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Troubleshooting
Q1:
I typed http://192.168.0.1 in my Internet Browser's Address Bar, but an error message says
"The page cannot be displayed." How can I get into the TWG-BRF114's web configuration page?
A1:
First, check your hardware settings again by following the instructions in Section 2.
Second, make sure the LINK/ACT light for the LAN port is lit. Third, make sure your TCP/IP
settings are set to Obtain an IP address automatically (see the steps below).
1. Go into the Control Panel and double-click the
Network Connections icon, right-click the
Local Area Connection icon and then click
Properties.
2. Click Internet Protocol (TCP/IP) and then click
Properties. Then click on Obtain an IP
address automatically.
Fourth, press on the factory reset button for 15 seconds.
Q2:
I am not sure what type of Internet Account Type I have for my Cable/DSL connection.
How do I find out?
A2:
Contact your Internet Service Provider's (ISP) support service for the correct information.
Q3:
I went through the Setup Wizard, but I can not get onto the Internet. What should I do?
A3:
First, verify that you can get onto the Internet with a direct connection into your modem.
Second, contact your ISP and verify all the information that you have in regards to your
Internet connection settings is correct. Third, power cycle your modem and router. Unplug
the power to the modem and router. Wait 30 seconds, and then reconnect the power to the
modem. Wait for the modem to fully boot up, and then reconnect the power to the router.
Q4:
When I connect a computer to the router's LAN port, I am not getting Gigabit speeds.
What should I do?
A4:
Check the LED on the Switch. Make sure the LED for 1000 is lit on for the LAN port. If
it is not on, the computer is running at 10 or 100mbps speed. Make sure that you have a
Gigabit Ethernet adapter installed. Also make sure to use a Cat-5e or Cat 6 Ethernet cable.
Some CAT-5 cables are not rated to run in Gigabit.
If you still encounter problems or have any questions regarding the TWG-BRF114, please
contact TRENDnet's Technical Support Department.
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