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Solve common problems and get help
In Wacom Center you can check driver functions, view diagnostic data, enable driver logging to assist Wacom
Support with troubleshooting, and access the Wacom Support site.
Topics on this page
Check the driver
Run diagnostics for your device
Turn on driver logging
Access Wacom Support
Check the driver
Checking the driver checks the driver functions and conducts simple troubleshooting, allowing you to restart the
driver, reset your device to its default settings, or contact Wacom Support.
1.
Open Wacom Center
2. Click the Global settings
Troubleshooting options
3. Scroll down to
4. After the driver check is complete, you can restart the driver, reset the driver settings, contact
Support, or click
Done
Run diagnostics
Running diagnostics provides an overview of the status of your driver, device, touch (if applicable), and pen.
1.
Open Wacom Center
2. Select your device in the
3. In the
main content
area, click
4. Click the down-arrow next to
5. Refer to the topics under
on how to diagnose common problems using the Diagnostic data.
Turn on driver logging
Driver logging is turned off by default. Enabling driver logging can assist Wacom Support when diagnosing issues.
This creates anonymous driver log files. To turn on driver logging:
1.
Open Wacom Center
2. Click the Global settings
Troubleshooting
3. In the
4. You can optionally select
5. After you have the information Wacom Support requires for debugging, switch the
to "Off".
Access Wacom Support
icon in the
navigation
and click
.
Devices
sidebar.
Advanced
.
Diagnostics
in the Advanced settings sidebar.
Wacom Support
in this User Help's Table of Contents for more detailed information
icon.
section, switch the Driver logging button to "On".
Package log files
if you need the files compressed to send to Wacom.
bar.
Driver check
.
User's Manual
Wacom
Driver logging
button back
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