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Maintenance and Service Guide
Engage 15t model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.

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Table of Contents
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Summary of Contents for HP Engage 15t

  • Page 1 Maintenance and Service Guide Engage 15t model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
  • Page 2 AMD is a trademark of Advanced Micro maintenance or service, be sure to read Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under “Important Safety Information”. license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S.
  • Page 3: Table Of Contents

    Table of Contents 1 Getting started ....................................... 2 Important safety information ................................2 Important service information and precautions ..........................2 RoHS (2002/95/EC) requirements ..............................3 General descriptions ....................................3 Firmware updates ....................................3 Before returning the repaired product to the customer ........................3 2 Monitor features ......................................
  • Page 4: Getting Started

    Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment.
  • Page 5: Rohs (2002/95/Ec) Requirements

    Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock.
  • Page 6: Monitor Features

    (sold separately) Removable stand for flexible monitor-head-mounting solutions ● HP Quick Release 2 device to quickly attach the monitor head to the stand with a simple click, and then remove it with ● the convenient sliding tab release VESA® mounting bracket for attaching the monitor head to a wall-mount device or swing arm ●...
  • Page 7: Front Components

    Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Component Function Power button Turns the monitor on or off. NOTE:When the monitor is turned on, the light on the power button turns on.
  • Page 8: Rear Components

    Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-2: Rear components and their descriptions Component Function USB connector (downstream) Connect USB devices to the monitor. USB connector (downstream) Connect USB devices to the monitor. USB Type-B connector Connects a USB Type-B cable.
  • Page 9: Locating The Serial Number And Product Number

    The SPEC label (1) and Barcode label (2) are located on the rear of the monitor. The serial number and product number are located on a Safety label. You may need these numbers when contacting HP about the monitor model.
  • Page 10: Illustrated Parts Catalog

    Illustrated parts catalog To identify the monitor major components, use this illustration and table. Item Description DECO_BEZEL PANEL MIDDLE_FRAME MAIN BOARD MAINFRAME BKT_VESA REAR_COVER COVER_VESA SCREW D3 6 SCREW M3 3...
  • Page 11: How To Order Parts

    Internal and External Power Supplies are available for purchase from the following EU distributor: EET https://www.eetgroup.com/en-eu/ NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your product, go to https://partsurfer.hp.com/Search.aspx, select your country or region, and then follow the on-screen instructions.
  • Page 12: Removal And Replacement Procedures

    Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”...
  • Page 13: Rear Cover

    Rear Cover Before removing the Rear Cover, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 10. Remove the Rear Cover: 1) Use disassembly tool to open all the latches along the edge of the rear cover. 2) Disassemble the Rear Cover, take off the tapes.
  • Page 14 4) Disconnect the pin and remove the headphone jack board. 5) Disconnect the pin and remove the key board.
  • Page 15 6) Disconnect the pin and remove the mainframe. 7) Unscrew the screws to remove the main board.
  • Page 16: Power Board

    Power board The power board is adapter. Connector repair This procedure includes USB 3.0A, USB 3.0 B, DisplayPort and DC POWER JACK connectors. The connectors are on the main board (board part number CBPR2EBH5Q1). The connectors identifiers are as follows: Connector Location USB 3.0 A...
  • Page 17 • If connector need to replace, please insert new parts carefully because the near pin may cause short circuit by inappropriate operate. • DO NOT allow any liquid on the board. Water and moisture may cause short-circuit to the electronic components and lead to malfunctions.
  • Page 18: Usb 3.0 A Connector Cn703/Cn705

    USB 3.0 A connector CN703/CN705 Repair the USB 3.0 A connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the CN703/CN705 connector from the circuit board. 3) Place the new component on the circuit board. Be sure that it matches the circuit board footprint. 4) Solder the new component.
  • Page 19: Usb 3.0 B Connector Cn704

    USB 3.0 B connector CN704 Repair the USB 3.0 B connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the CN704 connector from the circuit board. 3) Place the new component on the circuit board. Be sure that it matches the circuit board footprint. 4) Solder the new component.
  • Page 20: Dc Power Jack Connector Cn101

    3) Lift the CN501 connector from the circuit board. 4) Place the new component on the circuit board. Be sure that it matches the circuit board footprint. 5) Solder the new component. DC Power Jack connector CN101 Repair the DC POWER JACK connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin.
  • Page 21: Function Test

    Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Operating description Tool used Tool used Function test st item USB test Confirm whether image displays and sound plays Computer or DVD After repair, be sure to confirm that all functions are working.
  • Page 22: Index

    Index components preparation for disassembly, 10 front, 5 RC removal, 11 rear, 6 rear components, 6 connector repair, 14 removal features, 4 power board, 14 firmware updates, 3 RC, 11 front components, 5 removal and replacement procedures, 10 function test, 19 returning to customer, 3 how to order parts, 9 RoHS (2002/95/EC) requirements, 3...

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