Online Owner Center - Chevrolet Suburban 2007 Owner's Manual

STEP THREE — Canadian Owners: In the event
that you do not feel your concerns have been
addressed after following the procedure outlined in
Steps 1 and 2, General Motors of Canada
Limited wants you to be aware of its participation
in a no-charge Mediation/Arbitration Program.
General Motors of Canada Limited has committed
to binding arbitration of owner disputes involving
factory-related vehicle service claims. The program
provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program
is designed so that the entire dispute settlement
process, from the time you file your complaint
to the final decision, should be completed
in approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and free
of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
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Alternatively, you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to the Mediation/Arbitration Program,
c/o Customer Communication Centre, General
Motors of Canada Limited, Mail Code:
CA1-163-005, 1908 Colonel Sam Drive, Oshawa,
Ontario, L1H 8P7. Your inquiry should be
accompanied by your Vehicle Identification
Number (VIN).

Online Owner Center

The Owner Center is a resource for your GM
ownership needs. Specific vehicle information can
be found in one place.
The Online Owner Center allows you to:
•
Get e-mail service reminders.
•
Access information about your specific
vehicle, including tips and videos and
an electronic version of this owner manual
(United States only).