Grandstream Networks GS-GXP1610 User Manual
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Grandstream Networks GS-GXP1610 User Manual

Small business ip phone
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Grandstream Networks, Inc.
GXP1610/GXP1615
GXP1620/GXP1625
GXP1628/GXP1630
Small Business IP Phone
User Guide

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Summary of Contents for Grandstream Networks GS-GXP1610

  • Page 1 Grandstream Networks, Inc. GXP1610/GXP1615 GXP1620/GXP1625 GXP1628/GXP1630 Small Business IP Phone User Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe, and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 GNU GPL INFORMATION GXP1610/GXP1615/GXP1620/GXP1625/GXP1628/GXP1630 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 4: Document Purpose

    DOCUMENT PURPOSE This document describes how to configure GXP1610/GXP1615/GXP1620/GXP1625/GXP1628/GXP1630 features via phone’s LCD menu and Web GUI menu. The intended audiences of this document are phone administrators. To learn the basic functions of GXP1610/GXP1615/GXP1620/GXP1625/GXP1628/GXP1630, please visit http://www.grandstream.com/support to download the latest “GXP16XX series User Guide”. P a g e GXP16XX User Guide Version 1.0.7.18...

  • Page 5: Table Of Contents

    Table of Content DOCUMENT PURPOSE ....................3 CHANGE LOG ........................ 8 Firmware Version 1.0.7.18 ........................8 Firmware Version 1.0.7.13 ........................8 Firmware Version 1.0.7.6 ........................8 Firmware Version 1.0.7.3 ........................8 Firmware Version 1.0.5.3 ........................8 Firmware Version 1.0.4.152 ........................8 Firmware Version 1.0.4.140 ........................
  • Page 6 Firmware Version 1.0.2.24 ........................11 Firmware Version 1.0.2.22 ........................11 Firmware Version 1.0.2.6 ........................11 Firmware Version 1.0.2.4 ........................11 Firmware Version 1.0.1.14 ........................11 Firmware Version 1.0.1.10 ........................11 GUI INTERFACE EXAMPLES ..................12 WELCOME ........................13 PRODUCT OVERVIEW ....................15 Feature Highlights (GXP1610/GXP1615/GXP1620/GXP1625/GXP1628) ..........
  • Page 7 Quick IP Call Mode ........................36 Answering Phone Calls ........................37 Receiving Calls ..........................37 Do Not Disturb ..........................37 During a Phone Call ..........................37 Call Recording ..........................37 Call Waiting/Call Hold ........................38 Mute .............................. 38 Group Listening with Speaker ...................... 38 Call Transfer ..........................
  • Page 8 Table of Tables Table 1: GXP1610/GXP1615 Technical Specifications ................16 Table 2: GXP1620/GXP1625 Technical Specifications ................17 Table 3: GXP1628 Technical Specifications ....................18 Table 4: GXP1630 Technical Specifications ....................20 Table 5: GXP16XX Equipment Packaging ....................22 Table 6: GXP16XX Connectors ........................23 Table 7: LCD Display Definitions .........................

  • Page 9: Change Log

    CHANGE LOG This section documents significant changes from previous versions of user manuals for GXP1610/GXP1615/GXP1620/GXP1625/GXP1628/GXP1630. Only major new features or major document updates are listed here. Firmware Version 1.0.7.18  No major changes. Firmware Version 1.0.7.13  No major changes. Firmware Version 1.0.7.6 ...

  • Page 10: Firmware Version 1.0.4.106

     Added support for Group Listening softkey. [Group Listening with Speaker]  Added support for RTCP-XR. [GXP1610/GXP1615/GXP1620/GXP1625/GXP1628/GXP1630 Technical Specifications]  Updated phonebook string in LCD and Web UI to “Contacts”. Firmware Version 1.0.4.106  No major changes. Firmware Version 1.0.4.100 ...

  • Page 11: Firmware Version 1.0.4.22

    Firmware Version 1.0.4.22  Added ability to perform a quick search and create new contact using Czech characters.  Added ability to perform a quick search and create new contact using Russian characters.  Added ability to lock settings on phone. ...

  • Page 12: Firmware Version 1.0.2.26

    Firmware Version 1.0.2.26  Added ability to filter characters from dial numbers. Firmware Version 1.0.2.24  Web logo and style changed. Firmware Version 1.0.2.22  Added DHCP Option 125 support. Firmware Version 1.0.2.6  Enabled/Disabled Broadsoft Call Park subscribe.  Separate Firmware/Config’s upgrade via, HTTP/HTTPS username, and HTTP/HTTPS password.

  • Page 13: Gui Interface Examples

    GUI INTERFACE EXAMPLES http://www.grandstream.com/sites/default/files/Resources/gxp16xx_web_gui.zip 1. Screenshot of Login Page. 2. Screenshots of Status Pages. 3. Screenshots of Accounts Pages. 4. Screenshots of Settings Pages. 5. Screenshots of Network Pages. 6. Screenshots of Maintenance Pages. 7. Screenshots of Contacts Pages. P a g e GXP16XX User Guide Version 1.0.7.18...

  • Page 14: Welcome

    WELCOME Thank you for purchasing Grandstream Small Business IP phone GXP1610/GXP1615/GXP1620/ GXP1625/GXP1628/GXP1630. GXP16xx series is a next generation small-to-medium business IP phone: the GXP1620/GXP1625 features 2 lines with 2 SIP accounts, superior HD wideband audio, 132 x 48 backlit graphical LCD; the GXP1610/GXP1615 supports 2 lines with 2 SIP accounts, 132 x 48 graphical LCD; GXP1630 supports 3 lines with 3 SIP accounts, 132x64 backlit graphical LCD.
  • Page 15 Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. FCC Caution: Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

  • Page 16: Product Overview

    PRODUCT OVERVIEW Feature Highlights (GXP1610/GXP1615/GXP1620/GXP1625/GXP1628)  132*48-pixel backlit graphical LCD display (GXP1610/GXP1615 do not support backlit).  2 dual-color line keys, 3 XML programmable context-sensitive soft keys, 8 BLF keys (GXP1628 only), 3-way conference, multi-language support.  HD wideband audio (GXP1620/GXP1625/GXP1628 only), superb full-duplex hands-free speakerphone with advanced acoustic echo cancellation and excellent double-talk performance.

  • Page 17: Gxp1610/Gxp1615/Gxp1620/Gxp1625/Gxp1628/Gxp1630 Technical Specifications

     Automated provisioning using TR-069 or encrypted XML configuration file, SRTP and TLS for advanced security protection, 802.1x for media access control.  Perfectly compatible with Grandstream UCM Features.  Innovative UI design (easy and useable multi-language support).  Use with Grandstream UCM6xxx series IP PBX appliance for Zero-Config provisioning, 1-touch call recording and more.

  • Page 18: Table 2: Gxp1620/Gxp1625 Technical Specifications

    English, German, Italian, French, Spanish, Portuguese, Russian, Croatian, Multi-language simplified and traditional Chinese, Korean, Japanese, and more Firmware upgrade via TFTP / HTTP / FTP/FTPS /HTTPS, mass provisioning Upgrade/Provisioning using TR-069 or AES encrypted XML configuration file Power & Green Energy Universal Power Supply Input 100-240VAC 50-60Hz;...

  • Page 19: Table 3: Gxp1628 Technical Specifications

    call history (up to 200 records), off-hook auto dial, auto answer, click-to-dial flexible dial plan, Hot Desking, personalized music ringtones, server redundancy & fail-over. Headset Jack RJ9 headset jack (allowing EHS with Plantronics headsets) HD Audio Yes, HD handset and speakerphone with support for wideband audio Base Stand Yes, 2 angle positions available, Wall Mountable Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS...
  • Page 20 Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports, integrated Network Interfaces Graphical Display 132 x 48 backlit graphical LCD display 2 line keys with dual-color LED and 2 SIP accounts. 3 XML programmable context sensitive soft keys. 5 (navigation, menu) keys. 8 BLF keys. 13 Feature Keys dedicated function keys for PAGE/INTERCOM, PHONEBOOK, MESSAGE, HOME, HOLD, RECORD, MUTE, HEADSET, TRANSFER, CONFERENCE,...

  • Page 21: Table 4: Gxp1630 Technical Specifications

    Dimension: 220.5mm (L) x 192.5mm (W) x 76.0mm (H) (with handset) Physical Unit weight: 0.8kg; Package weight: 1.2kg GXP1628 phone, handset with cord, base stand, universal power supply, Package Content network cable, Quick Installation Guide, brochure, GPL license, BLF label cards FCC : Part 15 (CFR 47) Class B CE : EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-1...
  • Page 22 Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator level access control, MD5 and MD5-sess based Security authentication, 256-bit AES encrypted configuration file, TLS, SRTP, HTTPS, 802.1x media access control English, German, Italian, French, Spanish, Portuguese, Russian, Croatian, Multi-language simplified and traditional Chinese, Korean, Japanese, and more Firmware upgrade via TFTP / HTTP / FTP/ FTPS / HTTPS, mass provisioning...

  • Page 23: Installation

    INSTALLATION Equipment Packaging Table 5: GXP16XX Equipment Packaging Main Case Handset Phone Cord 5V DC Power Adaptor Ethernet Cable Phone Stand Quick Installation Guide BLF Name Cards (GXP1628/GXP1630 only) Connecting Your Phone Figure 1: GXP16xx Back View (Use GXP162x as an example) P a g e GXP16XX User Guide Version 1.0.7.18...

  • Page 24: Stand Installation

    Table 6: GXP16XX Connectors Slots for Phone Stand Slots for the phone stand if placing the phone on a flat surface 10/100M Ethernet to connect PC on GXP1610/GXP1615/GXP1620/GXP1625, PC Port auto-sensing 10/100/1000M Ethernet to connect PC on GXP1628 and GXP1630 10/100M Ethernet to connect LAN on GXP1610/GXP1615/GXP1620/ GXP1625, auto-sensing 10/100/1000M Ethernet to connect LAN on GXP1628 LAN Port...

  • Page 25: Wall Mount Installation

    Wall Mount Installation Figure 3: GXP16xx Wall Mount installation 1. Insert all 4 hooks into the slots. 2. Firmly slide the wall mount upward to lock it in place. To set up the GXP1610/GXP1615/GXP1620/GXP1625/GXP1628/GXP1630, follow the steps below: 1. Attach the phone stand or wall mount to the back of the phone where there are slots. 2.

  • Page 26: Safety Compliances

    Safety Compliances The GXP1610/GXP1615/GXP1620/GXP1625/GXP1628/GXP1630 phone complies with FCC/CE and various safety standards. The GXP1610/GXP1620/GXP1625/GXP1628/GXP1630 power adapter is compliant with standard. universal power adapter provided with GXP1610/GXP1620/GXP1625/ GXP1628/GXP1630 package only. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adapters. Warranty If the GXP1610/GXP1615/GXP1620/GXP1625/GXP1628/GXP1630 phone was purchased from a reseller, please contact the company where the phone was purchased for replacement, repair, or refund.

  • Page 28: Getting To Know The Gxp16Xx Series

    GETTING TO KNOW THE GXP16XX SERIES Idle Screen GXP1610/GXP1615/GXP1620/GXP1625/GXP1628/GXP1630 screen displays differently depending on whether the phone is idle or in use (active). User can show/hide softkeys and customize the main screen softkey by assigning a multi-purpose function Figure 4: GXP16xx Idle Screen The following table describes the items displayed on the GXP1610/GXP1615/GXP1620/GXP1625/GXP1628/GXP1630 idle screen.
  • Page 29 Redial the last dialed number when there is existed dialed call log.  FwdAll Unconditionally forwards the phone line (account 1) to another phone.  Missed Shows up unanswered calls to this phone. The softkeys are context sensitive and will change depending on the call status of the phone.

  • Page 30: Table 8: Gxp16Xx Lcd Icons

     CallPark When the phone dials out, the CallPark softkey will display on screen. To park the call, press it to park the call on available parking lot. Special Softkeys  (Only for RecOn GXP1610/GXP1615/ During an active call, the RecOn softkey will display on screen. Press it to GXP1620/GXP1625/ trigger UCM call recording.

  • Page 31: Using The Keypad

    DND Status.  OFF - Do Not Disturb disabled  ON - Do Not Disturb enabled SRTP Status.  OFF - SRTP is not used  ON - SRTP is being used Using the Keypad Figure 5: GXP16xx Front View (GXP162x as example) Table 9: GXP16XX Front View Definitions Switch between line 1 and line 2.
  • Page 32 Home. Press to go to idle screen, when stay in submenu. Page/Intercom. If the intercom number has set, call this number directly. If the intercom number has not set, press this key will have no effect. Hold. Place active call on hold or resume the call on hold. Record.

  • Page 33: Characters Input

    Transfer. Transfer an active call to another number. Conference. Establish 3-way conference with other 2 parties. Send. Send. Enter the digits and then press Send to dial out. Redial. Redial when there is a previously dialed call. Speaker. Press to switch between speaker and handset mode in an active call. Message Waiting Indicator.

  • Page 34: Sip Accounts And Lines

    SIP Accounts and Lines GXP1630 supports up to 3 independent SIP accounts, GXP1610/GXP1615/GXP1620/GXP1625/GXP1628 can support up to 2 independent SIP accounts. Each account is capable of independent SIP servers, user and NAT settings. Each of the LINE button is "virtually" mapped to an individual SIP account. In off hook state, select an idle line and the dial tone will be heard.
  • Page 35  Predictive dialing: While dialing, the phone will predict, and list candidates of the target number based on the entered digits. If the target number exists in the contacts/call log, the phone will display a list of matched numbers and the user could select the number using the Up/Down key and dial out. ...

  • Page 36: Making Calls Using Ip Addresses

    Press Speaker button; or Press Headset button with headset plugged in; or Press an available LINE key to activate speaker. 2. You shall hear dial tone after off hook. 3. Press MENU button to switch the call screen from "Dialing" to "Paging". 4.

  • Page 37: Quick Ip Call Mode

    1. Press MENU button to bring up main menu. 2. Select "Direct IP Call" using the navigation arrow keys. 3. Press MENU to enter the Direct IP Call mode. 4. Input the 12-digit target IP address (Please see example below). 5.

  • Page 38: Answering Phone Calls

    Answering Phone Calls Receiving Calls  Single incoming call. Phone rings with selected ring tone. The corresponding LINE key will flash in red. Answer call by taking handset off hook, or using Speaker/Headset, or pressing the flashing LINE key.  Multiple incoming calls.

  • Page 39: Call Waiting/Call Hold

    Call Waiting/Call Hold  Hold. Place a call on hold by pressing the HOLD button. The active LINE key will blink in green.  Resume. Resume call by pressing the blinking LINE key.  Multiple calls. Automatically place active call on hold or switch between calls by pressing the LINE key. Call waiting tone (stutter tone) will be audible on new incoming call during the active call.

  • Page 40: Conferencing

    automatically placed on hold. 4. Dial the number and press SEND or # to make a second call. (Once the number is entered, a "Transfer" soft key will show. If "Transfer" soft key is pressed instead of SEND or #, a blind transfer will be performed).
  • Page 41  End Conference. Users could press the EndCall soft key or simply hang up the call to terminate the conference call. Easy Conference Mode GXP1610/GXP1615/GXP1620/GXP1625/GXP1628/GXP1630 supports Easy Conference Mode, which can be used combined with the traditional way to establish the conference. ...

  • Page 42: Voicemail

    even when # could be used as SEND in normal phone calls.  For 3-ways and 4-ways conference, the host hangs up the phone will end the conference. If users want to keep the rest 2 parties stay in conference after the host hangs up, go to Web GUIAccount Call SettingsTransfer on conference Hangup, check "Yes"...

  • Page 43: Call Features

    that call. To enable shared call appearance, the user would need to register the shared line account on the phone. In addition, they would need to navigate to "Settings""Programmable Keys" on the Web UI and set the line key mode as "Shared Line". If the user requires more shared call appearances, the user can configure multiple line buttons to be "shared line"...
  • Page 44 Call with Call Waiting Disable (per Call)  Dial *70 and then enter the number to dial out;  Dial out. Note: Once set, the first call need not to enter call waiting as being supposed to. Call with Call Waiting Enabled (per Call) ...

  • Page 45: Gds37Xx Opendoor Key Support

    GUIAccountCall Settings tab. GDS37xx OpenDoor Key Support The GXP16XX can be integrated with the GDS37XX IP Video Door System. The new integration allows users to interact with the GDS37XX while in call and send OpenDoor request via Softkey to open the door remotely.

  • Page 46: Figure 7: Configuring Gds Opendoor Mpk

    Figure 7: Configuring GDS OpenDoor MPK The GDS device must be properly configured as well by enabling “Remote PIN To Open Door” under GDS web UI  Door System Settings  Basic Settings. When the phone is in idle state, pressing the configured MPK or Line key will open the door via GDS. P a g e GXP16XX User Guide Version 1.0.7.18...

  • Page 47: Connecting To Devices

    CONNECTING TO DEVICES EHS Headset The GXP1610/GXP1615/GXP1620/GXP1625/GXP1628/GXP1630 supports normal RJ11 headset and Plantronics EHS headset. To use Plantronics EHS headset, go to the GXP1610 / GXP1615 / GXP1620 / GXP1625 / GXP1628 / GXP1630 web GUISettingsAudio Control Headset Type. Select "Plantronics EHS"...

  • Page 48: Restore Factory Default Settings

    RESTORE FACTORY DEFAULT SETTINGS Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider. Please follow the instructions below to reset the phone: Restore to Factory Default via LCD Menu 1.

  • Page 49: Experiencing The Gxp16Xx Series

    EXPERIENCING THE GXP16XX SERIES Please visit our Website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum answers to your general questions.
  • Page 50 FCC Notices: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Notes FCC: Ce dispositif est conforme à...

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