Before You Contact Toshiba; Contacting Toshiba - Toshiba Thrive 32GB User Manual

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If Something Goes Wrong
If you need further assistance

Before you contact Toshiba

Since some problems may be related to the operating system or the
program you are using, it is important to investigate other sources
of assistance first.
Try the following before you contact Toshiba:
❖
Review the troubleshooting information.
❖
If the problem occurs while you are running a program, consult
the program's documentation for troubleshooting suggestions.
Contact the software company's technical support group for
their assistance.
❖
Consult the dealer from whom you purchased your device
and/or program. Your dealer is your best source for current
information.
For the detailed specifications for your device, visit
tabletsupport.toshiba.com.

Contacting Toshiba

If you still need help and suspect that the problem is
hardware-related, Toshiba offers a variety of resources to help
you.
Toshiba's Technical Support Web site
For technical support, or to stay current on the most recent software
and hardware options for your device, and for other product
information, be sure to regularly check the Toshiba Web site at
tabletsupport.toshiba.com
Toshiba voice contact
Before calling Toshiba, make sure you have:
❖
The serial number for your device
❖
The device and any optional devices related to the problem
❖
Name and version of the app involved in the problem along
with its installation media
❖
Information about what you were doing when the problem
occurred
❖
Exact error messages and when they occurred
.