® This manual contains service and reference information for the following ThinkPad products. ThinkPad X1 Carbon Machine types (MT) 20A7 and 20A8 Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with ThinkPad products.
If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem. ThinkPad X1 Carbon Hardware Maintenance Manual...
0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: http://www.lenovo.com/serviceparts-lookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.
The safety notices in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese DANGER DANGER DANGER ThinkPad X1 Carbon Hardware Maintenance Manual...
UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: http://www.lenovo.com/support/phone • System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo authorized service technicians are available in the following support site: http://www.lenovoservicetraining.com/ion/...
Dynamic configure-to-order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
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FRU list for a product. To get the general FRU list for a product, do the following: 1. Go to: http://www.lenovo.com/support 2. Click Parts & Accessories. 3. Follow the instructions on the screen to select product.
This chapter introduces following information: • “What to do first” on page 23 • “Checkout guide” on page 24 – “Lenovo Solution Center” on page 24 – “Quick test programs” on page 24 – “UEFI diagnostic program” on page 25 –...
The Lenovo Solution Center program is available for download at http://www.lenovo.com/diags. To run the Lenovo Solution Center program, go to Control Panel and click System and Security ➙ Lenovo - System Health and Diagnostics, and then follow the instructions on the screen.
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices.
Note: Output voltage of pin 2 of the ac power adapter might differ from the one you are servicing. 3. If the voltage is not correct, replace the ac power adapter. 4. If the voltage is acceptable, replace the system board. ThinkPad X1 Carbon Hardware Maintenance Manual...
• For Windows 7: Double-click the battery gauge icon in the right side of the task bar to open the Power Manager program and then click the Battery tab. • For Windows 8.1: Open the Lenovo Support program and click Battery Health, or open the Lenovo Settings program and click Power.
“Symptom-to-FRU index” on page 36 Service Web site: When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.com/support Restoring the factory contents by using the product Recovery Disc Set When the main storage device is replaced because of a failure, no product recovery program is on the new drive.
3. Depending on your needs, do one of the following: • To perform a quick format, click Just remove my files to start the process. The process will take several minutes. ThinkPad X1 Carbon Hardware Maintenance Manual...
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• To perform a complete format, click Fully clean the drive to start the process. The process will take several hours. 4. Follow the instructions on the screen to reset your computer to the factory default settings. Using the advanced startup options With the advanced startup options, you can change the firmware settings of the computer, change the startup settings of the Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image.
For instructions on how to remove the power-on password, see “How to remove the power-on password” on page 33. Hard disk password There are two kinds of hard disk passwords: ThinkPad X1 Carbon Hardware Maintenance Manual...
If it has, it can be used for access to the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
Attention: If User only mode is selected and the user hard disk password has been forgotten and cannot be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user hard disk passwords or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
To put the computer into screen blank mode, do the following: 1. Right-click the battery gauge in the task bar. 2. Select Power off display. To end screen blank mode and resume normal operation, press any key. Sleep mode When the computer enters sleep mode, the following events occur in addition to what occurs in screen blank mode: •...
EAIA data access error—The access to EEPROM is failed. 0188 System board Invalid RFID Serialization Information Area. 0189 System board Invalid RFID configuration information area—The EEPROM checksum is not correct. 0190 1. Charge the battery. Critical low-battery error 2. Battery ThinkPad X1 Carbon Hardware Maintenance Manual...
Table 1. Numeric error codes (continued) FRU or action, in sequence Symptom or error 0191 1. Run the ThinkPad Setup program, and then save System Security—Invalid Remote Change requested. current setting by pressing F10. 2. System board 0199 1. Run the ThinkPad Setup program, and then save System Security—...
• This policy applies to all ThinkPad notebooks purchased on 1 January, 2008 or later. • Lenovo will not provide replacement if the LCD is within specification as we cannot guarantee that any replacement LCD will have zero pixel defects.
3. If any error is detected, replace the FRU shown by the FRU code. Rerun the test to verify that no more errors exist. Undetermined problems If the diagnostic tests did not identify the adapter or device that has failed, if wrong devices are installed, or if the system simply is not operating, follow these procedures to isolate the failing FRU (do not isolate FRUs that have no defects).
On: The computer is on (in normal mode). Blinks fast: The computer is entering sleep or hibernation mode. Blinks slowly: The computer is in sleep mode. Off: The computer is off or in hibernation mode. ThinkPad X1 Carbon Hardware Maintenance Manual...
CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.
Major FRUs FRU descriptions CRU ID LCD unit (see “LCD FRUs” on page 45) Keyboard assembly (backlit keyboard with keyboard bezel and trackpad, with/without NFC) Adaptive Keys row (dynamic function row) ThinkPad X1 Carbon Hardware Maintenance Manual...
FRU descriptions CRU ID Micro-SIM-card-tray bracket (see “Miscellaneous parts and other FRUs” on page 48) Micro-SIM-card tray (see “Miscellaneous parts and other FRUs” on page 48) System board assembly Thermal fan RJ45 card with USB connector Fingerprint reader assembly Battery Speaker assembly Base cover assembly Wireless WAN card...
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FRU descriptions CRU ID LCD front sheet bezel LCD bezel Camera/microphone card LCD panel without touch function Hinges LED cable assembly Antenna kit or antenna dummy kit LCD rear cover assembly LCD cable ThinkPad X1 Carbon Hardware Maintenance Manual...
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For models with touch panel: FRU descriptions CRU ID LCD panel with touch function LCD bezel Camera/microphone card Hinges LED cable assembly Antenna kit or antenna dummy kit LCD rear cover assembly LCD cable Touch sensor cable (for touch panel only) Chapter 5 Locations...
• A-cover hinge mylar (2) Other FRUs FRU descriptions CRU ID ac adapter Power cord Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to http://www.lenovo.com/serviceparts-lookup. ThinkPad X1 Carbon Hardware Maintenance Manual...
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support.
Note: Before you perform the operation, ensure that the UEFI/Legacy setting within the Startup menu in the ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. ThinkPad X1 Carbon Hardware Maintenance Manual...
2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
If the system board is being replaced, try to read the ECA information from the old system board and transfer the information to the new system. If the system board is inoperable, this will not be possible. ThinkPad X1 Carbon Hardware Maintenance Manual...
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at http://www.lenovo.com/support.
After you finish the servicing, ensure that you install the micro SIM card (if available) and the micro-SIM-card tray back into the computer. Removing a major FRU This section provides instructions on how to remove a major FRU. ThinkPad X1 Carbon Hardware Maintenance Manual...
1010 Base cover assembly Removal steps of the base cover assembly When installing: Locate the plastic hook on the inner side of the base cover assembly. After you position the base cover assembly on the chassis, ensure that you press the hook area before securing the screws.
The only exception to this is if the battery is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the program to diagnose the battery, before getting a non-physically damaged battery replaced. Note that the replacement of a physically damaged battery is not covered by the warranty.
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Removal steps of the battery DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode. Step Screw (quantity) Color Torque Black 0.181 Nm M2 × L4 mm, flat-head, nylon-coated (4) (1.85 kgf-cm) M2 × L2.5 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm)
• Never remove the drive while the system is operating or in suspend mode. Removal steps of the solid-state drive Step Screw (quantity) Color Torque M2 × L3 mm, flat-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgf-cm) ThinkPad X1 Carbon Hardware Maintenance Manual...
When installing: Ensure that the solid-state drive is firmly attached. 1040 Wireless LAN card For access, remove this FRU: • “1010 Base cover assembly” on page 55 Removal steps of the wireless LAN card Torque Step Screw (quantity) Color M2 × L3 mm, flat-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgf-cm)
When installing: Plug the orange cable into the main connector and the blue cable into the auxiliary connector. 1060 Thermal fan For access, remove this FRU: • “1010 Base cover assembly” on page 55 ThinkPad X1 Carbon Hardware Maintenance Manual...
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Removal steps of the thermal fan Loosen the screws in ascending alphabetical order as illustrated. When installing: Ensure that the fan connector is attached firmly. When installing: Do not touch the top and bottom areas marked in the following illustration. Chapter 7 Removing or replacing a FRU...
When installing: Ensure that the connector is attached firmly. 1080 Speaker assembly For access, remove this FRU: • “1010 Base cover assembly” on page 55 • “1020 Battery” on page 56 • “1070 Audio card” on page 62 Removal steps of the speaker assembly Step Screw (quantity) Color...
For access, remove this FRU: • “1010 Base cover assembly” on page 55 • “1020 Battery” on page 56 Removal steps of the RJ45 card When installing: Ensure that the connector is attached firmly. ThinkPad X1 Carbon Hardware Maintenance Manual...
Step Screw (quantity) Color Torque M2 × L4 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) 1100 Fingerprint reader assembly For access, remove these FRUs in order: • “1010 Base cover assembly” on page 55 • “1020 Battery” on page 56 •...
“1050 Wireless WAN card” on page 59 • “1060 Thermal fan” on page 60 Attention: The microprocessor soldered on the system board is extremely sensitive. When you service the system board, avoid any kind of rough handling. ThinkPad X1 Carbon Hardware Maintenance Manual...
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Removal steps of the system board assembly Step Screw (quantity) Color Torque 0.181 Nm M2.5 × L4 mm, flat-head, nylon-coated (1) Silver (1.85 kgf-cm) Note: If the computer you are servicing does not have a touch panel, ignore step 3 and step 4. When installing: Ensure that the connectors are attached firmly.
• “1040 Wireless LAN card” on page 59 • “1050 Wireless WAN card” on page 59 • “1060 Thermal fan” on page 60 • “1110 System board assembly and coin-cell battery” on page 66 ThinkPad X1 Carbon Hardware Maintenance Manual...
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Removal steps of the LCD unit Step Screw (quantity) Color Torque Black 0.181 Nm M2 × L4 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) Step Screw (quantity) Color Torque 0.392 Nm M2.5 × L4 mm, flat-head, nylon-coated (3) Silver (4.0 kgf-cm) Chapter 7 Removing or replacing a FRU...
Screw (quantity) Color Torque M2 × L2.5 mm, flat-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the LCD connector is attached firmly. 2030 Hinges For access, remove these FRUs in order: ThinkPad X1 Carbon Hardware Maintenance Manual...
• “1010 Base cover assembly” on page 55 • “1020 Battery” on page 56 • “1030 Solid-state drive” on page 58 • “1040 Wireless LAN card” on page 59 • “1050 Wireless WAN card” on page 59 • “1060 Thermal fan” on page 60 •...
Removal step of LED cable assembly When installing: Ensure that the connector is attached firmly. 2060 Antenna kit and LCD rear cover assembly Removal steps of the antenna kit For access, remove these FRUs in order: • “1010 Base cover assembly” on page 55 •...
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Cable routing: When you install the antenna kit, route the cables as shown in the following illustration. As you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. Black cable (WLAN auxiliary) Blue cable (WWAN auxiliary) Orange cable (WWAN main)
For access, remove these FRUs in order: • “1010 Base cover assembly” on page 55 • “1020 Battery” on page 56 • “1030 Solid-state drive” on page 58 • “1040 Wireless LAN card” on page 59 ThinkPad X1 Carbon Hardware Maintenance Manual...
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• “1050 Wireless WAN card” on page 59 • “1060 Thermal fan” on page 60 • “1110 System board assembly and coin-cell battery” on page 66 • “1120 LCD unit” on page 68 Removal steps of the LCD panel assembly, LCD cable, and touch sensor cable The LCD panel assembly consists of an LCD panel and an LCD bezel.
3030 Camera/microphone card For access, remove these FRUs in order: • “1010 Base cover assembly” on page 55 • “1020 Battery” on page 56 • “1030 Solid-state drive” on page 58 • “1040 Wireless LAN card” on page 59 • “1050 Wireless WAN card”...
• “3010 LCD panel assembly, LCD cable, and touch sensor cable” on page 80 • “3020 Hinges” on page 82 Removal step of the LED cable assembly When installing: Ensure that the connector is attached firmly. ThinkPad X1 Carbon Hardware Maintenance Manual...
3050 Antenna kit and LCD rear cover assembly Removal steps of the antenna kit For access, remove these FRUs in order: • “1010 Base cover assembly” on page 55 • “1020 Battery” on page 56 • “1030 Solid-state drive” on page 58 •...
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Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. Black cable (WLAN auxiliary) Blue cable (WWAN auxiliary) Orange cable (WWAN main) Gray cable (WLAN main) ThinkPad X1 Carbon Hardware Maintenance Manual...
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Antenna locations WLAN auxiliary antenna (black) WWAN auxiliary antenna (blue) WWAN main antenna (orange) WLAN main antenna (gray) Removal steps of the LCD rear cover assembly To replace the LCD rear cover assembly, remove these FRUs in order: • “1010 Base cover assembly” on page 55 •...
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Electronic emissions notices For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad TrackPoint Microsoft, Windows, and Windows Server are trademarks of the Microsoft group of companies.
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Part Number: SP40A26110_01 Printed in (1P) P/N: SP40A26110_01 *1PSP40A26110_01*...