Microsoft XBOX CONTROLLER Repair Instructions page 10

Smoke, soot, sparks, or flame emitted by the battery or from a device containing a battery.
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The battery pouch suddenly expands in size.
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A popping or hissing noise from the battery or a device containing a battery.
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Actions To Take
Immediately smother the battery or device with clean, dry sand, a fire blanket, or an
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appropriate (Class B) fire extinguisher. If using sand, dump the sand all at once until the
device is completely covered.
Contact local fire authorities if further assistance is needed.
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Exit the work area and ventilate it until it is clear of smoke.
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Wait at least 2 hours before attempting to touch the device.
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Dispose of the damaged battery or device in accordance with local environmental or e-
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waste laws and guidelines.
INSIDE DEVICES. Damaged batteries and devices containing damaged batteries
require special packaging and handling. See Handling Used, Damaged, or
Defective Lithium-Ion Batteries (page 9) for additional information.
Stop Repair and Contact Microsoft
If any Microsoft device visually exhibits any of the following symptoms, cease all further repair
efforts and contact Microsoft Xbox Customer Support to report and obtain next steps:
Any burned or melted components, traces, or plastic parts on the outside of the device, or
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which otherwise exhibits heat damage, including charring seen in charging and other ports.
Any burned or melted components, traces, or plastic parts on the inside of the device, or
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which otherwise exhibits heat damage.
Any accessories exhibiting melting or heat damage that are included with the Microsoft
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device, such as power supplies, keyboards, mice, cables, charging connectors, etc.
Any devices that exhibit a case that has separated apart or opened for reasons other than
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impact damage from dropping, evidence of tampering, or separation caused by a
malfunctioning battery.
Any other finding that may constitute a safety hazard to the user, such as sharp edges on
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plastics. Microsoft Xbox Customer Support will ask you to provide the following
information:
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: DO NOT SHIP DAMAGED OR DEFECTIVE BATTERIES ALONE OR
The model and serial number of the affected Microsoft device and/or
accessory(ies).
A brief description of the damage found.
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