Troubleshooting; Picture Issues; Testing The Picture - Samsung QNSSQ60R User Manual

Troubleshooting

If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not
addressed in the Troubleshooting section, contact the Samsung Call Center.

Picture Issues

When the TV has trouble with the picture, these steps may help resolve the problem.

Testing the picture

Settings
Before you review the list of problems and solutions below, use
caused by the TV. Start Picture Test
The problem
Flickering and Dimming
Component Connections/
Screen Color
Support Self Diagnosis
displays a high definition picture you can examine for flaws or faults.
If your TV is flickering or dimming sporadically, you may need to disable some of the energy
efficiency features.
Disable Ambient Light
• Settings
• Settings
• Settings
If the color on your TV screen is not correct or the black and white colors are off, run
Picture Test.
• Settings
If the test results indicate that the problem is not caused by the TV, do the following:
When using the One Connect, confirm that its video input connectors are connected to the
correct external device video output connectors.
When using the component cable, confirm that the green (Y), blue (Pb), and red (Pr) jacks are
plugged into their proper connectors.
For more information about how to connect an external device, run
• Source
Start Picture Test
Start Picture Test
Try this!
Detection, Power Saving Mode, or
General Eco Solution
General Eco Solution
General Eco Solution
Support Self Diagnosis
Connection Guide
- 114 -
Try Now
to determine if the problem is
Motion Lighting.
Ambient Light Detection
Power Saving Mode
Motion Lighting
Start Picture Test
Connection
Start
Guide.