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• Electric strike plate or
lock does not work
Notes:
To check that the product is not faulty, it is recommended that you make a connection over a
short distance (3m of wire). If symptoms are identical, there is a product fault. Otherwise check the
installation and wire used.
10. TECHNICAL SUPPORT - WARRANTY
This product is guaranteed for parts and labour in our workshops.
The warranty does not cover: consumables (batteries, etc.) and damage caused by misuse, improper
use, improper installation, external intervention, damage due to physical or electrical shocks,
dropping or atmospheric phenomena.
• Do not open the device, as this will void the warranty.
• If returning the product for after-sales service, protect the screen to prevent scratches.
• Clean with a soft cloth only, no solvents. The warranty is void if parts have been dismantled.
Before cleaning, disconnect the equipment or switch it off at the mains.
Warning:
Do not use any carboxylic acid, alcohol, or similar chemicals on the product. In
addition to damaging your device, the fumes are also hazardous to your health and are explosive.
Do not use any tool that can conduct voltage (wire brush, sharp tool, etc.) for cleaning.
The receipt or invoice is proof of purchase date.
Contacts and opening hours of our technical support centres are available if necessary on the
website
www.philips.com.
• The electric strike plate or lock that
you install must be equipped with a
mechanical memory. The strike plate
current cannot exceed 1.1A
• Directly connect the strike plate or lock
wires to terminals 3 and 4 on the back of
the panel (no polarity to comply with)
• The opening function can only be used
if the respective intercom panel video is
displayed
Philips - Lite - V1
13
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