Mitel MiVoice 6930w User Manual page 137

A
DDITIONAL FEATURES
Group Presence
Handoff
Key System
Make Busy
Group Presence allows
members of call groups
(Hunt, ACD, Ring,
Personal Ring, and
Multi-device User) to
make themselves
absent or present in a
group. Only members
who are present in a
group are offered calls
to that group.
The Handoff feature for
Personal Ring Groups
(PRGs) allows calls to
be "Pushed" or "Pulled"
between group
member devices. A
Push passes the call to
the group, where it can
be answered by any
other present group
device. A Pull takes an
in-progress call away
from another member.
Key System Groups let
multiple telephones
share the same
extension number.
Incoming calls ring all
of the idle stations, and
the stations stop
ringing when one
member answers the
call. Only one member
of a Key System Group
can use the line at one
time.
The Make Busy feature
ensures an ACD
extension does not
receive ACD calls
when the agent is
unavailable. The ACD
extension remains in
the Make Busy state
until an agent
deactivates it.
Line States
Toggle ON/OFF
Toggle ON/OFF
Non-Toggle
Toggle ON/OFF
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