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Troubleshooting
The suction cup will not stay on my
windshield
1
Clean the suction cup and windshield with rubbing alcohol.
2
Dry with a clean, dry cloth.
3
Mount the suction cup
(Mounting and Powering the Garmin
DriveSmart Device in Your Vehicle, page
My device is not acquiring satellite signals
• Verify the GPS simulator is turned off
page
18).
• Take your device out of parking garages and away from tall
buildings and trees.
• Remain stationary for several minutes.
The device does not charge in my vehicle
• Check the fuse in the vehicle power cable
Fuse in the Vehicle Power Cable, page
• Verify the vehicle is turned on and is supplying power to the
power outlet.
• Verify the interior temperature of the vehicle is within the
charging temperature range indicated in the specifications.
• Verify the fuse is not broken in the vehicle power outlet.
My battery does not stay charged for very
long
• Decrease the screen brightness
• Shorten the display timeout
• Decrease the volume
(Adjusting the Volume, page
• Turn off the wi-fi radio when it is not in use
Settings, page
18).
• Put the device in power saving mode when not in use
(Turning the Device On or Off, page
• Keep your device away from extreme temperatures.
• Do not leave your device in direct sunlight.
My device does not connect to my phone or
Smartphone Link
• Select Settings > Wireless Networks.
The Bluetooth option must be enabled.
• Enable Bluetooth wireless technology on your phone and
bring your phone within 10 m (33 ft.) of the device.
• On your smartphone, open the Smartphone Link app, and
select
>
to restart the Smartphone Link background
services.
• Verify your phone is compatible.
Go to
www.garmin.com/bluetooth
• Complete the pairing process again.
To repeat the pairing process, you must unpair your phone
and device
(Deleting a Paired Phone, page
complete the pairing process
Connecting to Smartphone Link, page
The Smartphone Link app affects the battery
charge level on my smartphone
The Smartphone Link app uses Bluetooth wireless technology to
send data to and receive data from your device. It is normal for
an active Bluetooth connection to consume some battery power.
The app also periodically checks for updates to available
services, which may consume additional battery power.
22
1).
(Navigation Settings,
(Changing the
21).
(Display Settings, page
(Display Settings, page
19).
2).
(Wireless Network
1).
for more information.
14), and
(Pairing with Your Phone and
11).
You can change the battery usage settings in the Smartphone
Link app to reduce the amount of battery power the app uses.
1
From the Smartphone Link app on your smartphone, select
.
2
Scroll to the Battery Usage section, and select Settings.
3
Select one or more options:
• Clear the Bluetooth Auto-Connect check box.
Disabling this option may save a small amount of battery
power, but it prevents the app from connecting to your
Garmin DriveSmart device automatically. While this option
is disabled, you must select
main menu each time you want to connect your device to
Smartphone Link.
• Clear the Live Services Check check box.
On some smartphones, disabling this option may
significantly reduce the battery power used by the app.
While this option is disabled, you must manually refresh
the Smartphone Link main menu to receive updated
information about available live services.
Installing a Memory Card for Maps and Data
You can install a memory card to increase the storage space for
maps and other data on your device. You can purchase memory
cards from an electronics supplier, or go to
/maps
to purchase a memory card with pre-loaded Garmin
mapping software. The device supports microSD memory cards
from 4 to 32 GB.
19).
1
Locate the map and data memory card slot on your device
(Device Overviews, page
2
Insert a memory card into the slot.
3
Press it in until it clicks.
Data Management
You can store files on your device. The device has a memory
card slot for additional data storage.
NOTE: The device is not compatible with Windows 95, 98, Me,
Windows NT
, and Mac OS 10.3 and earlier.
®
About Memory Cards
You can purchase memory cards from an electronics supplier,
or purchase pre-loaded Garmin mapping software
(www.garmin.com). In addition to map and data storage, the
memory card can be used to store files such as maps, images,
geocaches, routes, waypoints, and custom POIs.
Connecting the Device to Your Computer
You can connect the device to your computer using a USB
cable.
1
Plug the small end of the USB cable into the port on the
device.
2
Plug the larger end of the USB cable into a port on your
computer.
3
When your Garmin DriveSmart device prompts you to enter
file transfer mode, select Yes.
A picture of your device connected to a computer appears on
the device screen.
Depending on your computer operating system, the device
appears as either a portable device, a removable drive, or a
removable volume.
Transferring Data From Your Computer
1
Connect the device to your computer
to Your Computer, page
from the Smartphone Link
Appendix
www.garmin.com
1).
(Connecting the Device
22).
Troubleshooting
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