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If your problem cannot be resolved remotely, through your application of software updates,
or with a CRU, your Service Provider will arrange for service under the type of warranty
service designated for the product under the section titled "Warranty Information".
If your Service Provider determines that it is unable to repair your product, your Service
Provider will replace it with one that is at least functionally equivalent.
If your Service Provider determines that it is unable to either repair or replace your product,
your sole remedy is to return the product to your place of purchase or to Lenovo and your
purchase price will be refunded.
Exchange of a Product or Part
When the warranty service involves the exchange of a product or part, the item your Service
Provider replaces becomes Lenovo's property and the replacement becomes yours. All
removed items must be genuine and unaltered. The replacement may not be new, but will be
in good working order and at least functionally equivalent to the item replaced. The
replacement assumes the warranty status of the replaced item.
Before your Service Provider exchanges a product or part, you agree to:
1. remove all features, parts, options, alterations, and attachments not under warranty
service;
2. ensure that the product is free of any legal obligations or restrictions that prevent its
exchange; and
3. obtain authorization from the owner to have your Service Provider service a product that
you do not own.
Your Additional Responsibilities
Where applicable, before service is provided, you agree to:
1. follow the service request procedures that your Service Provider specifies;
2. backup or secure all programs and data contained in the product;
3. provide your Service Provider with all system keys or passwords and sufficient, free, and
safe access to your facilities to permit the terms of this warranty to be fulfilled; and
4. ensure that all information about identified or identifiable individuals ("Personal Data") is
deleted from the product or that, with respect to any remaining Personal Data you did not
delete, you are in compliance with all applicable laws.
Use of Personal Information
If you obtain service under this warranty, Lenovo will store, use and process information
about your warranty issue and your contact information, including name, phone numbers,
address, and e-mail address. Lenovo will use this information to perform service under this
warranty and to improve our business relationship with you, such as to conduct internal
reviews of the efficiency of the warranty service we provide to you. We may contact you to
inquire about your satisfaction regarding our warranty service or to notify you about any
product recalls or safety issues. We may also provide this information to entities acting on
our behalf to accomplish these purposes.
What this Warranty Does not Cover
This warranty does not cover the following:
uninterrupted or error-free operation of a product;
loss of, or damage to, your data;
any software programs, whether provided with the product or installed subsequently;
failure or damage resulting from misuse, accident, modification, unsuitable physical or
operating environment, natural disasters, power surges, or improper maintenance by you;
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