Troubleshooting - Grandstream Networks GXP1625 User Manual

Troubleshooting

Please check the troubleshooting procedure before requesting a repair. If the
problem doesn't get resolved, please contact us.
Problem
General Failure
Problem
No Ringer Sound
Call is interrupted by noise
Initialization Method
Note that previous configurations will be clearedout after the initialization process.
You need to set all the required information again to start your service.
Press the [MENU] [●] button and select [Config]. Then, select
confirm by selecting [OK]
Copyright © cloudippbx.com
Solution
Plug and Unplug from the power source. (Do this for
few times).
Wait for at least one minute before plugging the
device.
If the problem is not resolved after doing this, please
contact our customer support service.
Please provide your number and broadband products.
Cause
Ethernet Cable is
disconnected.
AC Adapter is disconnected.
Did you change the volume
settings?
Did you change the settings on
the display?
Are there any abnormalities in
the network environment?
Solution
Check the connection of the
Ethernet cable.
Check the connection of the
AC Adapter.
Adjust the volume on the
volume button.
Revert the changed settings.
Disconnect the Ethernet cable.
(Please reboot).
Check your network
environment.
[Factory Reset] and
15