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Frequently asked questions
No crema has formed or it is "different".
Possible fault
– Check if the grind setting is too
coarse or too fine.
– Check what temperature range the
coffee type is set. If the temperature
is too high, there are black areas in
the crema.
– Some coffee types produce too
much crema when the coffee /
espresso temperature is set to the
maximum and the amount of ground
coffee is too much.
The message "Push water container in as far as it will go" appears
Possible fault
No water is dispensed.
Too much crema has formed and is above the coffee dispensers.
Possible fault
Some coffee types produce too much
crema when the coffee / espresso
temperature is set to the maximum and
the amount of ground coffee is too
much.
The grind control slide will not move.
Close the unit and prepare a coffee/espresso. The grind grade can now be
reset.
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Solution
– Adjust the grind setting.
– Lower the temperature and amount
of ground coffee. See "Settings".
– The coffee is not fresh enough.
– The coffee is unsuitable for use in
this machine.
– The coffee dispensers are set too
high.
Solution
– The water tank is not inserted
properly. Take it out and reinsert
correctly.
– The water tank was not filled
correctly during the descaling
process. Fill the water tank up to the
correct mark.
– If the message still appears contact
Technical Service.
Solution
Lower the temperature and amount of
coffee.
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