, it is not permitted for use with the wash program in question. Selecting Extras Extras Touch the... -
Page 50: Special Features In The Program Sequence
Special features in the program sequence Spinning Final spin speed When a program is selected, the maximum spin speed for this wash program is shown in the display. You can reduce the final spin speed. However, you cannot select a final spin speed higher than that shown in the chart. -
Page 51: Changing The Program Sequence
Changing the program sequence Changing a program Altering the wash You will need to cancel the current program before you can select a program new one. Canceling a program You can cancel a wash program at any time after it has started. Touch the Start/Stop sensor control. -
Page 52: Adding Or Removing Laundry
Changing the program sequence Adding or removing laundry You can add or remove items during the first few minutes after the program has started. Status 11:02 0:49 Time left Intensive wash Cottons Plus Add laundry Add laundry Touch the sensor button. -
Page 53: Supervisor Level
You can alter the supervisor level access code to protect the wash- ing machine from unauthorized access. Please inform Miele Customer Service if you have forgotten your new code. Customer Service will have to reset the code. Make a note of your new code and store it in a safe place. -
Page 54: Operation/Display
Supervisor level Operation/display Language The display can be set to appear in one of several different lan- guages. To select the permanent supervisor language you want, go to the Languages submenu. When a program is running, you can change the user language using the sensor button. -
Page 55: Clock Display
Supervisor level Clock display After selecting the clock format, you can set the time of day. Clock format - 24 h clock - 12 h clock - No clock - The time can be set. Date The date can be set after selecting the date format. Date format - DD.MM.YYYY - YYYY.MM.DD... -
Page 56: Delay Start
Supervisor level Delay start The delay start (timer) display can be switched on or off. Factory default: On Memory The washing machine will save the settings (temperature, spin speed, and some of the options) which have been selected for a wash program after the program has started. -
Page 57: Program Selection
Supervisor level Program selection Controls You can select whether the washing machine is operated as a laun- dromat machine. Shortcuts are the easiest way to operate the ma- chine. Operating staff are unable to change pre-set programs. Tip: Start by configuring all necessary settings and changes to the washing machine before adjusting any of the options below. -
Page 58: Program Packages
Supervisor level Program pack- The selection of programs can be expanded by activating single ages programs from the target group program packages. The programs selected from the program packages (marked in or- ange) are displayed under program selection. Sort programs Programs can be moved within the program list and in the Favorites list. -
Page 59: Process Technology
Supervisor level Process technology Anti-crease The Anti-crease function helps prevent creasing after the end of the program. At the end of the program, the drum continues to turn for up to 30 minutes. The washing machine door can be opened at any time during the Anti-crease phase. -
Page 60: Water Intake
Supervisor level Water intake Pre-wash You can select the water type for the pre-wash. - Cold Only cold water is used for the pre-wash. - Hot Hot water is also added for the pre-wash. Hot water can only be added if the wash temperature is above 86°F (30°C). -
Page 61: Technical Data
Technical data PWM 912 machine data Electrical connection Connection voltage See data plate Frequency See data plate Power rating See data plate Current See data plate Fuse rating See data plate Heater rating See data plate Installation dimensions Casing width 31 5/16" (795 mm) Casing height 52 7/16"... -
Page 62: Pwm 916 Machine Data
Technical data PWM 916 machine data Electrical connection Connection voltage See data plate Frequency See data plate Power rating See data plate Current See data plate Fuse rating See data plate Heater rating See data plate Installation dimensions Casing width 36 1/4" (920 mm) Casing height 1447 Casing depth... -
Page 63: Pwm 920 Machine Data
Technical data PWM 920 machine data Electrical connection Connection voltage See data plate Frequency See data plate Power rating See data plate Current See data plate Fuse rating See data plate Heater rating See data plate Installation dimensions Casing width 36 1/4" (920 mm) Casing height 56 3/8"... - Page 64 Technical data ANY CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY THE PARTY RE- SPONSIBLE FOR COMPLIANCE COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT. THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES AND CONTAINS LICENSE- EXEMPT TRANSMITTER(S)/RECEIVER(S) THAT COMPLY WITH INNOVATION, SCIENCE AND ECONOMIC DEVELOPMENT CANADA’S LICENCE-EXEMPT RSS STANDARD(S).
- Page 65 Copyrights and licenses For the purpose of operating and controlling the communication mod- ule, Miele uses proprietary or third-party software that is not covered by open source licensing terms. This software/these software compo- nents are protected by copyright. The copyrights held by Miele and third parties must be respected.
- Page 68 Technical Service & Support Phone: 800-991-9380 Miele Professional proservice@mieleusa.com Technical Service Phone: 1-888-325-3957 serviceprofessional@miele.ca Manufacturer: Miele & Cie. KG Carl-Miele-Straße 29, 33332 Gütersloh, Germany Alteration rights reserved / Publication date: 2023-05-10 M.-Nr. 11 874 830 / 03...