Troubleshooting Tables; General Problems; Intuos Pro - Wacom PTH-451 User Manual

TROUBLESHOOTING TABLES

If you encounter problems with your Intuos Pro tools or tablet, see the following tables. Your problem may
be described here, and you can try the solution offered.
For additional information, visit the Support page of the Wacom web site at http://wacom.com.

General problems

Pen problems
Touch problems
Wireless connection problems
Windows-specific problems
Mac-specific problems
GENERAL PROBLEMS
The computer does not have
an available USB port.
A tablet status LED does not
illuminate.
The computer does not go to
sleep.
The screen cursor is very
erratic or "jumps" around
when using the tablet.
The tablet is set to
E K R (or
XPRESS EYS IGHT
E K L ), but at the
XPRESS EYS EFT
log on screen the tablet seems
to work upside down.
Contents Index
Contents Index
Check if there is an available USB port on a USB hub. If not available
you will need to add a USB hub or USB card.
Verify that the tablet USB cable is properly connected to the tablet and
to an active USB port.
If connecting to a USB hub device, make sure the hub is connected to
an active USB port and that the hub is active.
Try also connecting to another USB port or using another USB cable.
If using Intuos Pro in wireless mode, see also
problems.
When you are not using your Intuos Pro tool(s), remove them from the
tablet surface or the tablet will continue to send data, keeping the
computer awake.
Note: Because some metallic or other conducting objects can also
cause the tablet to send data, it is best to keep the tablet
surface clear of all objects when not in use.
On rare occasions the tablet may receive interfering radio frequencies
from a computer monitor or nearby AM radio station. If you notice
interference from a monitor, try moving the tablet at least six (6) inches
away from the monitor, or change the monitor refresh rate or monitor
resolution.
Reinstall the tablet driver software and change the default orientation of
the tablet. See
Contents Index
Installing the driver.
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71
Wireless connection
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