Channel And Broadcast Issues - Samsung QNSSQ60R User Manual

The problem
The sound is interrupted.
Whenever a function is used
on the TV or the channel is
changed, the TV voices the
activity.
The TV explains in voice-over
the video scenes displayed
on the screen.
The TV audio is not being
played through the AV
receiver.

Channel and Broadcast Issues

When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.
The problem
"Weak or No Signal"
displayed in TV mode/
cannot find channel.
The TV is not receiving all
channels.
There are no captions with
digital channels.
Broadcasting is deactivated.
The sound may frequently be interrupted when a Bluetooth speaker is used. Make sure
that the Bluetooth speaker and the wireless access point are on a straight line, and the
Bluetooth speaker is placed as close as possible to the TV.
To minimize interruptions, we recommend a wireless access point that uses a 5 GHz
frequency.
If the problem persists, we recommend that you use a wired connection.
Turn off the Voice Guide
• Settings
Make sure that the AV receiver is connected to the TV's HDMI (ARC) port with an HDMI
cable.
Confirm that the AV receiver is HDMI (ARC) compatible.
If the AV receiver is not HDMI (ARC) compatible, connect the TV and the AV receiver with an
optical cable.
Make sure that the external device is connected securely and turned on. Move to
switch to other input sources.
• Source Sources
Confirm that the coaxial cable is securely connected to the TV.
Run Reset or Auto Program.
• Settings
• Settings
Go to Caption Settings and turn on the
• Settings General
Some channels may not have caption data.
Broadcasting is only available when
Broadcasting cannot be accessed while you watch TV using a cable box or satellite box.
Broadcasting cannot be accessed while a recording is in progress or the Timeshift function is
running.
Try this!
function in Voice Guide Settings.
General Accessibility
Try this!
General Reset
Broadcasting Auto Program
Caption function, and then change the
Accessibility
Source is set to TV.
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Voice Guide Settings Voice Guide
Caption
Caption Settings
Sources to
Mode.