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1-WARNINGS AND WARRANTY CONDITIONS
The replacement of the entire system or the repair of one of its components does not extend the guarantee period, and the original expiry
date remains unchanged.
The guarantee covers the replacement or free repair of parts recognised as being faulty at source due to manufacturing defects.
To benefit from the guarantee, in the event of a fault, the customer must have the guarantee certificate and present it with the proof of
purchase document to the Technical Assistance Office.
EXCLUSIONS
The guarantee does not cover malfunctions and/or damage to the appliance that arise due to the following causes:
•
Damage caused during transportation or relocation
•
all parts that develop faults due to negligence or improper use, incorrect maintenance, installation that does not comply with the
manufacturer's instructions (always refer to the installation and use manual provided with the appliance)
•
incorrect dimensioning with regards to the use or faults in the installation or failure to adopt the necessary devices to guarantee
proper execution
•
improper overheating of the equipment, use of fuels not conforming to the types and quantities indicated in the instructions provided
•
further damage caused by incorrect user interventions in an attempt to fix the initial fault
•
worsening of the damage due to the continued use of the equipment by the user, once the defect has been noticed
•
in the presence of a boiler, any corrosions, incrustations or breaks caused by water flow, condensation, hardness or acidity of the
water, improperly performed descaling treatments, lack of water, mud or limescale deposits
•
inefficiency of chimneys, flues or parts of the plant affecting the equipment
•
damage caused by tampering with the appliance, atmospheric agents, natural disasters, vandalism, electrical discharges, fires, faults
in the electric and/or hydraulic system.
•
Failure to have the stove cleaned on an annual basis by an authorised technician or qualified personnel will result in the loss of the
warranty.
Also excluded from this guarantee are:
•
parts subject to normal wear such as gaskets, glass, claddings and cast iron grids, painted, chrome-plated or gilded parts, handles
and electric cables, bulbs, indicator lights, knobs, all parts which can be removed from the hearth.
•
Variations in colour of the painted or ceramic/serpentine parts and craquelure ceramics as they are natural characteristics of the
material and product use.
•
masonry work
•
plant parts (if present) not supplied by the manufacturer
Any technical interventions on the product to eliminate the above-said defects and consequent damages must be agreed upon with
the Technical Assistance Centre, who reserves the right to accept the relative appointment or not. However, said interventions will not
be carried out under warranty but as technical assistance to be granted at part of any eventual and specific agreed conditions and in
accordance with the fee in force for the work to be carried out.
The user will also be charged for any costs incurred to remedy the incorrect technical interventions, tampering or damage to the appliance,
not attributable to original faults.
Save for the legal or regulatory limits, the guarantee does not cover the containment of atmospheric and acoustic pollution.
The company declines all liability for any damage which may be caused, directly or indirectly, to persons, animals or objects as
a consequence of non compliance with any prescription specified in the manual, especially warnings regarding installation,
use and maintenance of the appliance.
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