Juniper AP63 Deployment Manual
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Juniper AP63 Deployment Manual

Juniper AP63 Deployment Manual

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Juniper AP63 Access Point Deployment
Guide
Published
2023-09-29

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Summary of Contents for Juniper AP63

  • Page 1 Juniper AP63 Access Point Deployment Guide Published 2023-09-29...
  • Page 2 The Juniper Networks product that is the subject of this technical documentation consists of (or is intended for use with) Juniper Networks software. Use of such software is subject to the terms and conditions of the End User License Agreement ("EULA") posted at https:/ /support.juniper.net/support/eula/.

  • Page 3: Table Of Contents

    Mount the AP63 on a Pole (Articulating Mount) | 24 Connect an RJ-45 Cable Gland | 28 Connect an AP63 to the Network and Power It On | 31 Rename a Juniper Access Point in the Mist Portal | 32...
  • Page 4 Release an Access Point from an Organization | 34 Upgrade the Firmware on a Juniper Access Point | 35 Check for AP Firmware Updates | 35 Upgrade the Firmware on an AP Manually | 36 Reset an Access Point to the Factory-Default Configuration | 37...

  • Page 5: About This Guide

    About This Guide Use this guide to install, manage, and troubleshoot the Juniper® AP63 High-Performance Access Point. After completing the installation procedures covered in this guide, refer to the Juniper Mist™ Wi-Fi Assurance documentation for information about further configuration.

  • Page 6: Overview

    C HAPTER Overview AP63 Access Point Overview | 2 AP63 Components | 4...

  • Page 7: Ap63 Access Point Overview

    The AP63 provides maximum data rates of 2400 Mbps in the 5-GHz band and 1148 Mbps in the 2.4- GHz band. In the internal antenna models of the AP63, each radio can operate in the 5 GHz band with a...
  • Page 8 External Outside of the United States NOTE: Juniper products are manufactured in accordance with electrical and environmental regulations specific to certain regions and countries. Customers are responsible for ensuring that any regional or country-specific SKUs are used only in the specified authorized area. Failure to do...

  • Page 9: Ap63 Components

    Marvis can identify issues such as offline APs and APs with insufficient capacities and coverage issues. • Automatic RF optimization—Juniper radio resource management (RRM) automates dynamic channel and power assignment, which helps reduce interference and enhance user experience. Mist AI monitors the coverage and capacity metrics to optimize the RF environment.
  • Page 10 Status LED A multicolor status LED to indicate the status of the AP and to help troubleshoot issues The AP63 also has a grounding point on the rear. Figure 4 on page 5 shows the location of the grounding point on the AP63.

  • Page 11: Requirements And Specifications

    C HAPTER Requirements and Specifications AP63 Specifications | 7 AP63 Power Requirements | 9...

  • Page 12: Ap63 Specifications

    AP63 Specifications Table 2 on page 7 lists the specifications for AP63. Table 2: Specifications for AP63 Parameter Description Physical Specifications Dimensions 11.2 in. (285 mm) x 11.2 in. (285 mm) x 3.3 in. (85 mm) Weight • AP63—7.43 lb (3.4 kg) •...
  • Page 13 • 5 GHz—2400 Mbps • 2.4 GHz—1148 Mbps NOTE: On the AP63 models with internal antennas, the second radio can also operate in the 5-GHz band, giving a maximum PHY rate of 4800 Mbps. Maximum devices supported on each radio...

  • Page 14: Ap63 Power Requirements

    AP63 Power Requirements AP63 requires 802.3at (PoE+) power. The AP63 requests 25.2 W to provide full wireless functionality. You can use any of the following options to power on the AP: • Power over Ethernet plus (PoE+) from an Ethernet switch We recommend that you use an Ethernet cable with a maximum length of 100 m to connect the access point (AP) to the switch port.

  • Page 15: Installation And Configuration

    Claim a Juniper Access Point | 11 Mount the AP63 Access Point | 15 Connect an AP63 to the Network and Power It On | 31 Rename a Juniper Access Point in the Mist Portal | 32 Assign an Access Point to a Site | 34...

  • Page 16: Claim A Juniper Access Point

    Claim an AP Using the Mist AI Mobile App | 13 You need to claim an access point (AP) to be able to manage the AP from the Juniper Mist cloud. You'll need a claim code or an activation code to claim an AP. You can claim an AP by using one of the following methods: •...

  • Page 17: Claim An Ap Using A Web Browser

    • To claim multiple APs, you'll need to use an activation code. When you purchase multiple APs, we provide you with an activation code along with your PO information. Claim an AP Using a Web Browser You can onboard a single AP or multiple APs using a Web browser. If you're onboarding a single AP, use the claim code or QR code located on the rear of the AP.

  • Page 18: Claim An Ap Using The Mist Ai Mobile App

    4. (Optional) Select the site to which you want to assign the AP. You can choose to assign the AP to a primary site (default) or any other site. If you want to assign the AP to a site later, clear the Assigned claimed APs to site check box. 5.
  • Page 19 The app automatically claims the AP and adds it to your site. You'll see the new AP listed under the Access Points tab. 8. Tap the AP to view its details. You can perform various tasks from the AP details screen such as renaming the AP, setting it on a floor plan, releasing an AP, or even adding a photo.

  • Page 20: Mount The Ap63 Access Point

    Mount the AP63 on a Wall (Articulating Mount) | 21 Mount the AP63 on a Pole (Articulating Mount) | 24 Connect an RJ-45 Cable Gland | 28 You can mount the AP63 either on a wall or on a pole using two methods—flush mount or articulating mount.

  • Page 21: Mounting Brackets For Ap63

    You can also order the flush mount and articulating mount brackets separately. Table 3 on page 16 lists the part numbers for the mounting brackets. Table 3: Part Numbers for AP63 Mounting Brackets Part Number Description APOUTBR-KIT Mounting brackets for both flush mount and...
  • Page 22 Figure 5: APOUTBR-FM Flush Mount Bracket 1—Screw holes to use for mounting an AP63 on a wall 2—Holes to use for attaching hose clamps 3—Screw holes to use for attaching the bracket to an AP63 Mounting Brackets for Articulating Mount Method The mounting accessories for articulating mounting include the following: •...

  • Page 23: Connect The Grounding Cable

    • Four bolts and nuts Connect the Grounding Cable We recommend that you ground the AP before mounting it on a wall or pole. The AP63 has a single- hole protective grounding terminal on the rear. Use this grounding terminal to ground the AP.

  • Page 24: Mount The Ap63 On A Wall (Flush Mount)

    Figure 5 on page Figure 6: Attach the APOUTBR-FM Flush Mount Bracket to an AP63 4. Position the AP such that the two screws that you inserted in Step 1 fit into the holes in the bracket. Slide the AP downward so that the screws lock in place.

  • Page 25: Mount The Ap63 On A Pole (Flush Mount)

    Figure 7: Mount an AP63 on a Wall (Flush Mount) 5. Insert the other two screws and then tighten all the four screws. Mount the AP63 on a Pole (Flush Mount) To flush mount the AP63 on a pole: 1. Attach the hose clamps to the APOUTBR-FM flush mount bracket. Use a screwdriver to release the hose clamps and then pass the hose clamps through the slots in the flush mount bracket.

  • Page 26: Mount The Ap63 On A Wall (Articulating Mount)

    Figure 10: Mount an AP63 on a Pole (Flush Mount) Mount the AP63 on a Wall (Articulating Mount) To mount the AP63 on a wall using the articulating mount bracket: 1. Attach the flush mount bracket APOUTBR-FM to the AP by using the four M6x16mm screws,...
  • Page 27 Figure 11: Attach the APOUTBR-FM Flush Mount Bracket to an AP63 2. Attach the APOUTBR-ART2 mounting bracket 3 to the flush mount bracket APOUTBR-FM by using the four M6x10mm screws. Figure 12: Attach the APOUTBR-ART2 Mounting Bracket 3 to the APOUTBR-FM Flush Mount Bracket 3.
  • Page 28 Figure 13: Disassemble the APOUTBR-ART2 Mounting Bracket 1 4. Install the APOUTBR-ART2 mounting bracket 1 on the wall using four screws. Figure 14: Install the APOUTBR-ART2 Mounting Bracket 1 on a Wall 5. Attach the APOUTBR-ART2 mounting bracket 2 to the mounting bracket 1 by using two bolts and nuts.

  • Page 29: Mount The Ap63 On A Pole (Articulating Mount)

    6. Attach the APOUTBR-ART2 mounting bracket 3 to the mounting bracket 2 by using two bolts and nuts. Figure 16: Attach the APOUTBR-ART2 Mounting Bracket 3 to the Mounting Bracket 2 Mount the AP63 on a Pole (Articulating Mount) To mount the AP63 on a wall using the articulating mount bracket:...
  • Page 30 1. Attach the flush mount bracket APOUTBR-FM to the AP by using the four M6x16mm screws, washers, and lock washers. Figure 17: Attach the APOUTBR-FM Flush Mount Bracket to an AP63 2. Attach the APOUTBR-ART2 mounting bracket 3 to the flush mount bracket APOUTBR-FM by using...
  • Page 31 Figure 18: Attach the APOUTBR-ART2 Mounting Bracket 3 to the APOUTBR-FM Flush Mount Bracket 3. Attach the hose clamps to the APOUTBR-ART2 Mounting Bracket 1. Use a screwdriver to release the hose clamps and then pass the hose clamps through the slots on the bracket. 4.
  • Page 32 5. Attach the APOUTBR-ART2 mounting bracket 2 to the mounting bracket 1 by using two bolts and nuts included in the bracket kit. Orient the side with the label ← UP → as shown in Figure 20 on page Figure 20: Attach the APOUTBR-ART2 Mounting Bracket 2 to the Mounting Bracket 1 6.

  • Page 33: Connect An Rj-45 Cable Gland

    Figure 21: Attach the APOUTBR-ART2 Mounting Bracket 3 to the Mounting Bracket 2 Connect an RJ-45 Cable Gland Use an RJ-45 cable gland when you connect an RJ-45 cable to the AP. The cable gland helps secure the RJ-45 cable and protects the cable from damage. To connect an RJ-45 cable using the cable gland: 1.
  • Page 34 Figure 22: Disassemble an RJ-45 Cable Gland 2. Insert the RJ-45 cable through the cable gland: a. Open the seal and insert the RJ-45 cable through the nut and the seal. Figure 23: Insert the RJ-45 Cable Through the Nut and the Seal of the Cable Gland b.
  • Page 35 3. Connect the RJ-45 cable to the AP port. Attach the cable gland to the AP and tighten it with a torque of 10–12 kg-cm. Then, fully tighten the nut to the cable gland with a torque of 7–10 kg-cm. Figure 25: Attach a Cable Gland to the AP63...

  • Page 36: Connect An Ap63 To The Network And Power It On

    • The Mist cloud then provisions the AP by pushing the required configuration after the AP is assigned to a site. To ensure that your AP has access to the Juniper Mist cloud, ensure that the required ports on your Internet firewall are open. See Firewall Configuration.

  • Page 37: Rename A Juniper Access Point In The Mist Portal

    Rename a Juniper Access Point in the Mist Portal You can rename the APs on your network to easily identify the APs. Use the Juniper Mist portal to automate the naming of APs by using variable fields in the name format. You can optionally include the site name, MAC address of the AP, and an incremental counter value in the name.
  • Page 38 4. Enter a name on the Rename Access Points page. You can use variable options to automatically name APs. If you include the counter ([ctr] ) option, multiple APs are assigned names sequentially. You can also enter the starting value for the counter. The default counter value is 1.

  • Page 39: Assign An Access Point To A Site

    5. Click Rename APs. Assign an Access Point to a Site Access Points (APs) that you've not assigned to any site display the status as Unassigned on the Inventory page in the Mist portal. An AP in the Unassigned state doesn't indicate that it is free to be claimed in a different organization.

  • Page 40: Upgrade The Firmware On A Juniper Access Point

    Upgrade the Firmware on a Juniper Access Point IN THIS SECTION Check for AP Firmware Updates | 35 Upgrade the Firmware on an AP Manually | 36 You can upgrade the firmware on an access point (AP) either manually or automatically. With the automatic upgrade method, you can only upgrade the firmware, whereas you can use the manual process to upgrade or downgrade the firmware.

  • Page 41: Upgrade The Firmware On An Ap Manually

    Upgrade the Firmware on an AP Manually You can select either a single AP or multiple APs for firmware upgrades. NOTE: With the manual upgrade process, you can upgrade or downgrade the firmware on your AP. With the automatic upgrade process, you can only upgrade the firmware; you cannot downgrade the firmware.

  • Page 42: Reset An Access Point To The Factory-Default Configuration

    You can reset your access point (AP) to the factory-default configuration using the Reset button. You might need to do this when: • The current configuration on your AP fails and the AP cannot connect to the Juniper Mist cloud. • The AP is unresponsive.
  • Page 43 5. When the AP completes booting, the LED starts blinking green and yellow. This LED behavior indicates that the AP is trying to connect to the Juniper Mist cloud. The AP resets to the factory-default configuration. Here is a sample video that shows how to reset an...

  • Page 44: Troubleshoot

    C HAPTER Troubleshoot Troubleshoot a Juniper Access Point | 40 Contact Customer Support | 65...

  • Page 45: Troubleshoot A Juniper Access Point

    If you are still unable to resolve the issue, raise a support ticket. See Create a Support Ticket instructions on how to raise a support ticket. Status LED Blink Patterns A Juniper Access Point (AP) has one multicolor status LED that indicates various states as described in No Link Title.
  • Page 46 The AP is starting to boot. Blinking green-off-yellow-off for 12 The AP is booting. seconds Blinking green and yellow for 30– The AP is connecting to the Juniper 40 seconds Mist cloud. White steadily on The AP is connected to the cloud.
  • Page 47 (Continued) Table 4: LED Blink Patterns for AP States LED Color Blink Patterns AP Status Green gradually fades to off The AP is receiving insufficient power. You can also use the Status LED for troubleshooting your AP. The following tables list the LED behavior corresponding to different types of errors.
  • Page 48 (Continued) Table 5: LED Blink Patterns for Network Connectivity Errors LEDs Blink Pattern Error Description 6 yellow No DNS Neither the static configuration nor the DHCP lease has a DNS server. 7 yellow No DNS response The AP did not receive a response to the DNS lookup.
  • Page 49 DHCP lease has a default gateway. 1 yellow, pause, 5 yellow Cloud cert invalid The cloud provided an invalid certificate during authentication. 1 yellow, pause, 6 yellow Mutual auth failed Mutual authentication between the AP and the Juniper Mist cloud failed.
  • Page 50 LEDs Blink Pattern Error Description 1 yellow, pause, 7 yellow Config fetch failed The Juniper Mist cloud is unable to push the configuration to the AP. 1 yellow, pause, 8 yellow Invalid configuration The Juniper Mist cloud provided an invalid configuration.
  • Page 51 Table 7: LED Blink Patterns for Layer 2 Tunneling Protocol (L2TP) Management Errors LEDs Blink Pattern Error Description 2 yellow, pause, 1 yellow L2TP mgmt tunnel peer The start control unreachable connection request (SCCRQ) failed and the L2TP management server is unreachable.
  • Page 52 (Continued) Table 7: LED Blink Patterns for Layer 2 Tunneling Protocol (L2TP) Management Errors LEDs Blink Pattern Error Description 2 yellow, pause, 6 yellow L2TP mgmt session config The L2TP management rejected server sent a CDN in response to ICRQ. 2 yellow, pause, 7 yellow L2TP mgmt session The L2TP management...
  • Page 53 (Continued) Table 8: LED Blink Patterns for L2TP Connectivity Errors LEDs Blink Pattern Error Description 3 yellow, pause, 4 yellow L2TP default gateway The default gateway does unreachable not send an ARP response. 3 yellow, pause, 5 yellow L2TP mgmt DNS missing The DHCP offer message does not contain any DNS servers.
  • Page 54 (Continued) Table 9: LED Blink Patterns for Boot Configuration Errors LEDs Blink Pattern Error Description 4 yellow, pause, 3 yellow Boot config failed The boot configuration failed and the AP has lost connection to the cloud. Table 10: LED Blink Patterns for Firmware and Other Errors LEDs Blink Pattern Error...
  • Page 55 Table 11: LED Blink Patterns for Proxy Server Errors LEDs Blink Pattern Error Description 6 yellow, pause, 1 yellow Proxy config invalid The proxy configuration is invalid. 6 yellow, pause, 2 yellow Empty DNS response to The AP received an proxy host lookup empty DNS response with no A (address)

  • Page 56: Troubleshoot Ap Claiming Issues

    AP from the previous organization before claiming it in the current one. If none of the organizations have claimed the AP, contact Juniper support and submit a request to release the AP. Provide the following information in the request form:...

  • Page 57: Troubleshoot Access Point Disconnection Issues

    • The MAC address of the AP • Details of the purchase order for the AP The support team will release the AP after verifying the details. Troubleshoot Access Point Disconnection Issues Table 12 on page 52 lists the LED behavior when issues cause an access point (AP) to disconnect from the network.
  • Page 58 Steps to Troubleshoot Blinking green and yellow The AP is trying to 1. Verify that the for more than 30 seconds connect to the Juniper relevant ports are Mist™ cloud but is unable open on the firewall. to connect. Firewall Configuration.
  • Page 59 (Continued) Table 12: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot "uptime": 707675.367648 3. Check the firewall logs to see whether any policy is blocking the https:/ /ep- terminator.mistsys.net /about URL. Blinking yellow two times The switch or AP is 1.
  • Page 60 (Continued) Table 12: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot Blinking yellow three The AP is unable to The AP can obtain an IP times obtain an IP address. address either through DHCP or through a static configuration.
  • Page 61 Juniper support team Troubleshooting steps for static configuration: If the AP was connected to the Juniper Mist cloud earlier, check the static configuration on the Juniper Mist portal. If the static configuration is incorrect, then the AP will not be able to connect to the Juniper Mist cloud.
  • Page 62 (Continued) Table 12: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot 3. Reset the AP to the factory-default configuration. See "Reset an Access Point to the Factory-Default Configuration" on page 4. Power on the AP.
  • Page 63 (Continued) Table 12: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot Blinking yellow four times No default gateway IP 1. Check the DHCP pool address found in the configuration to see DHCP lease or static whether the default configuration.
  • Page 64 If the default gateway field does not display an IP address, contact your DHCP server team to fix the configuration on the DHCP server. • If the default gateway field displays an IP address, contact Juniper Mist support to troubleshoot the issue.
  • Page 65 (Continued) Table 12: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot Blinking yellow five times The default gateway IP 1. Verify that the default address is configured but gateway IP address is the AP is unable to set correctly in all the connect to the default configurations on the...
  • Page 66 /all command to get the default gateway information. If the ping fails, contact your network administrator to check for issues on the wired side. If the ping succeeds but the AP still fails to connect, contact Juniper Mist support.
  • Page 67 (Continued) Table 12: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot Blinking yellow six times No DNS IP address found 1. Check the DHCP pool in the DHCP lease or configuration to see static configuration. whether the DNS server is configured.
  • Page 68 If the dns server field does not display an IP address, contact your DNS server team to fix the configuration on the DNS server. • If the dns server field displays an IP address, contact Juniper Mist support to troubleshoot the issue.
  • Page 69 The AP receives the DNS network, and try to server through DHCP but resolve the URL it cannot reach or ping terminator.mistsys.net the Juniper Mist™ cloud. to an IP address by When the AP gets an IP nslookup executing the address from the DHCP...

  • Page 70: Contact Customer Support

    Contact Customer Support If your access point (AP) is not working correctly, you can create a support ticket on the Juniper Mist portal. The Juniper Mist Support team will contact you to help resolve your problem. If needed, you can request a Return Material Authorization (RMA).
  • Page 71 To create a support ticket: 1. Click the ? (question mark) icon in the top-right corner of the Juniper Mist portal. 2. Select Support Tickets from the drop-down menu. 3. Click Create a Ticket in the top-right corner of the Support Tickets page.
  • Page 72 • The system logs from the device NOTE: To share device logs: a. Navigate to the Access Points page in the Juniper Mist portal. Click the impacted device. b. Select Utilities > Send AP Log to Mist in the top right corner of the device page.
  • Page 73 It takes at least 30 seconds to 1 minute to send the logs. Do not reboot your device in that interval. 7. (Optional) You can provide any additional information that may help to resolve the issue, such as: • Is the device visible on the connected switch? •...

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